ZipRecruiter
Commercial Lines Customer Service Representative
ZipRecruiter, Solon, Ohio, United States, 44139
Job DescriptionJob Description
Join Keller , LLC, a reputable leader in the insurance industry, as we expand our team with a passionate Commercial Lines Customer Service Representative. Based in Solon, Ohio, our organization is committed to offering superior service and innovative insurance solutions to our clients. We are seeking an enthusiastic individual who thrives in a dynamic, office-based environment, eager to contribute to our mission of delivering excellence and building long-lasting client relationships.
In this role, you will be the cornerstone of our customer interaction, managing and maintaining client accounts, addressing inquiries, and ensuring client satisfaction. This is a fantastic opportunity for someone who is positive and inviting, with a natural aptitude for service and communication. If you are ready to advance your career with Keller , then this is the opportunity for you. Embrace the chance to make a meaningful impact and be part of a team that values collaboration and growth.
Benefits
Annual Base Salary + Commission
Mon-Fri Schedule
Retirement Plan
Paid Time Off (PTO)
Responsibilities
Client Interaction: Respond to client inquiries and provide comprehensive assistance regarding their commercial insurance policies.
Policy Management: Assist in the maintenance and administration of commercial insurance policies, including endorsements and billing inquiries.
Claims Coordination: Provide support to clients during the claims process, ensuring smooth and efficient handling.
Documentation: Maintain accurate records of client interactions, policy updates, and communication in our CRM system.
Renewal Processes: Assist in client policy renewals, identifying opportunities for policy improvements or upgrades.
Industry Knowledge: Stay informed about industry changes and emerging trends to better serve our clients.
Requirements
Licensing: Active Ohio Property & Casualty License is required.
Experience: At least 2 years of experience in commercial lines insurance or a related field.
Communication Skills: Excellent verbal and written communication skills.
Customer Service: Demonstrated ability to provide excellent customer service and maintain positive client relationships.
Organizational Skills: Strong organizational and time-management abilities, with attention to detail.
Adaptability: Ability to handle a fast-paced, client-focused environment effectively.
Teamwork: Proven ability to work well in a team setting, supporting colleagues and contributing to a harmonious workplace.
Join Keller , LLC, a reputable leader in the insurance industry, as we expand our team with a passionate Commercial Lines Customer Service Representative. Based in Solon, Ohio, our organization is committed to offering superior service and innovative insurance solutions to our clients. We are seeking an enthusiastic individual who thrives in a dynamic, office-based environment, eager to contribute to our mission of delivering excellence and building long-lasting client relationships.
In this role, you will be the cornerstone of our customer interaction, managing and maintaining client accounts, addressing inquiries, and ensuring client satisfaction. This is a fantastic opportunity for someone who is positive and inviting, with a natural aptitude for service and communication. If you are ready to advance your career with Keller , then this is the opportunity for you. Embrace the chance to make a meaningful impact and be part of a team that values collaboration and growth.
Benefits
Annual Base Salary + Commission
Mon-Fri Schedule
Retirement Plan
Paid Time Off (PTO)
Responsibilities
Client Interaction: Respond to client inquiries and provide comprehensive assistance regarding their commercial insurance policies.
Policy Management: Assist in the maintenance and administration of commercial insurance policies, including endorsements and billing inquiries.
Claims Coordination: Provide support to clients during the claims process, ensuring smooth and efficient handling.
Documentation: Maintain accurate records of client interactions, policy updates, and communication in our CRM system.
Renewal Processes: Assist in client policy renewals, identifying opportunities for policy improvements or upgrades.
Industry Knowledge: Stay informed about industry changes and emerging trends to better serve our clients.
Requirements
Licensing: Active Ohio Property & Casualty License is required.
Experience: At least 2 years of experience in commercial lines insurance or a related field.
Communication Skills: Excellent verbal and written communication skills.
Customer Service: Demonstrated ability to provide excellent customer service and maintain positive client relationships.
Organizational Skills: Strong organizational and time-management abilities, with attention to detail.
Adaptability: Ability to handle a fast-paced, client-focused environment effectively.
Teamwork: Proven ability to work well in a team setting, supporting colleagues and contributing to a harmonious workplace.