Acosta
Overview
Senior Director Client Solutions at Acosta. This role is a strategic leader responsible for driving business growth, operational excellence, and client satisfaction across large-scale retail initiatives. You will lead cross-functional teams, manage high-impact projects, and serve as a liaison between clients, field teams, and business operations.
Responsibilities
Lead strategic growth planning, including new business development, capacity/resource planning, and profitability management.
Collaborate with Talent Acquisition to align staffing strategies with project needs and business goals.
Negotiate and execute special project coverage in retail environments, ensuring accurate billing, reporting, and post-project analysis.
Foster strong client relationships by understanding project goals and aligning internal teams for flawless execution.
Communicate project requirements clearly to retail teams and refine frameworks to ensure consistency and clarity.
Oversee project setup in internal systems (e.g., Back Office, NARS) and ensure timely, accurate billing.
Analyze project data in partnership with Retail Analysts and deliver actionable insights to clients.
Develop internal project recaps to build a knowledge base and identify opportunities for revenue enhancement.
Lead and mentor a team of Client Solutions Managers and support staff, ensuring high performance and professional growth.
Support system design initiatives to enhance proprietary tools and improve operational efficiency.
Drive continuous improvement by identifying trends, optimizing processes, and presenting strategic recommendations.
Travel as needed to support client meetings, project execution, and team development.
Qualifications Education & Experience
Bachelor’s degree required.
8–10 years of experience in the Consumer-Packaged Goods (CPG) industry, with a strong background in large-scale operations and client-facing roles.
1–3 years of experience managing and developing teams.
Prior experience in sales or client services with a food broker, agency, or major consumer brand.
Solid understanding of retail service organizations and in-store execution strategies.
Skills & Competencies
Strong negotiation, relationship-building, and communication skills.
Proven ability to analyze sales and marketing data to drive strategic decisions.
Proficient in Microsoft Office and other sales support software platforms.
Demonstrated ability to manage multiple priorities and lead cross-functional teams.
Experience in project management, including billing, reporting, and post-project analysis.
Leadership & Personal Attributes
Strategic thinker with strong judgment and decision-making capabilities.
Effective time manager with a results-driven mindset.
Confident presenter with the ability to influence internal and external stakeholders.
Assertive, collaborative, and adaptable in a fast-paced environment.
Other Requirements
Valid driver’s license and willingness to travel as needed.
Ability to meet physical requirements such as visual acuity and color perception.
About Us Acosta is part of Acosta Group, a collective of trusted retail, marketing and foodservice agencies reimagining how brands connect with consumers at every step of the shopping journey. We specialize in retail sales services, digital strategy, and business intelligence to help brands thrive in omnichannel shopping. Our team is over 20,000 associates, guided by trust, transparency, and work-life balance. We provide flexible scheduling options where available.
Acosta Group is an equal opportunity employer and will provide reasonable accommodations for applicants with disabilities. If accommodations are needed, please contact AskHR@acosta.com with the subject line “Applicant Accommodation.” By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
Salary Range:
$111,240.00 - $150,000.00
Job Category:
Retail
Position Type:
Full time
Business Unit:
Corporate
Company:
Acosta Employee Holdco LLC
Req ID:
13479
#J-18808-Ljbffr
Responsibilities
Lead strategic growth planning, including new business development, capacity/resource planning, and profitability management.
Collaborate with Talent Acquisition to align staffing strategies with project needs and business goals.
Negotiate and execute special project coverage in retail environments, ensuring accurate billing, reporting, and post-project analysis.
Foster strong client relationships by understanding project goals and aligning internal teams for flawless execution.
Communicate project requirements clearly to retail teams and refine frameworks to ensure consistency and clarity.
Oversee project setup in internal systems (e.g., Back Office, NARS) and ensure timely, accurate billing.
Analyze project data in partnership with Retail Analysts and deliver actionable insights to clients.
Develop internal project recaps to build a knowledge base and identify opportunities for revenue enhancement.
Lead and mentor a team of Client Solutions Managers and support staff, ensuring high performance and professional growth.
Support system design initiatives to enhance proprietary tools and improve operational efficiency.
Drive continuous improvement by identifying trends, optimizing processes, and presenting strategic recommendations.
Travel as needed to support client meetings, project execution, and team development.
Qualifications Education & Experience
Bachelor’s degree required.
8–10 years of experience in the Consumer-Packaged Goods (CPG) industry, with a strong background in large-scale operations and client-facing roles.
1–3 years of experience managing and developing teams.
Prior experience in sales or client services with a food broker, agency, or major consumer brand.
Solid understanding of retail service organizations and in-store execution strategies.
Skills & Competencies
Strong negotiation, relationship-building, and communication skills.
Proven ability to analyze sales and marketing data to drive strategic decisions.
Proficient in Microsoft Office and other sales support software platforms.
Demonstrated ability to manage multiple priorities and lead cross-functional teams.
Experience in project management, including billing, reporting, and post-project analysis.
Leadership & Personal Attributes
Strategic thinker with strong judgment and decision-making capabilities.
Effective time manager with a results-driven mindset.
Confident presenter with the ability to influence internal and external stakeholders.
Assertive, collaborative, and adaptable in a fast-paced environment.
Other Requirements
Valid driver’s license and willingness to travel as needed.
Ability to meet physical requirements such as visual acuity and color perception.
About Us Acosta is part of Acosta Group, a collective of trusted retail, marketing and foodservice agencies reimagining how brands connect with consumers at every step of the shopping journey. We specialize in retail sales services, digital strategy, and business intelligence to help brands thrive in omnichannel shopping. Our team is over 20,000 associates, guided by trust, transparency, and work-life balance. We provide flexible scheduling options where available.
Acosta Group is an equal opportunity employer and will provide reasonable accommodations for applicants with disabilities. If accommodations are needed, please contact AskHR@acosta.com with the subject line “Applicant Accommodation.” By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
Salary Range:
$111,240.00 - $150,000.00
Job Category:
Retail
Position Type:
Full time
Business Unit:
Corporate
Company:
Acosta Employee Holdco LLC
Req ID:
13479
#J-18808-Ljbffr