MACOM
MACOM designs and manufactures semiconductor products for DataCenter, Telecommunication, and Industrial and Defense applications.Headquartered in Lowell, Massachusetts, MACOM has design centers and salesoffices throughout North America, Europe, and Asia. MACOM is certified to theISO9001 international quality standard and ISO14001 environmental managementstandard.
MACOM has more than 65 years of application expertise withmultiple design centers, Si, GaAs, and InP fabrication, manufacturing, assemblyand test, and operational facilities throughout North America, Europe, andAsia. Click here to view our facilities. https://www.macom.com/.In addition, MACOM offers foundry services that represents a key corecompetency within our business.
MACOM sells and distributes products globally via a saleschannel comprised of a direct field sales force, authorized sales representatives,and leading industry distributors. Our sales team is trained across all of ourproducts to give our customers insights into our entire portfolio.
IT Support Administrator
Job Responsibilities:
Troubleshoot and resolve user desktop issues (hardware/software/access/security/business applications)
Escalate issues to Tier 3 as needed. Build, maintain, and deploy end-user system images on devices
Manage all work in the service desk ticketing system
Provide remote support for US & International offices
Perform all work according to the defined process while keeping pace with fast business growth Assist in developing and documenting improvements to current processes
Conduct one-on-one and small group training to end users on supported technologies
Assist in the ordering, receiving, storage, deployment, and retirement of PC assets
Work with third-party vendors to augment the functions of Internal IT
Travel periodically to company locations Job Qualifications: Great interpersonal & customer service skills, and a good team player 2+ years of related IT Support experience Windows 10 troubleshooting One or more PC Imaging tools such as tool (Ghost, Acronis, SCCM, LANDesk, KACE, etc) Good analytical problem-solving skills to isolate and resolve problems Experience working from a help desk management system Able to lift and palletize heavy equipment. (PCs, monitors, and printers) Strong verbal and written communication skills Ability to work independently and in teams reaching high levels of productivity Comfortable switching quickly between tasks Demonstrates strong work ethic Ability to adjust to unforeseen challenges and think independently to continue toward goal resolution Experience& Education: Office 365 experience
iPhone & Android OS config & troubleshooting
Windows 7/10 troubleshooting
Macintosh support Due to ITAR regulations, only candidates who are U.S.Persons (U.S. citizens, U.S. nationals, lawful permanent residents, orindividuals granted asylum or refugee status) will be considered for thisposition. EEO: MACOM is an Equal Opportunity Employer committed to a diverseworkforce. MACOM will not discriminate against any worker or job applicant onthe basis of race, color, religion, sex, gender identity, sexual orientation,national origin, age, disability, genetic information, veteran status, militaryservice, marital status, or any other category protected under applicable law. Reasonable Accommodation: MACOM is committed to working with and providing reasonableaccommodations to qualified individuals with physical and mental disabilities. Ifyou have a disability and are in need of a reasonable accommodation withrespect to any part of the application process, please call +1-978-656-2500 oremail HR_Ops@MACOM.com. Provide your name, phone number and the position titleand location in which you are interested, and nature of accommodation needed,and we will get back to you. We also work with current employees who request orneed reasonable accommodation in order to perform the essential functions oftheir jobs. #J-18808-Ljbffr
Escalate issues to Tier 3 as needed. Build, maintain, and deploy end-user system images on devices
Manage all work in the service desk ticketing system
Provide remote support for US & International offices
Perform all work according to the defined process while keeping pace with fast business growth Assist in developing and documenting improvements to current processes
Conduct one-on-one and small group training to end users on supported technologies
Assist in the ordering, receiving, storage, deployment, and retirement of PC assets
Work with third-party vendors to augment the functions of Internal IT
Travel periodically to company locations Job Qualifications: Great interpersonal & customer service skills, and a good team player 2+ years of related IT Support experience Windows 10 troubleshooting One or more PC Imaging tools such as tool (Ghost, Acronis, SCCM, LANDesk, KACE, etc) Good analytical problem-solving skills to isolate and resolve problems Experience working from a help desk management system Able to lift and palletize heavy equipment. (PCs, monitors, and printers) Strong verbal and written communication skills Ability to work independently and in teams reaching high levels of productivity Comfortable switching quickly between tasks Demonstrates strong work ethic Ability to adjust to unforeseen challenges and think independently to continue toward goal resolution Experience& Education: Office 365 experience
iPhone & Android OS config & troubleshooting
Windows 7/10 troubleshooting
Macintosh support Due to ITAR regulations, only candidates who are U.S.Persons (U.S. citizens, U.S. nationals, lawful permanent residents, orindividuals granted asylum or refugee status) will be considered for thisposition. EEO: MACOM is an Equal Opportunity Employer committed to a diverseworkforce. MACOM will not discriminate against any worker or job applicant onthe basis of race, color, religion, sex, gender identity, sexual orientation,national origin, age, disability, genetic information, veteran status, militaryservice, marital status, or any other category protected under applicable law. Reasonable Accommodation: MACOM is committed to working with and providing reasonableaccommodations to qualified individuals with physical and mental disabilities. Ifyou have a disability and are in need of a reasonable accommodation withrespect to any part of the application process, please call +1-978-656-2500 oremail HR_Ops@MACOM.com. Provide your name, phone number and the position titleand location in which you are interested, and nature of accommodation needed,and we will get back to you. We also work with current employees who request orneed reasonable accommodation in order to perform the essential functions oftheir jobs. #J-18808-Ljbffr