Amazon
Overview
Job ID: 3072663 | Amazon (China) Holding Company Limited As a Vendor Consultants Manager in Retail Business Services (RBS), you will have the opportunity to shape and deliver on the strategy for managing Amazon vendors for JP MP. RBS is looking for a customer-obsessed, driven, and creative people leader to join our team. The role leads a team of Vendor Consultants responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. You will manage strategic joint business plans for Selling Partners across your team by collaborating with them to identify and execute new operational improvement opportunities. You will interface with leaders from our Retail and Vendor Services teams and will be responsible for all operational aspects of the vendor’s business with Amazon. You will engage with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience and acts as a business owner who understands the levers to drive growth and can operationalize those levers across their team. They have a passion for people leadership and excel at building, developing and managing high-performing teams. Your team will work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing to drive the performance of strategic vendor partners at Amazon. In this role you will focus on the strategic and operational aspects of managing customer relationships and addressing root causes of issues and opportunities affecting the vendor’s business. Key job responsibilities
Lead a team of 10 Vendor Consultants, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of internal teams on input metrics and the impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Manage end-to-end goal setting for the team to align with organizational goals. Build strong relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. Act as a thought leader in defining success criteria and understanding the business needs of Selling Partners in an ever-changing environment. Contributes to and leads strategic plans and documents for the organization. Lead recruiting and hiring efforts across direct team and broader organization. Manage stakeholder needs and monitor complexity through efficient resource allocation of Vendor Consultants. Monitor stakeholder satisfaction survey results to analyze feedback trends and establish improvement plans with Vendor Consultants as appropriate. BASIC QUALIFICATIONS
- Bachelor’s degree or higher - 10 years’ experience in service delivery/operations/project management, ability to thrive within a fast-paced metrics-driven environment. - Minimum 3 years experience in people management and complex metrics management, or in complex project management. - Excellent written and oral Japanese and English - Possess strong communication and leadership skills - Able to work in an ambiguous, dynamic & ‘internet-speed’ environment with tight deadlines - Have an absolute passion for ensuring a great customer experience - Possess exceptional skills in data manipulation and analysis - Attention to detail and proven ability to manage multiple, competing priorities simultaneously PREFERRED QUALIFICATIONS
- Project management experience & project management Certificate - Lean Six Sigma certificate - Overseas working or study experience - Experience or skills in IT or engineering working environment - MBA Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodation during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Job ID: 3072663 | Amazon (China) Holding Company Limited As a Vendor Consultants Manager in Retail Business Services (RBS), you will have the opportunity to shape and deliver on the strategy for managing Amazon vendors for JP MP. RBS is looking for a customer-obsessed, driven, and creative people leader to join our team. The role leads a team of Vendor Consultants responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. You will manage strategic joint business plans for Selling Partners across your team by collaborating with them to identify and execute new operational improvement opportunities. You will interface with leaders from our Retail and Vendor Services teams and will be responsible for all operational aspects of the vendor’s business with Amazon. You will engage with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience and acts as a business owner who understands the levers to drive growth and can operationalize those levers across their team. They have a passion for people leadership and excel at building, developing and managing high-performing teams. Your team will work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing to drive the performance of strategic vendor partners at Amazon. In this role you will focus on the strategic and operational aspects of managing customer relationships and addressing root causes of issues and opportunities affecting the vendor’s business. Key job responsibilities
Lead a team of 10 Vendor Consultants, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of internal teams on input metrics and the impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Manage end-to-end goal setting for the team to align with organizational goals. Build strong relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. Act as a thought leader in defining success criteria and understanding the business needs of Selling Partners in an ever-changing environment. Contributes to and leads strategic plans and documents for the organization. Lead recruiting and hiring efforts across direct team and broader organization. Manage stakeholder needs and monitor complexity through efficient resource allocation of Vendor Consultants. Monitor stakeholder satisfaction survey results to analyze feedback trends and establish improvement plans with Vendor Consultants as appropriate. BASIC QUALIFICATIONS
- Bachelor’s degree or higher - 10 years’ experience in service delivery/operations/project management, ability to thrive within a fast-paced metrics-driven environment. - Minimum 3 years experience in people management and complex metrics management, or in complex project management. - Excellent written and oral Japanese and English - Possess strong communication and leadership skills - Able to work in an ambiguous, dynamic & ‘internet-speed’ environment with tight deadlines - Have an absolute passion for ensuring a great customer experience - Possess exceptional skills in data manipulation and analysis - Attention to detail and proven ability to manage multiple, competing priorities simultaneously PREFERRED QUALIFICATIONS
- Project management experience & project management Certificate - Lean Six Sigma certificate - Overseas working or study experience - Experience or skills in IT or engineering working environment - MBA Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodation during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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