Pager
Sr. Manager, North America Renewals Atlanta; San Francisco
Pager, Atlanta, Georgia, United States, 30383
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. PagerDuty is a Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. The Role
We’re looking for a strategic, data-driven Senior Manager of Renewals to lead our renewals team and drive customer retention and growth. You’ll be responsible for building and scaling our renewals function, partnering closely with Customer Success, Sales, and Finance, and ensuring our customers continue to see value in PagerDuty. What You’ll Do
Lead, coach, and develop a high-performing renewals team focused on maximizing customer retention and minimizing churn. Own the end-to-end renewals process, including forecasting, pipeline management, and contract negotiations. Partner with Customer Success Managers to identify expansion opportunities and proactively address renewal risks. Collaborate cross-functionally with Sales, Finance, Legal, and Product to streamline processes and deliver a seamless customer experience. Analyze renewal data and trends to inform strategy, improve processes, and report on key metrics to leadership. Develop and implement best practices, playbooks, and enablement for the renewals team. Serve as an escalation point for complex or high-value renewals. About You
7+ years of experience in SaaS renewals, account management, or customer success, with at least 3 years in a leadership role. Proven track record of driving high renewal rates and leading teams in a fast-paced, high-growth environment. Strong negotiation, communication, and relationship-building skills. Data-driven mindset with experience using Salesforce or similar CRM tools. Ability to thrive in ambiguity, adapt quickly, and drive results. Passion for customer success and a collaborative, team-first attitude. PagerDuty is a hybrid workplace with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in certain regions. Location restrictions apply by country and role. Compensation and Benefits
The base salary range for this position is $134,000 - $206,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location and may vary by primary work location. Your recruiter can share more about specific offerings for this role during the hiring process. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. This includes: Comprehensive benefits package from day one Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Mental wellness programs *Eligibility may vary by role, region, and tenure Apply for this job
* indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile * Do you require sponsorship to work for PagerDuty? * Are you located within a reasonable commute to our Atlanta or San Francisco office? * While we offer workplace flexibility, we are currently unable to employ candidates residing in select provinces or states (see below). Do you reside in one of these regions? * PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in certain regions. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion is voluntary and confidential. Your information will be used to comply with equal employment opportunity regulations. Disability and Veteran information We provide voluntary self-identification of disability and veteran status in accordance with applicable laws. This information is collected solely to support diversity reporting and compliance. PagerDuty is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. We comply with privacy and accessibility requirements and provide accommodations upon request. PagerDuty uses the E-Verify employment verification program.
#J-18808-Ljbffr
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. PagerDuty is a Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. The Role
We’re looking for a strategic, data-driven Senior Manager of Renewals to lead our renewals team and drive customer retention and growth. You’ll be responsible for building and scaling our renewals function, partnering closely with Customer Success, Sales, and Finance, and ensuring our customers continue to see value in PagerDuty. What You’ll Do
Lead, coach, and develop a high-performing renewals team focused on maximizing customer retention and minimizing churn. Own the end-to-end renewals process, including forecasting, pipeline management, and contract negotiations. Partner with Customer Success Managers to identify expansion opportunities and proactively address renewal risks. Collaborate cross-functionally with Sales, Finance, Legal, and Product to streamline processes and deliver a seamless customer experience. Analyze renewal data and trends to inform strategy, improve processes, and report on key metrics to leadership. Develop and implement best practices, playbooks, and enablement for the renewals team. Serve as an escalation point for complex or high-value renewals. About You
7+ years of experience in SaaS renewals, account management, or customer success, with at least 3 years in a leadership role. Proven track record of driving high renewal rates and leading teams in a fast-paced, high-growth environment. Strong negotiation, communication, and relationship-building skills. Data-driven mindset with experience using Salesforce or similar CRM tools. Ability to thrive in ambiguity, adapt quickly, and drive results. Passion for customer success and a collaborative, team-first attitude. PagerDuty is a hybrid workplace with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in certain regions. Location restrictions apply by country and role. Compensation and Benefits
The base salary range for this position is $134,000 - $206,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location and may vary by primary work location. Your recruiter can share more about specific offerings for this role during the hiring process. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. This includes: Comprehensive benefits package from day one Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Mental wellness programs *Eligibility may vary by role, region, and tenure Apply for this job
* indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile * Do you require sponsorship to work for PagerDuty? * Are you located within a reasonable commute to our Atlanta or San Francisco office? * While we offer workplace flexibility, we are currently unable to employ candidates residing in select provinces or states (see below). Do you reside in one of these regions? * PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in certain regions. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion is voluntary and confidential. Your information will be used to comply with equal employment opportunity regulations. Disability and Veteran information We provide voluntary self-identification of disability and veteran status in accordance with applicable laws. This information is collected solely to support diversity reporting and compliance. PagerDuty is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. We comply with privacy and accessibility requirements and provide accommodations upon request. PagerDuty uses the E-Verify employment verification program.
#J-18808-Ljbffr