Ross Stores, Inc.
Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth.
We focus on bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.
As Part Of Our Team, You Will Experience
Success: our winning team pursues excellence while learning and evolving Career growth: we develop industry-leading talent because Ross grows when our people grow Teamwork: we work together to solve the hard problems and find the right solution Commitment to Diversity, Equality & Inclusion, and our community: we celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. General Purpose
Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Essential Functions
General Operating Requirements:
Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working Analyzes Store reports to evaluate controllable expenses and overall Store performance Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed Ensures proper scheduling of Associates to meet business objectives Accepts special assignments as directed by Leadership Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed Organizational Development
Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates Through selection, training and motivation, strives to reduce Store turnover Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed Ensures compliance with Ross personnel policies and procedures Manages Associate Relations issues, consulting with the District Manager as needed Ensures compliance with all State, Local and Federal regulations Expense Control
Leads all expenditures to be within budget Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends Maintaining a Safe & Secure Environment
Maintains adherence to Company safety policies and ensures the safety of Associates and Customers Ensures all Associates understand and can execute emergency operating procedures Customer Service
Treats all Customers, Associates, and other leaders with respect Demonstrates courtesy, friendliness, and professionalism at all times Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc Personal And Store Brand
Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code Represents and supports the Company brand at all times Manages Store to ensure a clean, neat, easy to shop environment Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates Merchandise Processing and In-Store Marketing
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice Ensures merchandise is presented and organized according to Company merchandising guidelines Urgently manages merchandise processing to the sales floor within the expected Company timeframe Loss Prevention
Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention Responsible for leading the annual inventory process including preparation and execution of inventory guidelines Monitors mark-out-of-stock policy to ensure proper administration Competencies
Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution Qualifications And Special Skills Required
Five or more years of Store management experience in a retail environment Must maintain a high level of Customer service Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels Ability to train, coach and develop Associates at all levels Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results Fluency in English Must exercise considerable independent judgement and discretion Ability to work evenings and weekends Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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Success: our winning team pursues excellence while learning and evolving Career growth: we develop industry-leading talent because Ross grows when our people grow Teamwork: we work together to solve the hard problems and find the right solution Commitment to Diversity, Equality & Inclusion, and our community: we celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. General Purpose
Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Essential Functions
General Operating Requirements:
Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working Analyzes Store reports to evaluate controllable expenses and overall Store performance Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed Ensures proper scheduling of Associates to meet business objectives Accepts special assignments as directed by Leadership Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed Organizational Development
Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates Through selection, training and motivation, strives to reduce Store turnover Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed Ensures compliance with Ross personnel policies and procedures Manages Associate Relations issues, consulting with the District Manager as needed Ensures compliance with all State, Local and Federal regulations Expense Control
Leads all expenditures to be within budget Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends Maintaining a Safe & Secure Environment
Maintains adherence to Company safety policies and ensures the safety of Associates and Customers Ensures all Associates understand and can execute emergency operating procedures Customer Service
Treats all Customers, Associates, and other leaders with respect Demonstrates courtesy, friendliness, and professionalism at all times Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc Personal And Store Brand
Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code Represents and supports the Company brand at all times Manages Store to ensure a clean, neat, easy to shop environment Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates Merchandise Processing and In-Store Marketing
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice Ensures merchandise is presented and organized according to Company merchandising guidelines Urgently manages merchandise processing to the sales floor within the expected Company timeframe Loss Prevention
Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention Responsible for leading the annual inventory process including preparation and execution of inventory guidelines Monitors mark-out-of-stock policy to ensure proper administration Competencies
Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution Qualifications And Special Skills Required
Five or more years of Store management experience in a retail environment Must maintain a high level of Customer service Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels Ability to train, coach and develop Associates at all levels Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results Fluency in English Must exercise considerable independent judgement and discretion Ability to work evenings and weekends Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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