Summit Employment Professionals
Account Support Representative
Summit Employment Professionals, Wichita, Kansas, United States, 67232
Position Title: Account Support Representative
Classification: Exempt, salary
Department: Inside Sales and Support
Reports To: Manager of Inside Sales and Support
Location: Wichita, KS
Company Overview
Founded in 1964, Mid-Continent Instruments and Avionics provides superior instruments, avionics and power solutions to the global aerospace community. We operate one of the largest maintenance, overhaul and exchange programs in the world, and deliver safe and certified products, using innovative technologies and sophisticated clean sheet designs. The Position
As an Account Support Representative, you will be the first line of support for external customers and internal Account Managers - prospecting new product opportunities, receiving and administering customer orders, and helping our Sales team deliver tailored solutions that meet customer needs. You will provide superior customer service as well as strategic account coordination. To be successful in this role, you’ll need to collaborate with cross-functional teams to ensure a seamless customer experience. Responsibilities
Serve as the point of contact for customers via phone and email, recording all activities in the CRM system Receive, enter, and manage orders for new product purchases and existing product maintenance Provide sales support to Account Managers in prospecting new opportunities for our products and services Coordinate contract and project activities to ensure program milestones and objectives are met Maintain and report on established customer backlogs and other field market metrics Assist in the generation of client-focused presentations and RFQ responses Collaborate with internal stakeholders to ensure compliance with customer requirements Actively participate in sales and marketing campaigns Travel up to 5% to meet business needs Requirements
High school diploma or GED Minimum 2 years of experience in an aviation sales and customer support environment Experience in relationship building and providing superior customer service Experience with project management Proficient with CRM systems and Microsoft Office Organized, focused, and results oriented Strong attention to detail Problem-solver with critical thinking and prioritizing skills Excellent verbal, written, and interpersonal communication skills Preferred Qualifications
Bachelor’s degree in a related field Private Pilot’s License, Airframe and Powerplant License, or similar certification in the aviation field What We Offer
We provide competitive pay and a comprehensive benefits package. We promote an environment where you can excel in your career while maintaining a healthy work-life balance. Our facility is climate controlled, clean, organized, and safe. We operate in a professional, light manufacturing environment. We foster a friendly and inclusive workplace in which all employees feel valued, respected, and accepted. We are an equal opportunities employer and welcome applications from all qualified candidates.
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Founded in 1964, Mid-Continent Instruments and Avionics provides superior instruments, avionics and power solutions to the global aerospace community. We operate one of the largest maintenance, overhaul and exchange programs in the world, and deliver safe and certified products, using innovative technologies and sophisticated clean sheet designs. The Position
As an Account Support Representative, you will be the first line of support for external customers and internal Account Managers - prospecting new product opportunities, receiving and administering customer orders, and helping our Sales team deliver tailored solutions that meet customer needs. You will provide superior customer service as well as strategic account coordination. To be successful in this role, you’ll need to collaborate with cross-functional teams to ensure a seamless customer experience. Responsibilities
Serve as the point of contact for customers via phone and email, recording all activities in the CRM system Receive, enter, and manage orders for new product purchases and existing product maintenance Provide sales support to Account Managers in prospecting new opportunities for our products and services Coordinate contract and project activities to ensure program milestones and objectives are met Maintain and report on established customer backlogs and other field market metrics Assist in the generation of client-focused presentations and RFQ responses Collaborate with internal stakeholders to ensure compliance with customer requirements Actively participate in sales and marketing campaigns Travel up to 5% to meet business needs Requirements
High school diploma or GED Minimum 2 years of experience in an aviation sales and customer support environment Experience in relationship building and providing superior customer service Experience with project management Proficient with CRM systems and Microsoft Office Organized, focused, and results oriented Strong attention to detail Problem-solver with critical thinking and prioritizing skills Excellent verbal, written, and interpersonal communication skills Preferred Qualifications
Bachelor’s degree in a related field Private Pilot’s License, Airframe and Powerplant License, or similar certification in the aviation field What We Offer
We provide competitive pay and a comprehensive benefits package. We promote an environment where you can excel in your career while maintaining a healthy work-life balance. Our facility is climate controlled, clean, organized, and safe. We operate in a professional, light manufacturing environment. We foster a friendly and inclusive workplace in which all employees feel valued, respected, and accepted. We are an equal opportunities employer and welcome applications from all qualified candidates.
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