Amazon
Data Center Operations Manager (Night Shift)
Job ID: 3098316 | Amazon Web Services, Inc. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) is a fast paced technology company and a leader in data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. Candidates should be willing to work independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team operates 24/7. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including CORE and AmazeCon conferences, inspire us to embrace our uniqueness. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find knowledge-sharing, mentorship and other career-advancing resources to help you develop into a better-rounded professional. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. GovCloud may NOT be accessed from outside the United States. This role is a night shift position and will maintain a schedule of Monday through Friday, 8pm-5am. This role will occasionally have on-call manager responsibilities outside of standard working hours. Key job responsibilities
Operationally responsible for a Data Center with high-level responsibilities including prioritizing and assigning trouble tickets to data center technicians and operators. Manage the performance of diverse teams of data center operation professionals across different locations. Develop career paths for employees and update internal tools. Recruit and train data technicians to ensure appropriate staffing levels. Ensure effective day-to-day data center operations including queue management, 24/7 shift coverage, and hardware logistics. Learn quickly or act as the subject matter expert across all aspects of data center operations. Ensure operational KPIs and metrics are measured and met. Inspire and guide improvement in team processes, technology innovation, and automation. Manage large-scale events (outages) and act as the on-call lead. Improve workflows and throughput for data center operations. Recommend, document, and oversee policies and procedures to meet industry best practices and SLAs. Maintain the on-call schedule, coordinating absence and vacations. Be passionate about the quality and quantity of services provided and continuously improve customer experience. About the team
Why AWS
- AWS is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate to power customers’ businesses. Diverse Experiences
- We value diverse experiences and encourage candidates to apply even if they do not meet all preferred qualifications. Work/Life Balance
- We value flexibility and strive for a supportive working culture. Inclusive Team Culture
- Employee-led affinity groups foster inclusion; CORE and AmazeCon events celebrate diversity. Mentorship and Career Growth
- We offer mentorship and resources to develop professionally. Basic Qualifications A Bachelor's degree or 4+ years of professional or military experience in an IT-related field. 2+ years of experience managing people in a technical environment. 2+ years of experience with networking or computer hardware. Preferred Qualifications In-depth knowledge of Linux systems administration, networking and cabling best practices In-depth hardware architectures knowledge and troubleshooting experience Experience with system management tools and client/server environments Technical writing experience and prior project management experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application or hiring process, please visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,700/year in our lowest geographic market up to $158,000/year in our highest geographic market. Pay is based on factors including market location and job-related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit the about Amazon benefits page. This position will remain posted until filled. Applicants should apply via our internal or external career site. Important FAQs for current Government employees Before proceeding, please review the following FAQs https://amazon.jobs/en/faqs#faqs-for-us-government-employees Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Job ID: 3098316 | Amazon Web Services, Inc. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) is a fast paced technology company and a leader in data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. Candidates should be willing to work independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team operates 24/7. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including CORE and AmazeCon conferences, inspire us to embrace our uniqueness. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find knowledge-sharing, mentorship and other career-advancing resources to help you develop into a better-rounded professional. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. GovCloud may NOT be accessed from outside the United States. This role is a night shift position and will maintain a schedule of Monday through Friday, 8pm-5am. This role will occasionally have on-call manager responsibilities outside of standard working hours. Key job responsibilities
Operationally responsible for a Data Center with high-level responsibilities including prioritizing and assigning trouble tickets to data center technicians and operators. Manage the performance of diverse teams of data center operation professionals across different locations. Develop career paths for employees and update internal tools. Recruit and train data technicians to ensure appropriate staffing levels. Ensure effective day-to-day data center operations including queue management, 24/7 shift coverage, and hardware logistics. Learn quickly or act as the subject matter expert across all aspects of data center operations. Ensure operational KPIs and metrics are measured and met. Inspire and guide improvement in team processes, technology innovation, and automation. Manage large-scale events (outages) and act as the on-call lead. Improve workflows and throughput for data center operations. Recommend, document, and oversee policies and procedures to meet industry best practices and SLAs. Maintain the on-call schedule, coordinating absence and vacations. Be passionate about the quality and quantity of services provided and continuously improve customer experience. About the team
Why AWS
- AWS is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate to power customers’ businesses. Diverse Experiences
- We value diverse experiences and encourage candidates to apply even if they do not meet all preferred qualifications. Work/Life Balance
- We value flexibility and strive for a supportive working culture. Inclusive Team Culture
- Employee-led affinity groups foster inclusion; CORE and AmazeCon events celebrate diversity. Mentorship and Career Growth
- We offer mentorship and resources to develop professionally. Basic Qualifications A Bachelor's degree or 4+ years of professional or military experience in an IT-related field. 2+ years of experience managing people in a technical environment. 2+ years of experience with networking or computer hardware. Preferred Qualifications In-depth knowledge of Linux systems administration, networking and cabling best practices In-depth hardware architectures knowledge and troubleshooting experience Experience with system management tools and client/server environments Technical writing experience and prior project management experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application or hiring process, please visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,700/year in our lowest geographic market up to $158,000/year in our highest geographic market. Pay is based on factors including market location and job-related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit the about Amazon benefits page. This position will remain posted until filled. Applicants should apply via our internal or external career site. Important FAQs for current Government employees Before proceeding, please review the following FAQs https://amazon.jobs/en/faqs#faqs-for-us-government-employees Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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