Assistant Boutique Manager-Costa Mesa

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still. At A. Lange & Söhne Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still. Role Overview A brand ambassador to reflect brand image to boutique clients. Attain desired results through proactive and effective use of resources, retail and CRM tools. Prepare business analysis and action plans to achieve sales targets. Assist the boutique manager in his/her role and the Boutique’s day-to-day operations. Responsibilities SALES Meet personal budgets in accordance with brand retail strategy Regularly analyze and support business opportunities, confirmed sales with Boutique Manager, to further refine future sales projections. Lead sales team by building action plans to achieve boutique targets through elevated client experiences, sales presentations, and maintaining long-term client relationships. Support the boutique manager in exceeding boutique budgets in line with brand retail strategy Lead sales team/support the boutique manager with implementing HQ guidelines Support the preparation and delivery of monthly boutique meetings and follow-up actions. Analyze each boutique visit with sales team members and develop action plans for conversion/retention. TEAM MANAGEMENT Act as manager-on-duty in the absence of the boutique manager Identify and communicate training needs for boutique staff Ensure monthly staff programs are planned and communicated Support onboarding and training of new and existing team members Monitor staff appearance and behavior according to company and boutique policies STORE OPERATIONS MANAGEMENT Ensure compliance with Richemont and brand policies and audits Oversee stocktaking and quality control processes Implement measures to prevent stock discrepancies Lead monthly reporting and maintenance of boutique facilities CUSTOMER EXPERIENCE & CRM ACTIVITIES Support delivery of Lange’s selling ceremony Foster a positive, confident atmosphere in the boutique Build genuine relationships with customers Qualifications ‘Can-do’ attitude with understanding of luxury retail operations Bachelor’s Degree 5+ years in luxury retail management with direct reports Strong critical thinking and solution-oriented skills Initiative, conscientiousness, and follow-through Flexibility to work days, nights, weekends, holidays, and travel as needed Excellent verbal, written, and organizational skills Team player with the ability to work collaboratively Proficiency in MS Office, especially Excel; SAP preferred Secondary language skills a plus Ability to lift up to 40 lbs Richemont offers a comprehensive benefits package including medical, dental, vision, 401(k), and wellness programs. Salary range: $75K - $85K, bonus, and commissions. Salary depends on skills and experience.

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