Transdev
Operations Supervisor
Transdev in San Diego, CA is hiring a reliable, proactive Operations Supervisor to oversee both dispatch and customer service functions. This position plays a key role in ensuring that transit service is delivered smoothly, customer concerns are handled efficiently, and internal teams are supported and led effectively. You will act as the senior-most authority on-site during nights, weekends, and holidays—helping to keep operations safe, on time, and passenger-focused.
Transdev is proud to offer:
Competitive compensation package of $33.00/hr
Benefits include:
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days; 8 standard and 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on the location policy. The above represents the standard Corporate Policy. Responsibilities Supervise daily functions of the dispatch office and call center, including staff oversight and service coordination
Oversee route performance, on-time metrics, and make real-time adjustments to prevent service disruptions
Respond to and resolve customer complaints, missed trips, and no-shows professionally and timely
Ensure accurate logging and investigation of service-related comments or issues
Dispatch drivers and ensure road service coverage, especially during emergencies or unexpected vehicle failures
Serve as the point of contact for senior management, MTS officials, and maintenance staff during off-peak hours
Manage driver scheduling, review PTO requests, and monitor staffing levels
Train, mentor, and guide dispatchers, schedulers, and reservationists
Maintain compliance with internal policies and external regulations (MTS, ADA, etc.)
Perform trip edit, fare reconciliation, and complete administrative duties as assigned
Provide hands-on support during peak periods or staffing shortages, including clerical or driver tasks if required
Qualifications High school diploma or equivalent (required)
Minimum 2 years of supervisory experience in a dispatch or customer service environment
Dispatch experience required
Familiarity with Trapeze PASS or similar scheduling software preferred
Excellent verbal, written, and interpersonal communication skills
Strong problem-solving, multitasking, and decision-making abilities
Experience working with people with disabilities preferred
Commercial driver’s license (CDL) preferred or ability to obtain within 90 days
Bilingual English/Spanish preferred
Working Conditions & Physical Requirements Indoor office environment with extended periods of computer/desk work
Must be able to communicate by phone and in person
Flexibility to work nights, weekends, and holidays as needed
Minimal travel required
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants:Please Click Here for CA Employee Privacy Policy. Job Category: Operations Management & Supervisory Job Type: Full Time Req ID: 6115 Pay Group: UD5 Cost Center: 55826 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.
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Sick days: 5 days
Holidays: 12 days; 8 standard and 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on the location policy. The above represents the standard Corporate Policy. Responsibilities Supervise daily functions of the dispatch office and call center, including staff oversight and service coordination
Oversee route performance, on-time metrics, and make real-time adjustments to prevent service disruptions
Respond to and resolve customer complaints, missed trips, and no-shows professionally and timely
Ensure accurate logging and investigation of service-related comments or issues
Dispatch drivers and ensure road service coverage, especially during emergencies or unexpected vehicle failures
Serve as the point of contact for senior management, MTS officials, and maintenance staff during off-peak hours
Manage driver scheduling, review PTO requests, and monitor staffing levels
Train, mentor, and guide dispatchers, schedulers, and reservationists
Maintain compliance with internal policies and external regulations (MTS, ADA, etc.)
Perform trip edit, fare reconciliation, and complete administrative duties as assigned
Provide hands-on support during peak periods or staffing shortages, including clerical or driver tasks if required
Qualifications High school diploma or equivalent (required)
Minimum 2 years of supervisory experience in a dispatch or customer service environment
Dispatch experience required
Familiarity with Trapeze PASS or similar scheduling software preferred
Excellent verbal, written, and interpersonal communication skills
Strong problem-solving, multitasking, and decision-making abilities
Experience working with people with disabilities preferred
Commercial driver’s license (CDL) preferred or ability to obtain within 90 days
Bilingual English/Spanish preferred
Working Conditions & Physical Requirements Indoor office environment with extended periods of computer/desk work
Must be able to communicate by phone and in person
Flexibility to work nights, weekends, and holidays as needed
Minimal travel required
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants:Please Click Here for CA Employee Privacy Policy. Job Category: Operations Management & Supervisory Job Type: Full Time Req ID: 6115 Pay Group: UD5 Cost Center: 55826 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.
#J-18808-Ljbffr