Caliber Collision
# Where Purpose and Opportunity AlignJob Summary
**Senior Business Analyst** to join our dynamic team. In this role, you’ll be instrumental in bridging the gap between contact center business needs, intake management and technology solutions.
We need someone who can hit the ground running. The ideal candidate is not just familiar with Business Analyst functions but is a seasoned expert who can effortlessly wear the Business Analyst hat, refine the tools of the trade, and foster a collaborative environment to deliver results quickly and effectively.Collaborate with business owners, users, and team members to gather and define requirements for new applications, system enhancements, and issue resolution.
Act as a key collaborator, fostering a team-focused environment where ideas and solutions are shared to achieve success together. This role is not a one-person show—you will work alongside a team to accomplish shared goals.**Skills/Requirements**Bachelor’s degree preferred; or equivalent combination of education, experience and training that provides the required knowledge and skillsMinimum 3 to 5 years of experience with enterprise systems as a business analyst with a demonstrated ability to work cross-functionally Technical knowledge of the tools within a contact center for reporting, call routing, workforce management, and quality management such as NICE CXOne/IEX and Observe AI. Understand the KPIs of an omni-channel environmentProficiency in data analytic and project management tools such as Microsoft Power BI and SmartsheetProficiency in Microsoft Office including Excel and VisioExcellent verbal and written communication skills with an ability to communicate with vendors, internal customers, and senior leaders
**Who You Are**
You thrive in fast-paced, collaborative environments and understand that success is a team effort. You value teamwork, respect diverse perspectives, and actively seek opportunities to build relationships with colleagues and stakeholders.
You are a professional who takes pride in your work and fully owns it, ensuring that every deliverable meets the highest standards. You see your responsibilities through to completion and are proud of the positive impact your work has on the team and the organization.
You take interest in mentoring and helping others grow. You are eager to share your knowledge and provide guidance to others, ensuring they have the tools and confidence to succeed.
You’re passionate about solving problems, detail-oriented, and energized by working with others toward common goals. If you’re someone who brings energy, insight, and precision to every project while lifting up those around you, we want to meet you!
Join us, and together we’ll deliver meaningful solutions that fuel business success.
"Caliber is an Equal Opportunity Employer"
**About Caliber**Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including , one of the nation's largest auto collision repair providers across more than 40 states and
for glass repair and replacement.Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of , Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber atAt Caliber, our purpose is Restoring the Rhythm of Your Life. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday.Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and trainingCaliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com. #J-18808-Ljbffr
**Senior Business Analyst** to join our dynamic team. In this role, you’ll be instrumental in bridging the gap between contact center business needs, intake management and technology solutions.
We need someone who can hit the ground running. The ideal candidate is not just familiar with Business Analyst functions but is a seasoned expert who can effortlessly wear the Business Analyst hat, refine the tools of the trade, and foster a collaborative environment to deliver results quickly and effectively.Collaborate with business owners, users, and team members to gather and define requirements for new applications, system enhancements, and issue resolution.
Act as a key collaborator, fostering a team-focused environment where ideas and solutions are shared to achieve success together. This role is not a one-person show—you will work alongside a team to accomplish shared goals.**Skills/Requirements**Bachelor’s degree preferred; or equivalent combination of education, experience and training that provides the required knowledge and skillsMinimum 3 to 5 years of experience with enterprise systems as a business analyst with a demonstrated ability to work cross-functionally Technical knowledge of the tools within a contact center for reporting, call routing, workforce management, and quality management such as NICE CXOne/IEX and Observe AI. Understand the KPIs of an omni-channel environmentProficiency in data analytic and project management tools such as Microsoft Power BI and SmartsheetProficiency in Microsoft Office including Excel and VisioExcellent verbal and written communication skills with an ability to communicate with vendors, internal customers, and senior leaders
**Who You Are**
You thrive in fast-paced, collaborative environments and understand that success is a team effort. You value teamwork, respect diverse perspectives, and actively seek opportunities to build relationships with colleagues and stakeholders.
You are a professional who takes pride in your work and fully owns it, ensuring that every deliverable meets the highest standards. You see your responsibilities through to completion and are proud of the positive impact your work has on the team and the organization.
You take interest in mentoring and helping others grow. You are eager to share your knowledge and provide guidance to others, ensuring they have the tools and confidence to succeed.
You’re passionate about solving problems, detail-oriented, and energized by working with others toward common goals. If you’re someone who brings energy, insight, and precision to every project while lifting up those around you, we want to meet you!
Join us, and together we’ll deliver meaningful solutions that fuel business success.
"Caliber is an Equal Opportunity Employer"
**About Caliber**Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including , one of the nation's largest auto collision repair providers across more than 40 states and
for glass repair and replacement.Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of , Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber atAt Caliber, our purpose is Restoring the Rhythm of Your Life. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday.Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and trainingCaliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com. #J-18808-Ljbffr