Capital One National Association
Sr. Director, Product Management - Associate Experience: Knowledge, Productivity
Capital One National Association, Mc Lean, Virginia, us, 22107
Overview
Sr. Director, Product Management - Associate Experience: Knowledge, Productivity & Collaboration. Capital One Product Management focuses on reimagining value, driving innovative customer experiences through technology, and building a scalable, customer-centric product culture. About the Team: As a Senior Director on the Associate Experience product team, you will lead the mission to connect Capital One Associates with simple, digitally enriched experiences that enhance their work. The goal is to deliver an unparalleled experience for Capital One Associates that mirrors the company’s leadership in customer experience. This role represents customer needs to inform the technology roadmap, ensuring capabilities align with intended business outcomes. You will lead a team of Product Managers to set the Strategy, Vision & Roadmap for the Knowledge, Productivity & Collaboration domain—the tools Capital One Associates use daily. The ideal candidate is passionate about technology and empathetic to internal customer needs, and comfortable partnering with senior engineering leaders and other functions to achieve outcomes. Responsibilities
Leadership and Strategy:
Lead a team of Product Managers to establish the strategy, vision, and roadmap for Knowledge, Productivity & Collaboration.
Customer Empathy:
Represent internal customer needs to inform the technology roadmap and ensure delivery of business outcomes.
Cross-Functional Collaboration:
Partner with senior engineering leaders and a diverse set of functions to achieve outcomes for the customer.
Product Leadership:
Drive the development of tools and experiences that Capital One Associates use to get their work done.
Capital One Product Framework
In this role, proficiency in five foundational areas for successful Product management is expected: Human Centered:
Obsesses about internal and external customer needs to reimagine and innovate product solutions.
Business Focused:
Delivers game-changing outcomes by focusing on leverage and execution excellence.
Technology Driven:
Leverages technology to deliver innovative and resilient solutions with near-term and long-term value.
Integrated Problem Solving:
Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
Transformational Leadership:
Leads cross-functional teams to solve customer problems and drive organizational alignment.
Basic Qualifications
At least 9 years of experience working in Product Management.
Currently has, or is in the process of obtaining, one of the following with an expectation that the degree will be obtained by the start date: A Bachelor's Degree in a quantitative field (e.g., Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related).
A Master's Degree in a quantitative field (or an MBA with a quantitative concentration).
Preferred Qualifications
Experience translating business strategy and analysis into consumer-facing digital products.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below by location. Salaries for part-time roles will be prorated based upon hours worked. Location-specific ranges are: Chicago, IL: $240,300 - $274,300
McLean, VA: $264,300 - $301,700
New York, NY: $288,400 - $329,100
Richmond, VA: $240,300 - $274,300
Candidates hired to work in other locations will be subject to the pay range for that location. The actual annualized salary will be reflected in the offer letter. This role may be eligible for incentive compensation, including cash bonuses and/or long-term incentives, depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits. Learn more at the Capital One Careers website. Eligibility varies based on status and level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) and prohibits discrimination in accordance with applicable laws. Capital One maintains a drug-free workplace and considers qualified applicants with criminal histories in accordance with applicable laws. If you require an accommodation, please contact Capital One Recruiting. For technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com. Capital One does not guarantee third-party products or information provided through this site.
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Sr. Director, Product Management - Associate Experience: Knowledge, Productivity & Collaboration. Capital One Product Management focuses on reimagining value, driving innovative customer experiences through technology, and building a scalable, customer-centric product culture. About the Team: As a Senior Director on the Associate Experience product team, you will lead the mission to connect Capital One Associates with simple, digitally enriched experiences that enhance their work. The goal is to deliver an unparalleled experience for Capital One Associates that mirrors the company’s leadership in customer experience. This role represents customer needs to inform the technology roadmap, ensuring capabilities align with intended business outcomes. You will lead a team of Product Managers to set the Strategy, Vision & Roadmap for the Knowledge, Productivity & Collaboration domain—the tools Capital One Associates use daily. The ideal candidate is passionate about technology and empathetic to internal customer needs, and comfortable partnering with senior engineering leaders and other functions to achieve outcomes. Responsibilities
Leadership and Strategy:
Lead a team of Product Managers to establish the strategy, vision, and roadmap for Knowledge, Productivity & Collaboration.
Customer Empathy:
Represent internal customer needs to inform the technology roadmap and ensure delivery of business outcomes.
Cross-Functional Collaboration:
Partner with senior engineering leaders and a diverse set of functions to achieve outcomes for the customer.
Product Leadership:
Drive the development of tools and experiences that Capital One Associates use to get their work done.
Capital One Product Framework
In this role, proficiency in five foundational areas for successful Product management is expected: Human Centered:
Obsesses about internal and external customer needs to reimagine and innovate product solutions.
Business Focused:
Delivers game-changing outcomes by focusing on leverage and execution excellence.
Technology Driven:
Leverages technology to deliver innovative and resilient solutions with near-term and long-term value.
Integrated Problem Solving:
Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
Transformational Leadership:
Leads cross-functional teams to solve customer problems and drive organizational alignment.
Basic Qualifications
At least 9 years of experience working in Product Management.
Currently has, or is in the process of obtaining, one of the following with an expectation that the degree will be obtained by the start date: A Bachelor's Degree in a quantitative field (e.g., Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related).
A Master's Degree in a quantitative field (or an MBA with a quantitative concentration).
Preferred Qualifications
Experience translating business strategy and analysis into consumer-facing digital products.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below by location. Salaries for part-time roles will be prorated based upon hours worked. Location-specific ranges are: Chicago, IL: $240,300 - $274,300
McLean, VA: $264,300 - $301,700
New York, NY: $288,400 - $329,100
Richmond, VA: $240,300 - $274,300
Candidates hired to work in other locations will be subject to the pay range for that location. The actual annualized salary will be reflected in the offer letter. This role may be eligible for incentive compensation, including cash bonuses and/or long-term incentives, depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits. Learn more at the Capital One Careers website. Eligibility varies based on status and level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) and prohibits discrimination in accordance with applicable laws. Capital One maintains a drug-free workplace and considers qualified applicants with criminal histories in accordance with applicable laws. If you require an accommodation, please contact Capital One Recruiting. For technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com. Capital One does not guarantee third-party products or information provided through this site.
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