On-site Technology Support Services

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Audio Visual Responsibilities of an On-Site Technician: Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary. Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings. Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks) Technical Responsibilities of an On-Site technician: Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc. ServiceNow ticket management; prioritizing tickets and awareness of SLAs Supporting Microsoft Windows and MAC operating systems Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365 Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process Printer support (installation, configuration, relocation, and troubleshooting) Event and Meeting Support (may occur on-site or off-site) Occasional travel may be required to support other EY locations, client engagement sites, or off-site events Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices) VIP/White Glove support Occasional after-hour support may be required Interpersonal skills an On-site technician should have Great team mentality Self-motivated, organized, detail oriented, ability to multi-task Desire to learn and build a career as unique as you are Experience Requirements 2+ years of on-site technical support experience, or degree in related discipline EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. The compensation ranges for this job in most geographic locations in the US is $46,800 to $84,900. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $56,200 to $96,500. Continuous learning:

You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you:

We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership:

We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture:

You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

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