Director, QA

The Director, QA is responsible for leading AbsenceSoft’s Quality Assurance function to ensure the highest levels of software reliability, performance, and compliance across our leave management solutions. This role oversees the design, implementation, and execution of QA strategies, testing frameworks, and automation processes. The Director, QA drives continuous improvement in product quality, fosters a culture of accountability and excellence, and ensures alignment with organizational goals while leading and developing a high-performing QA team. Who We Are AbsenceSoft is elevating the leave and accommodations experience and is looking to hire amazing people like you! We create user-friendly, secure, and compliant technology that empowers employers to bring humanity, certainty and efficiency to the leave and accommodations experience. Made by HR Professionals for HR Professionals, we're proud of where we've been and excited about where we're headed. We value creative, innovative people who are passionate about their work and who believe there is always a better way. Leading With Our Core Values Make a Difference. We are inspired to make an impact through our hard work, talent and passion. We push ourselves each day to better serve our teams, our clients, and our community. Team First. We are driven by team spirit not by self-interest. We value collaboration and approach our work with humility and a desire to win together. Own it. If we say it, we mean it. We follow through on our commitments, step up to deliver, and grow from our successes and failures. Everyone Matters. No matter your background or experience, everyone's voice holds value here. What You’ll Do Define and execute the overall quality vision, strategy, and roadmap to align with business and product goals. Innovate new approaches to increase product quality with AI and other automation tools Oversee test planning, test execution, and defect management across multiple product lines. Drive adoption of automation frameworks. Ensure software quality standards comply with industry regulations and company requirements. Collaborate with Product, Engineering, and Customer Success to ensure high-quality product delivery. Establish and track key quality metrics to drive accountability and continuous improvement. Develop, mentor, and manage QA team members, fostering growth and skill development. Partner with engineering leadership to integrate QA best practices into the development lifecycle. Lead risk assessment processes and develop mitigation strategies to ensure product reliability. Manage vendor relationships and third-party testing resources when applicable. Promote innovation by adopting emerging QA technologies, methodologies, and tools. Advocate for the customer experience, ensuring usability and reliability across product releases. Participate in a highly compliant environment while assisting to maintain company controls and security within your job role. Assist in maintaining applicable organizational security and compliance controls within your department, role, and subordinate’s roles. Other duties as assigned. What’ll Set You Up for Success Required Skills: Bachelor’s degree in Computer Science, Engineering, or a related field. 10+ years of experience in software QA, with at least 5 years in a leadership role. Proven track record in leading QA strategy, automation, and cross-functional collaboration. Experience improving product quality through application of advanced practices, tooling, and AI Preferred Skills: Master’s degree in Engineering, Computer Science, or Business Administration. Experience in SaaS, HR technology, or compliance-driven industries. Familiarity with regulatory and compliance standards relevant to leave management software. Key Skills & Behaviors: Strong leadership and people management skills with the ability to inspire high-performing teams. Deep knowledge of software QA methodologies, tools, and processes. Expertise in test automation frameworks and continuous integration/continuous deployment (CI/CD). Ability to define and measure quality metrics for product success. Strong project management and organizational skills. Excellent collaboration and communication skills across technical and business stakeholders. Ability to make data-driven decisions and balance short- and long-term goals. Proven ability to manage multiple priorities in a fast-paced environment. Strategic thinking with the ability to execute at an operational level. Deep understanding of risk management in software development lifecycles. Knowledge of and ability to leverage Artificial Intelligence (AI) tools and concepts. Strong analytical and problem-solving skills. Ability to drive cultural change towards quality-first practices. High emotional intelligence and ability to lead with empathy. Commitment to continuous learning, innovation, and professional development. AbsenceSoft is an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

#J-18808-Ljbffr