New River Community College
Associate Director of Transportation and Parking Services VHS Campus
New River Community College, Norfolk, Virginia, United States, 23500
Overview
Associate Director of Transportation and Parking Services VHS Campus – Norfolk, VA. Serve as the head of the VHS Transportation and Parking Services (TPS) operation, providing strategic and operational leadership across all areas of parking management, customer service, facility maintenance, and financial oversight. This role is responsible for ensuring efficient, customer-focused services while driving continuous improvement, business process optimization, and collaboration with campus and external partners.
Responsibilities
Provide strategic and operational leadership across parking management, customer service, facility maintenance, and financial oversight.
Ensure efficient, customer-focused services and drive continuous improvement and business process optimization.
Collaborate with campus and external partners to support transportation and parking objectives.
Qualifications
Considerable knowledge of parking and transportation operations, including permit management, facility upkeep, and special event coordination.
Strong understanding of parking technology systems and best practices for operational efficiency.
Proven ability to manage, train, and develop supervisory and staff teams for effective operations.
Excellent verbal and written communication skills with internal and external stakeholders.
Ability to manage resources (fiscal, human, technology) to meet organizational goals.
Ability to balance strategic planning with day-to-day operational demands.
Expertise in customer service and conflict resolution with a diverse population.
Strong time management, project planning, and organizational skills.
Proficiency in analyzing and reporting data using parking and business management tools.
Some supervisory experience in parking, transportation, or mobility operations.
Management experience in a service-oriented industry overseeing both full-time and part-time employees.
Experience training and developing staff with a focus on safety and accountability.
Experience analyzing data to establish and monitor KPIs related to parking operations and enforcement.
Education and Training
None specified in the posting.
Experience
Some supervisory experience in parking, transportation, or mobility operations; management experience in a service-oriented industry; experience with performance metrics and operational standards; experience analyzing data for KPIs related to parking operations and enforcement.
Additional Considerations
Related experience in higher education or with parking operations, passenger transportation operations, and maintenance/repair of parking structures and facilities.
Demonstrated experience managing a diverse workforce and strong leadership abilities.
Conditions of Employment This position is considered essential personnel and may require working during university closings.
This is an open until filled recruitment. The recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.
Compensation Annual Salary/Hourly Rate: Salary range between $0 and $57,773 - 80,000.
Additional Posting Details
Job Requisition Number: S03061
Job Open To: General Public
Open Date: 09/29/2025
Close Date: Open Until Filled
Special Instructions Summary: n/a
Criminal Background Check: The final candidate is required to complete a criminal history check.
Equity and Inclusion Equity Statement: It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (including related hairstyle considerations), color, religion, sex or gender, national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation If you require reasonable accommodation, please contact the Division of Talent Management and Culture at (757) 683-3141.
Alternative Hiring Process In support of the Commonwealth's inclusion efforts, applications from individuals with disabilities may be submitted through the Commonwealth's Alternative Hiring Process. To be considered, provide an AHP Letter from DARS or the DBVI. For an AHP Letter, visit or contact DARS/DBVI as indicated in the posting.
Pay Transparency The contractor will not discriminate based on pay inquiries; disclosure of pay information must comply with policy and applicable laws.
Supplemental Questions
* Do you have experience managing budgets?
yes
no
* Please detail your budgetary experience.
* Do you have a background working in the Parking and Transportation industry?
Yes. Less than 1 year
Yes. 1 - 5 years
Yes. More than 5 years
No.
* Please describe your work experience in the transportation and parking industry.
* Please describe your experience working with T2 systems Parking Management Software. If you have experience with a comparable software, please describe that experience.
Applicant Documents
Required Documents: Resume, Cover Letter/Letter of Application
Optional Documents: Yellow Layoff Form, Blue Layoff Card, AHP Letter
#J-18808-Ljbffr
Responsibilities
Provide strategic and operational leadership across parking management, customer service, facility maintenance, and financial oversight.
Ensure efficient, customer-focused services and drive continuous improvement and business process optimization.
Collaborate with campus and external partners to support transportation and parking objectives.
Qualifications
Considerable knowledge of parking and transportation operations, including permit management, facility upkeep, and special event coordination.
Strong understanding of parking technology systems and best practices for operational efficiency.
Proven ability to manage, train, and develop supervisory and staff teams for effective operations.
Excellent verbal and written communication skills with internal and external stakeholders.
Ability to manage resources (fiscal, human, technology) to meet organizational goals.
Ability to balance strategic planning with day-to-day operational demands.
Expertise in customer service and conflict resolution with a diverse population.
Strong time management, project planning, and organizational skills.
Proficiency in analyzing and reporting data using parking and business management tools.
Some supervisory experience in parking, transportation, or mobility operations.
Management experience in a service-oriented industry overseeing both full-time and part-time employees.
Experience training and developing staff with a focus on safety and accountability.
Experience analyzing data to establish and monitor KPIs related to parking operations and enforcement.
Education and Training
None specified in the posting.
Experience
Some supervisory experience in parking, transportation, or mobility operations; management experience in a service-oriented industry; experience with performance metrics and operational standards; experience analyzing data for KPIs related to parking operations and enforcement.
Additional Considerations
Related experience in higher education or with parking operations, passenger transportation operations, and maintenance/repair of parking structures and facilities.
Demonstrated experience managing a diverse workforce and strong leadership abilities.
Conditions of Employment This position is considered essential personnel and may require working during university closings.
This is an open until filled recruitment. The recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.
Compensation Annual Salary/Hourly Rate: Salary range between $0 and $57,773 - 80,000.
Additional Posting Details
Job Requisition Number: S03061
Job Open To: General Public
Open Date: 09/29/2025
Close Date: Open Until Filled
Special Instructions Summary: n/a
Criminal Background Check: The final candidate is required to complete a criminal history check.
Equity and Inclusion Equity Statement: It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (including related hairstyle considerations), color, religion, sex or gender, national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation If you require reasonable accommodation, please contact the Division of Talent Management and Culture at (757) 683-3141.
Alternative Hiring Process In support of the Commonwealth's inclusion efforts, applications from individuals with disabilities may be submitted through the Commonwealth's Alternative Hiring Process. To be considered, provide an AHP Letter from DARS or the DBVI. For an AHP Letter, visit or contact DARS/DBVI as indicated in the posting.
Pay Transparency The contractor will not discriminate based on pay inquiries; disclosure of pay information must comply with policy and applicable laws.
Supplemental Questions
* Do you have experience managing budgets?
yes
no
* Please detail your budgetary experience.
* Do you have a background working in the Parking and Transportation industry?
Yes. Less than 1 year
Yes. 1 - 5 years
Yes. More than 5 years
No.
* Please describe your work experience in the transportation and parking industry.
* Please describe your experience working with T2 systems Parking Management Software. If you have experience with a comparable software, please describe that experience.
Applicant Documents
Required Documents: Resume, Cover Letter/Letter of Application
Optional Documents: Yellow Layoff Form, Blue Layoff Card, AHP Letter
#J-18808-Ljbffr