Dexian DISYS
Service Designer
Job details
Posted 02 October 2025
Location Poway, CA
Job type Permanent
Reference 980858
Job description
Position Details: Title:
Service Designer Location:
San Diego, CA Pay Range: $75/Hr - $85/Hr on W2 Basis.
Job Responsibilities: In this role, you will apply service design practices to translate customer and expert needs into seamless, expert-guided journeys. You will map current and future-state experiences, facilitate alignment across teams, and create service blueprints and prototypes that ensure Business Tax services feel personalized, integrated, and trusted. Create end-to-end customer journey maps that highlight interactions across digital, expert, and back-office touchpoints. Develop service blueprints that document supporting processes, systems, and expert engagement required to deliver the experience. Experience Prototyping Translate concepts into low- and high-fidelity prototypes to test and validate new service experiences with customers and experts. Iterate based on feedback to ensure solutions are practical, usable, and scalable. Lead co-creation workshops with customer success, product, operations, design, and tax experts to align on needs and solutions. Act as a connector between teams to ensure customer and expert perspectives remain central in decision-making. Identify dependencies across people, processes, and technology that impact the Business Tax service experience. Propose improvements that create integrated, seamless interactions for customers and experts. Deliver clear, actionable design artifacts (journey maps, blueprints, personas, service principles) to drive shared understanding. Present design decisions and recommendations in ways that inspire, align, and influence stakeholders.
Required Skillset: 3-5+ years of service design, CX design, or experience strategy, ideally in financial services, tax, or small business ecosystems. Strong portfolio demonstrating service design work such as journey maps, service blueprints, and prototypes. Skilled in human-centered design, systems thinking, and design research. Excellent facilitation skills for workshops and cross-functional collaboration. Proficiency in Miro, Figma, or similar design and collaboration tools. Strong storytelling and communication skills to simplify complexity and drive alignment.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Job details
Posted 02 October 2025
Location Poway, CA
Job type Permanent
Reference 980858
Job description
Position Details: Title:
Service Designer Location:
San Diego, CA Pay Range: $75/Hr - $85/Hr on W2 Basis.
Job Responsibilities: In this role, you will apply service design practices to translate customer and expert needs into seamless, expert-guided journeys. You will map current and future-state experiences, facilitate alignment across teams, and create service blueprints and prototypes that ensure Business Tax services feel personalized, integrated, and trusted. Create end-to-end customer journey maps that highlight interactions across digital, expert, and back-office touchpoints. Develop service blueprints that document supporting processes, systems, and expert engagement required to deliver the experience. Experience Prototyping Translate concepts into low- and high-fidelity prototypes to test and validate new service experiences with customers and experts. Iterate based on feedback to ensure solutions are practical, usable, and scalable. Lead co-creation workshops with customer success, product, operations, design, and tax experts to align on needs and solutions. Act as a connector between teams to ensure customer and expert perspectives remain central in decision-making. Identify dependencies across people, processes, and technology that impact the Business Tax service experience. Propose improvements that create integrated, seamless interactions for customers and experts. Deliver clear, actionable design artifacts (journey maps, blueprints, personas, service principles) to drive shared understanding. Present design decisions and recommendations in ways that inspire, align, and influence stakeholders.
Required Skillset: 3-5+ years of service design, CX design, or experience strategy, ideally in financial services, tax, or small business ecosystems. Strong portfolio demonstrating service design work such as journey maps, service blueprints, and prototypes. Skilled in human-centered design, systems thinking, and design research. Excellent facilitation skills for workshops and cross-functional collaboration. Proficiency in Miro, Figma, or similar design and collaboration tools. Strong storytelling and communication skills to simplify complexity and drive alignment.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.