Intercom
Overview
Be among the first 25 applicants. Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin enables always-on, high-quality customer service, and can be combined with our Helpdesk to form the Intercom Customer Service Suite for AI-enhanced support with human agents when needed. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting a new standard for customer service. What’s the opportunity? We are seeking a Professional Services Sales Specialist to accelerate our ability to scope, position, and sell Professional Services engagements with accuracy and confidence. This role will bridge Sales, R&D, and Solutions to ensure customers are sold the right scope of services to achieve successful adoption and automation outcomes on Intercom. What will I be doing?
Scoping & Solutioning
Lead structured discovery with prospects to uncover use cases, integration requirements, and success metrics. Translate discovery insights into right-sized, outcome-focused service packages based on core principles and methodology. Create detailed Statements of Work (SOWs) with clear deliverables, assumptions, risks, and timelines.
Sales Enablement & Acceleration
Partner with Sales and Solutions to position services early in the sales cycle. Develop and maintain scoping templates, pricing calculators, and reusable playbooks. Serve as the “single source of truth” for Professional Services scoping standards across the GTM organization.
Cross-Functional Collaboration
Work closely with ProServ and R&D teams to validate scope assumptions and capture lessons learned from prior engagements. Develop scoping tools to facilitate self-serve scoping on certain opportunities. Collect feedback to continuously improve the scoping framework. Collaborate with Partnerships to translate scope into partner SOWs.
Quality & Risk Management
Ensure every scoped engagement includes appropriate resources, risk mitigation, and value alignment. Build initial project plans with ProServ for smoother pre-to-post-sale transitions. Reduce overscoping/underscoping risks by applying best practices and benchmarks from prior engagements.
What skills do I need?
5+ years in Professional Services sales scoping, technical solutions consulting, or a similar customer-facing role in SaaS. Proven track record in creating accurate, customer-ready SOWs that led to successful project delivery. Strong commercial acumen and ability to partner with Sales to drive revenue. Excellent stakeholder management, negotiation, and communication skills. Familiarity with SaaS automation, integrations, and change management best practices. What success looks like
Reduction in sales cycle time for Professional Services-related deals. Increase in Professional Services attach rate and revenue per new logo. Higher delivery margin through accurate resourcing and scope. Improved customer automation adoption (measured by automation rate KPIs). Benefits
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews – great work is rewarded Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family Salary note: The base salary range for candidates within the Greater Chicago Area is $162,000-$193,500. Actual base pay depends on education, skills, experience, location, etc. The base pay range may be modified in the future. Regular employees may be eligible for a corporate bonus program or a sales incentive (target included in OTE) and stock in the form of RSUs. Policies Intercom has a hybrid working policy. Employees are expected to be in the office at least three days per week. We are committed to an inclusive culture and Equal Employment Opportunity; Intercom will not discriminate on protected bases under federal, state, or local law. Is this role not quite what you’re looking for?
Join our Talent Community
to stay connected. Additional information
Location: Chicago, IL; Job type: Full-time; Industry: Technology, Information and Internet; Seniority level: Not Applicable. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. This content is provided for informational purposes and reflects the job posting as described by Intercom.
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Be among the first 25 applicants. Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin enables always-on, high-quality customer service, and can be combined with our Helpdesk to form the Intercom Customer Service Suite for AI-enhanced support with human agents when needed. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting a new standard for customer service. What’s the opportunity? We are seeking a Professional Services Sales Specialist to accelerate our ability to scope, position, and sell Professional Services engagements with accuracy and confidence. This role will bridge Sales, R&D, and Solutions to ensure customers are sold the right scope of services to achieve successful adoption and automation outcomes on Intercom. What will I be doing?
Scoping & Solutioning
Lead structured discovery with prospects to uncover use cases, integration requirements, and success metrics. Translate discovery insights into right-sized, outcome-focused service packages based on core principles and methodology. Create detailed Statements of Work (SOWs) with clear deliverables, assumptions, risks, and timelines.
Sales Enablement & Acceleration
Partner with Sales and Solutions to position services early in the sales cycle. Develop and maintain scoping templates, pricing calculators, and reusable playbooks. Serve as the “single source of truth” for Professional Services scoping standards across the GTM organization.
Cross-Functional Collaboration
Work closely with ProServ and R&D teams to validate scope assumptions and capture lessons learned from prior engagements. Develop scoping tools to facilitate self-serve scoping on certain opportunities. Collect feedback to continuously improve the scoping framework. Collaborate with Partnerships to translate scope into partner SOWs.
Quality & Risk Management
Ensure every scoped engagement includes appropriate resources, risk mitigation, and value alignment. Build initial project plans with ProServ for smoother pre-to-post-sale transitions. Reduce overscoping/underscoping risks by applying best practices and benchmarks from prior engagements.
What skills do I need?
5+ years in Professional Services sales scoping, technical solutions consulting, or a similar customer-facing role in SaaS. Proven track record in creating accurate, customer-ready SOWs that led to successful project delivery. Strong commercial acumen and ability to partner with Sales to drive revenue. Excellent stakeholder management, negotiation, and communication skills. Familiarity with SaaS automation, integrations, and change management best practices. What success looks like
Reduction in sales cycle time for Professional Services-related deals. Increase in Professional Services attach rate and revenue per new logo. Higher delivery margin through accurate resourcing and scope. Improved customer automation adoption (measured by automation rate KPIs). Benefits
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews – great work is rewarded Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family Salary note: The base salary range for candidates within the Greater Chicago Area is $162,000-$193,500. Actual base pay depends on education, skills, experience, location, etc. The base pay range may be modified in the future. Regular employees may be eligible for a corporate bonus program or a sales incentive (target included in OTE) and stock in the form of RSUs. Policies Intercom has a hybrid working policy. Employees are expected to be in the office at least three days per week. We are committed to an inclusive culture and Equal Employment Opportunity; Intercom will not discriminate on protected bases under federal, state, or local law. Is this role not quite what you’re looking for?
Join our Talent Community
to stay connected. Additional information
Location: Chicago, IL; Job type: Full-time; Industry: Technology, Information and Internet; Seniority level: Not Applicable. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. This content is provided for informational purposes and reflects the job posting as described by Intercom.
#J-18808-Ljbffr