Client Service Representative - Veterinary Office

Join Our Team and Make a Difference! Are you a friendly and detail-oriented professional who thrives in a fast-paced environment? At Metropolitan Veterinary Associates (MVA), our Client Service Representatives (CSRs) are essential in making pet families feel welcomed, informed, and supported from their very first interaction. In this role, you will support our emergency and specialty departments by managing client communication, coordinating appointments, and assisting with essential administrative tasks. Your work will be vital in delivering a seamless experience at our main hospital and business office. Our Mission We are devoted to enhancing the lives of pets, their families, and our community through exceptional specialty and emergency veterinary care. As a CSR, you will contribute to this mission by ensuring a welcoming atmosphere and effective administrative services. Who We Are We operate a leading specialty and emergency hospital in a state-of-the-art 25,000-square-foot facility designed for complex cases. Our team includes experts from 13 specialty departments, including internal medicine, surgery, and cardiology, providing comprehensive care. We foster a culture of continuous learning, mentorship, and genuine support, providing numerous opportunities for skill development alongside industry leaders. Your Responsibilities As a Customer Service Representative, you will work closely with our teams to ensure smooth operations and effective communication. Key tasks will include: Greeting clients warmly, both over the phone and in person. Scheduling appointments and ensuring accurate follow-up communications. Coordinating medication refills and updating clients on their status. Assisting with billing, payments, and addressing insurance inquiries. Maintaining patient records through accurate data entry. Handling a high volume of calls with a calm and solution-oriented approach. Supporting both front desk and back-office administrative workflows. Providing compassionate support to pet owners during sensitive discussions. Work Schedule This is a full-time position with the following anticipated schedule: Monday: 12:00 PM - 6:00 PM, business office Wednesday: 12:00 PM - 10:00 PM, front desk (includes a 15% shift differential) Thursday: 10:00 AM - 10:00 PM, front desk (includes a 15% shift differential) Friday: 4:00 PM - 10:00 PM, front desk (includes a 15% shift differential) Sunday: 8:00 AM - 2:00 PM, front desk (includes a 15% shift differential) Compensation and Benefits Starting at $18.00/hour What We Offer At MVA, we prioritize our team’s well-being in the same manner we care for our patients. Our extensive benefits include: A supportive culture with social events and team-building activities. Competitive paid time off and holiday pay. Paid volunteer time off to support your community. Education Assistance Program and tuition reimbursement. Career growth and training opportunities to enhance your skills. Continuing education paid time off and allowances. Comprehensive medical, dental, and vision insurance. Mental health-focused services for personal and professional well-being. Pet adoption reimbursement to support your passion for animal care. 401(k) plan with a strong employer match. Significant employee pet care discount. Annual uniform allowance to keep you equipped for the job. A workplace where you will feel valued and excited to contribute every day. We understand that changing jobs is a significant decision. We treat every interview with confidentiality, and if you prefer an informal chat first, we're open to that as well. We truly love what we do and are eager to share that passion with you! If you are motivated by the chance to support life-saving care and work alongside a dedicated team,

apply today

to join Metropolitan Veterinary Associates in making a difference for pets and their families!