Massage Envy Franchising, LLC
Overview
Where Better Careers Begin!
Massage Envy South Windsor
(860) 644-5800
Massage Envy is more than a wellness destination—we’re a community committed to helping people feel their best. We’re looking for a
Membership Sales Lead
to join our Front Desk team and champion our mission through meaningful client connections and results-driven leadership.
This role blends
front desk excellence
with
sales leadership , guiding clients toward wellness solutions through our membership program, gift cards, and retail offerings. You’ll lead by example, inspire your team, and help clients make empowered decisions—not through pressure, but through purpose.
What You’ll Do
Lead Membership Sales : Engage clients in thoughtful conversations to help them understand how our membership supports their wellness goals.
Drive Gift Card & Retail Sales : Promote products and services that enhance the client experience.
Set the Standard : Model exceptional front desk service—greeting clients, scheduling appointments, and ensuring smooth operations.
Coach & Motivate : Support team performance by sharing best practices, celebrating wins, and helping others grow.
Achieve & Exceed Goals : Meet individual and team sales targets with opportunities for commission and bonuses.
Competitive base pay, plus bonuses and commissions
Employer-paid
healthcare
including medical, dental and vision plans
401(k)
Paid time off
for full time employees
Paid Sick Time
Employee Assistance Program
A flexible schedule
for a better work/life balance
In-depth product and service
training
A
free
massage, skincare or stretch service each month
Up to 40% off
all retail products
50% off additional services
Qualifications
Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required.
Passion for wellness and helping others
Natural communicator with a warm, professional presence
Sales mindset with a focus on providing solutions
Ability to lead and inspire others
Experience in customer service, sales, or front desk roles preferred
Responsibilities
Greet every guest with warmth, professionalism, and genuine interest in their wellness goals
Conduct personalized consultations to understand client needs and recommend membership solutions
Use the “solve, not sell” approach to guide clients toward joining our wellness membership
Follow up with first-time guests via phone or text to encourage return visits and membership enrollment
Track and report daily membership conversions and identify opportunities for improvement
Manage appointment scheduling with accuracy and efficiency
Ensure smooth check-in/check-out processes that leave a lasting positive impression
Handle guest inquiries, resolve concerns, and maintain a calm, solution-focused demeanor
Maintain a clean, organized, and welcoming front desk environment
Lead by example in achieving personal sales goals for memberships, gift cards, and retail
Motivate and coach team members to meet shared sales targets
Share successful strategies and celebrate wins during team huddles or shift transitions
Collaborate with management to identify peak times and implement strategies to boost guest counts
Participate in local outreach efforts (e.g., community events, referral programs) to attract new guests
Promote in-clinic specials and campaigns to drive interest and engagement
Encourage guests to refer friends and family through our referral incentives
Monitor daily performance metrics and contribute ideas to improve conversion rates
Attend ongoing training sessions to sharpen sales and service skills
Take initiative to learn about new products, services, and promotions
Culture & Support
Award programs (like Manager of the Year)
Leadership Training and Development that is invested in YOUR success
A caring community that strives to celebrate individuality and share knowledge
If you're ready to lead the charge to help people feel their best, we can't wait to meet you.
ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.
Benefits Benefits you'll love
Serious self-care, from your hands to your head
If your body doesn't work, you can't work on bodies. And when massage is your calling, you don't want anything to put it on hold. A self-care program is available to help you keep your body working and mental wellness resources to help you keep your mind as strong as your hands.
As a massage therapist, your learning continues long after graduation day. Take advantage of a rotating library of free continuing education and training to satisfy your thirst for knowledge without wringing out your bank account.
More ways to keep bodies working
Your hands (and arms and elbows) are your most important tools, but they don't have to be the only tools in the treatment room. From new services like Total Body Stretch to exciting enhancements like Rapid Tension Relief and aromatherapy, you've got more ways than ever to keep bodies working.
Appreciation for everything you do
There is no Massage Envy without massage therapists. To celebrate all you do, the Massage Envy Therapist of the Year award program was created.
If you would like, we can adjust the content to reflect a proper "Membership Sales Lead" job rather than massage therapist, since some lines mention therapist; but we are preserving the original content as provided.
#J-18808-Ljbffr
Massage Envy South Windsor
(860) 644-5800
Massage Envy is more than a wellness destination—we’re a community committed to helping people feel their best. We’re looking for a
Membership Sales Lead
to join our Front Desk team and champion our mission through meaningful client connections and results-driven leadership.
This role blends
front desk excellence
with
sales leadership , guiding clients toward wellness solutions through our membership program, gift cards, and retail offerings. You’ll lead by example, inspire your team, and help clients make empowered decisions—not through pressure, but through purpose.
What You’ll Do
Lead Membership Sales : Engage clients in thoughtful conversations to help them understand how our membership supports their wellness goals.
Drive Gift Card & Retail Sales : Promote products and services that enhance the client experience.
Set the Standard : Model exceptional front desk service—greeting clients, scheduling appointments, and ensuring smooth operations.
Coach & Motivate : Support team performance by sharing best practices, celebrating wins, and helping others grow.
Achieve & Exceed Goals : Meet individual and team sales targets with opportunities for commission and bonuses.
Competitive base pay, plus bonuses and commissions
Employer-paid
healthcare
including medical, dental and vision plans
401(k)
Paid time off
for full time employees
Paid Sick Time
Employee Assistance Program
A flexible schedule
for a better work/life balance
In-depth product and service
training
A
free
massage, skincare or stretch service each month
Up to 40% off
all retail products
50% off additional services
Qualifications
Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required.
Passion for wellness and helping others
Natural communicator with a warm, professional presence
Sales mindset with a focus on providing solutions
Ability to lead and inspire others
Experience in customer service, sales, or front desk roles preferred
Responsibilities
Greet every guest with warmth, professionalism, and genuine interest in their wellness goals
Conduct personalized consultations to understand client needs and recommend membership solutions
Use the “solve, not sell” approach to guide clients toward joining our wellness membership
Follow up with first-time guests via phone or text to encourage return visits and membership enrollment
Track and report daily membership conversions and identify opportunities for improvement
Manage appointment scheduling with accuracy and efficiency
Ensure smooth check-in/check-out processes that leave a lasting positive impression
Handle guest inquiries, resolve concerns, and maintain a calm, solution-focused demeanor
Maintain a clean, organized, and welcoming front desk environment
Lead by example in achieving personal sales goals for memberships, gift cards, and retail
Motivate and coach team members to meet shared sales targets
Share successful strategies and celebrate wins during team huddles or shift transitions
Collaborate with management to identify peak times and implement strategies to boost guest counts
Participate in local outreach efforts (e.g., community events, referral programs) to attract new guests
Promote in-clinic specials and campaigns to drive interest and engagement
Encourage guests to refer friends and family through our referral incentives
Monitor daily performance metrics and contribute ideas to improve conversion rates
Attend ongoing training sessions to sharpen sales and service skills
Take initiative to learn about new products, services, and promotions
Culture & Support
Award programs (like Manager of the Year)
Leadership Training and Development that is invested in YOUR success
A caring community that strives to celebrate individuality and share knowledge
If you're ready to lead the charge to help people feel their best, we can't wait to meet you.
ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.
Benefits Benefits you'll love
Serious self-care, from your hands to your head
If your body doesn't work, you can't work on bodies. And when massage is your calling, you don't want anything to put it on hold. A self-care program is available to help you keep your body working and mental wellness resources to help you keep your mind as strong as your hands.
As a massage therapist, your learning continues long after graduation day. Take advantage of a rotating library of free continuing education and training to satisfy your thirst for knowledge without wringing out your bank account.
More ways to keep bodies working
Your hands (and arms and elbows) are your most important tools, but they don't have to be the only tools in the treatment room. From new services like Total Body Stretch to exciting enhancements like Rapid Tension Relief and aromatherapy, you've got more ways than ever to keep bodies working.
Appreciation for everything you do
There is no Massage Envy without massage therapists. To celebrate all you do, the Massage Envy Therapist of the Year award program was created.
If you would like, we can adjust the content to reflect a proper "Membership Sales Lead" job rather than massage therapist, since some lines mention therapist; but we are preserving the original content as provided.
#J-18808-Ljbffr