IPG Photonics
Field Service Technician (Electrical) - San Jose, CA
IPG Photonics, San Jose, California, United States, 95199
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Field Service Technician
#25-373
Multiple Locations
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Job Description
IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.
Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society.
Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.
IPG Photonics is seeking a highly motivated and experienced individual to fill a critical role in the delivery of professional field service for IPG products and customers.
IPG Photonics is a global leader and innovator of fiber laser technology. Our fiber laser technology is a significant enabler for our customers to revolutionize and disrupt a range of industries, including materials processing, high-tech electronics, advanced battery technology, automotive, aerospace, medical, and defense. The IPG Laser Systems group empowers its customers with powerful, reliable, and energy-efficient solutions.
Responsibilities
Perform on-site installation, training, preventive maintenance, repairs, and upgrades of complex laser sources and optical systems.
Supported by the IPG factory technical support team and product engineers, you will troubleshoot and diagnose product issues directly with customers.
Provide remote service and visual support as required to ensure optimal product performance
Advise management on customer satisfaction, product quality/reliability, and potential product improvement ideas
Support sales related activities and customer communication as needed
Requirements
Education and Experience
Associate's degree, technical certificate/degree, or technical equivalent
3-5 years laser, photonics or other sophisticated capital equipment field service experience
Skills
Problem solving skills related to electronic/electrical, mechanical, and/or photonics products
Technical reading, writing, and schematics comprehension experience
Exceptional customer service skills
Command of the verbal and written English language
Computer literate education and experience w/ Microsoft products, Oracle, Salesforce
A highly functional individual both independently and within a team environment
Travel
Up to 80% travel may be needed depending upon customer needs.
Valid drivers license required
Physical Requirements
Ability to lift and carry up to 50 pounds
Ability to work on a ladder safely
IND456
#ZR Location(s)
Los Angeles
,
California
90012
, United States
2360 Bering Drive,
San Jose
,
California
95131
, United States
Employment Type
Non-Exempt
Wage Information
CA Pay Range is $27-38/hr depending on experience #J-18808-Ljbffr
Field Service Technician
#25-373
Multiple Locations
Apply
Apply for this job now!
Apply
Job Description
IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.
Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society.
Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.
IPG Photonics is seeking a highly motivated and experienced individual to fill a critical role in the delivery of professional field service for IPG products and customers.
IPG Photonics is a global leader and innovator of fiber laser technology. Our fiber laser technology is a significant enabler for our customers to revolutionize and disrupt a range of industries, including materials processing, high-tech electronics, advanced battery technology, automotive, aerospace, medical, and defense. The IPG Laser Systems group empowers its customers with powerful, reliable, and energy-efficient solutions.
Responsibilities
Perform on-site installation, training, preventive maintenance, repairs, and upgrades of complex laser sources and optical systems.
Supported by the IPG factory technical support team and product engineers, you will troubleshoot and diagnose product issues directly with customers.
Provide remote service and visual support as required to ensure optimal product performance
Advise management on customer satisfaction, product quality/reliability, and potential product improvement ideas
Support sales related activities and customer communication as needed
Requirements
Education and Experience
Associate's degree, technical certificate/degree, or technical equivalent
3-5 years laser, photonics or other sophisticated capital equipment field service experience
Skills
Problem solving skills related to electronic/electrical, mechanical, and/or photonics products
Technical reading, writing, and schematics comprehension experience
Exceptional customer service skills
Command of the verbal and written English language
Computer literate education and experience w/ Microsoft products, Oracle, Salesforce
A highly functional individual both independently and within a team environment
Travel
Up to 80% travel may be needed depending upon customer needs.
Valid drivers license required
Physical Requirements
Ability to lift and carry up to 50 pounds
Ability to work on a ladder safely
IND456
#ZR Location(s)
Los Angeles
,
California
90012
, United States
2360 Bering Drive,
San Jose
,
California
95131
, United States
Employment Type
Non-Exempt
Wage Information
CA Pay Range is $27-38/hr depending on experience #J-18808-Ljbffr