Boston Dynamics
Get AI-powered advice on this job and more exclusive features.
As a Field Service Engineer, you will help to strengthen our world-class service and support efforts to meet the demands of our customers. Every day, you will work to support our advanced Stretch Robotics in the field at customer worksites to deliver end-to-end customer-driven solutions. To thrive in this role, you must have exceptional technical capabilities, deep empathy for our customers, and familiarity with field service roles. You must be independent, decisive, and maintain a high attention to detail. Our ideal candidate must have a high threshold for travel, and the knowledge, experience, and willingness to help us formalize and build a strong foundation of field service for which we can expand upon.
Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.
Day To Day Activities
Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for our internal and external customers
Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues quickly and efficiently
Ensure world-class support outcomes - Customer Satisfaction (CSAT), issue resolution time, and first-time-fix metrics
Document and complete service administration activities promptly in our CRM
Required Skills
Prior experience in a role delivering high quality, highly reliable, and highly responsive field service
Support experience with highly specialized and complex platform technology
Customer management and communication skills with demonstrated experience in a customer support environment
Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction
Prior experience performing repairs/maintenance on mechanical equipment
Experience using power tools and specialized equipment
Ability to travel up to 80% of the time - Must have a valid passport
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Automation Machinery Manufacturing
Referrals increase your chances of interviewing at Boston Dynamics by 2x
Field Service Engineer - Northeast/New England Region Boston, MA $83,000 - $110,000; 12 hours ago
Billerica, MA $70,000 - $90,000; 5 days ago
Field Service Technician - Energy & Carbon Massachusetts, United States $79,800 - $148,200; 1 day ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
As a Field Service Engineer, you will help to strengthen our world-class service and support efforts to meet the demands of our customers. Every day, you will work to support our advanced Stretch Robotics in the field at customer worksites to deliver end-to-end customer-driven solutions. To thrive in this role, you must have exceptional technical capabilities, deep empathy for our customers, and familiarity with field service roles. You must be independent, decisive, and maintain a high attention to detail. Our ideal candidate must have a high threshold for travel, and the knowledge, experience, and willingness to help us formalize and build a strong foundation of field service for which we can expand upon.
Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.
Day To Day Activities
Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for our internal and external customers
Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues quickly and efficiently
Ensure world-class support outcomes - Customer Satisfaction (CSAT), issue resolution time, and first-time-fix metrics
Document and complete service administration activities promptly in our CRM
Required Skills
Prior experience in a role delivering high quality, highly reliable, and highly responsive field service
Support experience with highly specialized and complex platform technology
Customer management and communication skills with demonstrated experience in a customer support environment
Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction
Prior experience performing repairs/maintenance on mechanical equipment
Experience using power tools and specialized equipment
Ability to travel up to 80% of the time - Must have a valid passport
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Automation Machinery Manufacturing
Referrals increase your chances of interviewing at Boston Dynamics by 2x
Field Service Engineer - Northeast/New England Region Boston, MA $83,000 - $110,000; 12 hours ago
Billerica, MA $70,000 - $90,000; 5 days ago
Field Service Technician - Energy & Carbon Massachusetts, United States $79,800 - $148,200; 1 day ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr