Geotab
Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description.
Job Description
We are seeking Site Reliability Engineer professionals who with training, will be able to quickly contribute to the Site Reliability team. If you love technology, are passionate about engineering support, and are keen to join an industry leader — we would love to hear from you! Responsibilities
As a part of Site Reliability Engineering team, your key area of responsibility is to ensure the availability, reliability, and performance of Geotab's core products for our customers. This role acts as a primary escalation point, diagnosing and resolving complex application issues impacting service availability and performance of multiple large scale applications that support thousands of customers globally. Act as a primary escalation point for critical production application/product issues. Rapidly troubleshoot complex problems across the application stack, utilizing observability tools to identify root causes. Coordinate effectively with development, infrastructure, and other technical teams during incidents to implement fixes and restore service swiftly. Clearly communicate incident status, impact, and resolution steps to internal stakeholders. Collaborate with team members to improve monitoring tools, dashboards, and alerting mechanisms for proactive detection of issues impacting Critical User Journeys (CUJs) within the application/product and computing architecture. Monitor application/product and system health proactively using a combination of tools to ensure high availability and adherence to Service Level Objectives (SLOs) / Service Level Agreements (SLAs). Identify opportunities and implement automation tools/scripts to streamline routine operational tasks, reduce manual effort (toil), and improve response times. Conduct system tests to validate performance, reliability, and successful remediation of issues. Recommend design and process enhancements based on operational experience to improve overall application reliability and maintainability. Participate in post major incident reviews (PMIRs) to analyze disruptions, document findings, track corrective actions to prevent recurrence, and identify areas of improvement for incident response processes. Contribute to building a culture of learning from incidents. Participate in a 24x7 on-call rotation to provide timely support for critical issues outside of business hours. Requirements
3 - 5 years experience in SRE/DevOps/Tier 3. Strong troubleshooting skills with a systematic problem-solving approach. Extensive experience resolving critical incidents in production environments. Strong proficiency in Linux and operational scripting (Bash, Powershell, Python). Experience with database/dataset querying (GoogleSQL, PostgreSQL, BigData), automated configuration management (via tools like Ansible), and GitOps tools (Argo CD). Experience with data visualization platforms (e.g., Apache Superset/BigQuery Visualizations). Familiarity with cloud platforms (GCP/AWS), container orchestration (Kubernetes), and monitoring/alerting systems (e.g., Prometheus stack including AlertManager/Grafana). Understanding of application environments (e.g., .NET/C#) for troubleshooting purposes. Understanding of fundamental networking concepts (TCP/IP, HTTP, DNS, Load Balancing) are considered assets. Familiarity with applying AI-powered tools to enhance operational efficiency in areas such as log analysis, troubleshooting assistance, incident summarization, and automation scripting. Demonstrated ability to work well under pressure and manage multiple tasks and projects simultaneously. Experience with incident management processes. Geotab is committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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We are seeking Site Reliability Engineer professionals who with training, will be able to quickly contribute to the Site Reliability team. If you love technology, are passionate about engineering support, and are keen to join an industry leader — we would love to hear from you! Responsibilities
As a part of Site Reliability Engineering team, your key area of responsibility is to ensure the availability, reliability, and performance of Geotab's core products for our customers. This role acts as a primary escalation point, diagnosing and resolving complex application issues impacting service availability and performance of multiple large scale applications that support thousands of customers globally. Act as a primary escalation point for critical production application/product issues. Rapidly troubleshoot complex problems across the application stack, utilizing observability tools to identify root causes. Coordinate effectively with development, infrastructure, and other technical teams during incidents to implement fixes and restore service swiftly. Clearly communicate incident status, impact, and resolution steps to internal stakeholders. Collaborate with team members to improve monitoring tools, dashboards, and alerting mechanisms for proactive detection of issues impacting Critical User Journeys (CUJs) within the application/product and computing architecture. Monitor application/product and system health proactively using a combination of tools to ensure high availability and adherence to Service Level Objectives (SLOs) / Service Level Agreements (SLAs). Identify opportunities and implement automation tools/scripts to streamline routine operational tasks, reduce manual effort (toil), and improve response times. Conduct system tests to validate performance, reliability, and successful remediation of issues. Recommend design and process enhancements based on operational experience to improve overall application reliability and maintainability. Participate in post major incident reviews (PMIRs) to analyze disruptions, document findings, track corrective actions to prevent recurrence, and identify areas of improvement for incident response processes. Contribute to building a culture of learning from incidents. Participate in a 24x7 on-call rotation to provide timely support for critical issues outside of business hours. Requirements
3 - 5 years experience in SRE/DevOps/Tier 3. Strong troubleshooting skills with a systematic problem-solving approach. Extensive experience resolving critical incidents in production environments. Strong proficiency in Linux and operational scripting (Bash, Powershell, Python). Experience with database/dataset querying (GoogleSQL, PostgreSQL, BigData), automated configuration management (via tools like Ansible), and GitOps tools (Argo CD). Experience with data visualization platforms (e.g., Apache Superset/BigQuery Visualizations). Familiarity with cloud platforms (GCP/AWS), container orchestration (Kubernetes), and monitoring/alerting systems (e.g., Prometheus stack including AlertManager/Grafana). Understanding of application environments (e.g., .NET/C#) for troubleshooting purposes. Understanding of fundamental networking concepts (TCP/IP, HTTP, DNS, Load Balancing) are considered assets. Familiarity with applying AI-powered tools to enhance operational efficiency in areas such as log analysis, troubleshooting assistance, incident summarization, and automation scripting. Demonstrated ability to work well under pressure and manage multiple tasks and projects simultaneously. Experience with incident management processes. Geotab is committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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