Chevrolet of Milford
Service Shop Dispatcher - Internal Advisor
Chevrolet of Milford, Milford, Connecticut, United States, 06466
FULL JOB DESCRIPTION
Chevrolet of Milford is seeking an experienced Automotive
Bookkeeper/ Dispatcher/ Warranty Clerk
! At Chevrolet of Milford, being family-owned has its rewards. We operate on a set of standards that you won’t find at other dealerships in the area. We attract and employ the finest professionals in the business by actively investing in our company and our associates. We provide ongoing training and support to keep our associates at the top of their game. We're seeking a Dispatcher to manage the service workflow in our dealership's service department.
***
***MUST HAVE AUTOMOTIVE, DEALERSHIP EXPERIENCE NON QUALIFIED CANDIDATE WILL NOT BE CONSIDERED******
In this role, you will be mainly responsible for:
The primary role of the Booker / Dispatcher is to dispatch work to the shop in an effective and efficient manner, also look up and code warranty repairs and invoice paperwork. This position will effectively and efficiently assist in the development and direction of the service team to drive the growth of revenue, technical productivity, and quality assurance and to promote a high level of customer satisfaction.
THE SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING EXPERIENCE:
AUTOMOTIVE TECHNICAL EXPERIENCE IS A MUST
DISTRIBUTE WORK TO TECHNICIANS BASED ON SKILL LEVEL
FOLLOW UP WITH TECHS ON STATUS OF REPAIRS
MUST HAVE A STRONG LEADERSHIP SKILLS
MUST HAVE AUTOMOTIVE KNOWLEDGE!
REYNOLDS & REYNOLDS A MAJOR PLUS
STRONG MS EXCEL SKILLS, TEXT, EMAIL A MUST
NEEDS TO BE DETAILED ORIENTED
MUST BE A TEAM PLAYER
ORGANIZE AND PRIORITIZE SERVICE WORK
ASSIGN WORK TO TECHNICIANS AND MANAGE SHOP FLOW
KEEP SERVICE ADVISORS UPDATED ON WORK FLOW
ENSURE ACCURATE DOCUMENTATION AND COMMUNICATION TO GM / DEALERSHIP STANDARDS
PRIORITIZES AND CONTROLS ALL COMEBACKS TO ENSURE PROPER AND PROMPT ATTENTION
REVIEWS JOB STATUS FREQUENTLY
BOOK TECHNICIAN FLAT RATE TIMES
REVIEW WARRANTY ENTRIES, REVIEW WITH SERVICE MANAGER
HAVE EACH REPAIR COMPLETED RUN THROUGH QC
Schedule:
Monday - Friday, 7 am - 5 pm, with occasional Saturdays for month end
Benefits:
401(k)
Health, dental, and vision insurance
Paid time off
Chevrolet of Milford is seeking an experienced Automotive
Bookkeeper/ Dispatcher/ Warranty Clerk
! At Chevrolet of Milford, being family-owned has its rewards. We operate on a set of standards that you won’t find at other dealerships in the area. We attract and employ the finest professionals in the business by actively investing in our company and our associates. We provide ongoing training and support to keep our associates at the top of their game. We're seeking a Dispatcher to manage the service workflow in our dealership's service department.
***
***MUST HAVE AUTOMOTIVE, DEALERSHIP EXPERIENCE NON QUALIFIED CANDIDATE WILL NOT BE CONSIDERED******
In this role, you will be mainly responsible for:
The primary role of the Booker / Dispatcher is to dispatch work to the shop in an effective and efficient manner, also look up and code warranty repairs and invoice paperwork. This position will effectively and efficiently assist in the development and direction of the service team to drive the growth of revenue, technical productivity, and quality assurance and to promote a high level of customer satisfaction.
THE SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING EXPERIENCE:
AUTOMOTIVE TECHNICAL EXPERIENCE IS A MUST
DISTRIBUTE WORK TO TECHNICIANS BASED ON SKILL LEVEL
FOLLOW UP WITH TECHS ON STATUS OF REPAIRS
MUST HAVE A STRONG LEADERSHIP SKILLS
MUST HAVE AUTOMOTIVE KNOWLEDGE!
REYNOLDS & REYNOLDS A MAJOR PLUS
STRONG MS EXCEL SKILLS, TEXT, EMAIL A MUST
NEEDS TO BE DETAILED ORIENTED
MUST BE A TEAM PLAYER
ORGANIZE AND PRIORITIZE SERVICE WORK
ASSIGN WORK TO TECHNICIANS AND MANAGE SHOP FLOW
KEEP SERVICE ADVISORS UPDATED ON WORK FLOW
ENSURE ACCURATE DOCUMENTATION AND COMMUNICATION TO GM / DEALERSHIP STANDARDS
PRIORITIZES AND CONTROLS ALL COMEBACKS TO ENSURE PROPER AND PROMPT ATTENTION
REVIEWS JOB STATUS FREQUENTLY
BOOK TECHNICIAN FLAT RATE TIMES
REVIEW WARRANTY ENTRIES, REVIEW WITH SERVICE MANAGER
HAVE EACH REPAIR COMPLETED RUN THROUGH QC
Schedule:
Monday - Friday, 7 am - 5 pm, with occasional Saturdays for month end
Benefits:
401(k)
Health, dental, and vision insurance
Paid time off