Kansas Staffing
Computer Systems Technician
Support users, maintenance, modification, installation, testing, and implementation of new or existing computer hardware, network equipment, and software. Essential Responsibilities: Helpdesk Incident & Change Management: Manage and complete incident requests and system changes adhering to policies and procedures outlined by Infrastructure Services. System/Software/Hardware Support: Perform basic and advanced installation and maintenance of computer and peripheral equipment hardware and software. Assist Infrastructure Services to evaluate hardware and software needs. Analyze, troubleshoot, and resolve technical operational problems related to hardware and software problems in a timely manner. Assist with system conversions and technology upgrades. Perform annual disaster recovery backup and testing. Interface with vendors to procure software and hardware and complete project tasks. Mobile Device Management: Utilize current software suites to manage mobile devices that are connected to Sunflower Electric Power Corporations (Sunflower) infrastructure. Telecom/Unified Messaging: Perform onboarding/offboarding tasks of assigning/removing user extensions and perform calling troubleshooting. Security: Follow administrative plans to meet specific needs and security of Sunflower Electric. Monitor network security hardware and software alerts. Assist team in performing a root cause analysis when high/critical incidents are processed. Safety: Sunflower employees are expected to approach their personal safety and their coworkers safety with a positive attitude and commitment. Sunflower employees will maintain the highest level of responsibility and accountability in compliance with all safety policies, practices and procedures to ensure a safe working environment. This includes properly maintaining and caring for applicable safety gear and equipment; identifying, correcting or assisting in resolving safety concerns, including communicating all hazardous conditions; reporting all injuries and near misses immediately to appropriate personnel; and understanding and complying with the Clearance Procedure as applicable. Culture: Demonstrate personal responsibility and a commitment to Sunflowers culture and core values of technical competency, respect and dignity, accountability, integrity, trustworthiness, and servant leadership to empower or otherwise enable others to optimally perform their job responsibilities. Demonstrate and promote ethics and behaviors consistent with Sunflower's culture, Board policies, and business practices. Understand and fulfill the role and responsibility for all internal policies and procedures of the company to comply with laws, rules, and regulations. Other Responsibilities: Perform other tasks as assigned or required to support Sunflowers mission and operations. Qualifications: Education and Experience: Associate degree or technical degree in computer science, information systems, or other computer-related field and two years network systems and applications installation and troubleshooting experience, or equivalent combination of education and experience. Windows Server and desktop operating systems, virtual server technology, Internet applications experience. Basic Keyboarding Skills. Knowledge of Microsoft Windows and server operating systems. Basic troubleshooting and configuration of iOS and Android operating systems. Knowledge of Office 365 and Sharepoint. Basic networking knowledge. Able to efficiently and effectively prioritize tasks and complete user submitted incident requests. Able to analyze information and form logical conclusions and root causes of problems. Able to work effectively with team members and other departments while performing essential responsibilities. Written, verbal, and interpersonal communication skills at the level required to successfully perform the essential responsibilities of the position. Able to operate computers.
Support users, maintenance, modification, installation, testing, and implementation of new or existing computer hardware, network equipment, and software. Essential Responsibilities: Helpdesk Incident & Change Management: Manage and complete incident requests and system changes adhering to policies and procedures outlined by Infrastructure Services. System/Software/Hardware Support: Perform basic and advanced installation and maintenance of computer and peripheral equipment hardware and software. Assist Infrastructure Services to evaluate hardware and software needs. Analyze, troubleshoot, and resolve technical operational problems related to hardware and software problems in a timely manner. Assist with system conversions and technology upgrades. Perform annual disaster recovery backup and testing. Interface with vendors to procure software and hardware and complete project tasks. Mobile Device Management: Utilize current software suites to manage mobile devices that are connected to Sunflower Electric Power Corporations (Sunflower) infrastructure. Telecom/Unified Messaging: Perform onboarding/offboarding tasks of assigning/removing user extensions and perform calling troubleshooting. Security: Follow administrative plans to meet specific needs and security of Sunflower Electric. Monitor network security hardware and software alerts. Assist team in performing a root cause analysis when high/critical incidents are processed. Safety: Sunflower employees are expected to approach their personal safety and their coworkers safety with a positive attitude and commitment. Sunflower employees will maintain the highest level of responsibility and accountability in compliance with all safety policies, practices and procedures to ensure a safe working environment. This includes properly maintaining and caring for applicable safety gear and equipment; identifying, correcting or assisting in resolving safety concerns, including communicating all hazardous conditions; reporting all injuries and near misses immediately to appropriate personnel; and understanding and complying with the Clearance Procedure as applicable. Culture: Demonstrate personal responsibility and a commitment to Sunflowers culture and core values of technical competency, respect and dignity, accountability, integrity, trustworthiness, and servant leadership to empower or otherwise enable others to optimally perform their job responsibilities. Demonstrate and promote ethics and behaviors consistent with Sunflower's culture, Board policies, and business practices. Understand and fulfill the role and responsibility for all internal policies and procedures of the company to comply with laws, rules, and regulations. Other Responsibilities: Perform other tasks as assigned or required to support Sunflowers mission and operations. Qualifications: Education and Experience: Associate degree or technical degree in computer science, information systems, or other computer-related field and two years network systems and applications installation and troubleshooting experience, or equivalent combination of education and experience. Windows Server and desktop operating systems, virtual server technology, Internet applications experience. Basic Keyboarding Skills. Knowledge of Microsoft Windows and server operating systems. Basic troubleshooting and configuration of iOS and Android operating systems. Knowledge of Office 365 and Sharepoint. Basic networking knowledge. Able to efficiently and effectively prioritize tasks and complete user submitted incident requests. Able to analyze information and form logical conclusions and root causes of problems. Able to work effectively with team members and other departments while performing essential responsibilities. Written, verbal, and interpersonal communication skills at the level required to successfully perform the essential responsibilities of the position. Able to operate computers.