Morris & Dickson
Position Summary
In this role, you’ll deliver outstanding assistance, ensuring customers have seamless experiences with our products and services. You’ll work closely with our Sales team and play a crucial part in driving customer satisfaction and operational success. Reporting to the Customer Service Manager, the Customer Support Specialist will be the backbone of our Customer Service team. Key Responsibilities
Provide top-tier technical support via phone, email, and ticketing systems, such as Freshdesk and Zendesk. Assist customers with web ordering systems, troubleshooting issues efficiently. Collaborate with distribution centers and various departments to optimize ordering processes. Offer technical guidance for our online order portal, focusing on urgent customer needs. Investigate and resolve customer complaints by implementing solutions to improve their experiences. Ensure adherence to DEA guidelines, safety protocols, and quality standards through accurate documentation. Support web-based and EDI ordering platforms, handling basic troubleshooting for EDI transactions. Follow up with customers to provide updates and confirm that issues are resolved. Participate in ongoing training to expand your knowledge of products and systems. Required Qualifications
A minimum of 2 years of college education or relevant training in a related field. Proficiency in Windows operating systems and Microsoft Office 365 (Word, Excel, Outlook, Teams). Familiarity with mobile applications and ticketing systems such as Freshdesk or Zendesk. Basic knowledge of web ordering systems and EDI business transactions. Preferred Qualifications
Bachelor’s degree or equivalent experience. Previous background in healthcare or technical support. Familiarity with healthcare-related systems is a plus. What Success Looks Like
Strong problem-solving and analytical skills. Exceptional verbal and written communication abilities. Ability to thrive in a team-oriented environment. Adaptability and eagerness to learn through continuous training.
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In this role, you’ll deliver outstanding assistance, ensuring customers have seamless experiences with our products and services. You’ll work closely with our Sales team and play a crucial part in driving customer satisfaction and operational success. Reporting to the Customer Service Manager, the Customer Support Specialist will be the backbone of our Customer Service team. Key Responsibilities
Provide top-tier technical support via phone, email, and ticketing systems, such as Freshdesk and Zendesk. Assist customers with web ordering systems, troubleshooting issues efficiently. Collaborate with distribution centers and various departments to optimize ordering processes. Offer technical guidance for our online order portal, focusing on urgent customer needs. Investigate and resolve customer complaints by implementing solutions to improve their experiences. Ensure adherence to DEA guidelines, safety protocols, and quality standards through accurate documentation. Support web-based and EDI ordering platforms, handling basic troubleshooting for EDI transactions. Follow up with customers to provide updates and confirm that issues are resolved. Participate in ongoing training to expand your knowledge of products and systems. Required Qualifications
A minimum of 2 years of college education or relevant training in a related field. Proficiency in Windows operating systems and Microsoft Office 365 (Word, Excel, Outlook, Teams). Familiarity with mobile applications and ticketing systems such as Freshdesk or Zendesk. Basic knowledge of web ordering systems and EDI business transactions. Preferred Qualifications
Bachelor’s degree or equivalent experience. Previous background in healthcare or technical support. Familiarity with healthcare-related systems is a plus. What Success Looks Like
Strong problem-solving and analytical skills. Exceptional verbal and written communication abilities. Ability to thrive in a team-oriented environment. Adaptability and eagerness to learn through continuous training.
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