IT Helpdesk Tech

Join Our Team at Native American Connections! Who We Are: Native American Connections (NAC) is a nonprofit organization dedicated to improving the lives of individuals and families through affordable housing, behavioral health, and community development services. For over 50 years, we have proudly served Native American and underserved communities in the Phoenix area with culturally competent, trauma-informed care grounded in respect and tradition. Our Mission: Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality, comprehensive integrated healthcare and providing stable housing throughout the communities we serve. Why Work With Us? When you join NAC, you're not just taking a job — you're becoming part of a movement. A movement that values cultural identity, honors resilience, and believes in the power of community. You'll work alongside passionate professionals who are committed to healing generational trauma, strengthening families, and building vibrant futures. What We Do: Behavioral Health Services: Culturally responsive treatment for mental health and substance use disorders including outpatient therapy, residential programs, and youth services. Affordable Housing: Safe, stable, and supportive housing options — from transitional housing to permanent low-income housing. Community Development: Revitalizing neighborhoods and preserving Native heritage through community-based projects and education. Our Values: Health & Wellness | Quality | Accountability | Growth | Interconnectedness/Belonging | Community Now Hiring: We are seeking compassionate, mission-driven individuals to join our growing team across various departments including clinical services, housing support, youth engagement, and administrative leadership. If you’re passionate about social change, cultural advocacy, and serving diverse communities with dignity and care — NAC is the place for you. Based in Phoenix, Arizona | ️ 501(c)(3) Nonprofit Organization With a high degree of privacy, security, and professionalism, provide necessary technical services and support in a consistent and timely manner to Native American Connection (NAC) management staff, employees, and partners. Ensure NAC’s mission-critical infrastructure, systems, and applications maintain a high level of stability, availability, and performance to support NAC’s Help Desk, and various 24/7/365 business functions. RESPONSIBILITIES : Monitor and respond quickly, effectively, and professionally to requests and issues, partnering as needed with other IT team members. Work independently to stay on task, prioritize urgent issues, and send communications to the necessary parties. Utilize standard IT Request Management software to record, monitor, redirect, and escalate tickets assigned to the queue and process first-in first-out based on priority. Utilize standard IT Wiki software to document processes, procedures, systems, and services, to preserve and grow Help Desk knowledge, and maintain inventory of all equipment, software, and software licenses. Ensure that each workstation in the NAC offices/properties has a working computer, monitor, keyboard, mouse, phone, and any additional specialized equipment. Install, configure, maintain, and repair IT equipment following IT standard processes and procedures; assist remote users that are using company-issued equipment and telephonic devices. Assist users across all levels of the organization with both onsite and remote work, troubleshoot technical issues, and collaborate with other team members when needed. Perform assigned activities and tasks on schedule following IT standard processes and procedures. Periodically learn new technical skills on the job and attend relevant training throughout the calendar year. Occasional after-hours work may be required. Other duties as assigned. SKILLS: Detail-oriented with strong organizational skills and ability to follow processes. Outstanding verbal and written communication skills. Exercises sound judgment and is motivated to meet deadlines. Ability to prioritize, be resourceful, and manage changing priorities. Ability to work independently and complete tasks within established deadlines. Ability to work well with others in a team approach. Ability to be thorough and pay great attention to detail. Ability to maintain confidentiality, especially with respect to HIPAA and patient data. Ability to maintain professionalism and ethics. Demonstrate critical thinking, problem-solving, organizational, and time management skills. Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors. Ability to take responsibility and accountability for actions and the results of actions. Excellent written and oral communication skills. Maintain NAC’s core values when performing job functions and when interacting with NAC staff and partners. EDUCATIONAL/WORK EXPERIENCE REQUIREMENTS : Computer Science coursework — AA degree preferred. Microsoft 365 experience. Ability to perform basic desktop and laptop PC/Mac troubleshooting, including setup and swapping out cables, RAM, and peripherals. Basic knowledge of printer setup and troubleshooting. Familiarity with network terminology. PC imaging, configuration, and repair experience is a plus. Effective communication and troubleshooting with non-technical end users across all levels of the organization, maintaining a sense of urgency, professionalism, and calmness. Experience working with the Native American population is preferred. PHYSICAL DEMANDS: Able to sit, stand, walk with or without accommodations. NATIVE AMERICAN PREFERENCE: Preference given to qualified Native American applicants in accordance with the Indian Preference Act. Valid documentation will be required if claiming preference. DRUG FREE WORKPLACE: NAC is a drug-free workplace with safety-sensitive jobs. Use of alcohol and illegal or legal drugs may impair judgment, increase safety risks, and lead to workplace injuries. Reporting to work after substance use is prohibited. FAIR LABOR STANDARDS ACT: This position is considered exempt from overtime pay under FLSA and applicable state laws. Non-exempt employees are entitled to overtime for hours worked over 40 per week.

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