Mississippi Staffing
Desktop Support Analyst
Mississippi Staffing, Olive Branch, Mississippi, United States, 38654
Desktop Support Analyst
We are looking for a skilled Desktop Support Analyst to join our team in Olive Branch, Mississippi. In this Contract-to-Permanent position, you will play a key role in providing top-notch IT support while ensuring a seamless computing experience for end-users. This role requires a proactive individual with a strong technical foundation, excellent communication skills, and a passion for delivering exceptional service. Responsibilities: Deliver exceptional first and second-tier incident management support to resolve technical issues efficiently. Act as the escalation point for Tier 1 IT Service Desk when on-site assistance is required. Manage tasks under pressure while meeting both tactical and strategic business objectives. Perform account management tasks in Active Directory, including account creation, password resets, and group modifications. Ensure compliance with change management protocols to maintain a stable and reliable IT environment. Provide technical support for Apple iOS, Windows 7 & 10, and Microsoft Server 2008/2012. Deploy and image PCs while maintaining hardware and software standards. Collaborate with teams to create and update knowledge base articles for internal use. Travel occasionally to other locations to provide on-site support as needed. Maintain strong relationships with local vendors for network, telecommunications, and audiovisual services. Requirements: Strong written and verbal communication skills with a customer-focused mindset. Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Minimum of three years of experience in IT support or a related field. Proficiency in Active Directory, Windows 7, Windows Server 2008, and Mac OS. Familiarity with IT service management tools and processes. Demonstrated passion for customer service and continuous improvement. Microsoft certifications are preferred but not mandatory. Project management experience is a plus.
We are looking for a skilled Desktop Support Analyst to join our team in Olive Branch, Mississippi. In this Contract-to-Permanent position, you will play a key role in providing top-notch IT support while ensuring a seamless computing experience for end-users. This role requires a proactive individual with a strong technical foundation, excellent communication skills, and a passion for delivering exceptional service. Responsibilities: Deliver exceptional first and second-tier incident management support to resolve technical issues efficiently. Act as the escalation point for Tier 1 IT Service Desk when on-site assistance is required. Manage tasks under pressure while meeting both tactical and strategic business objectives. Perform account management tasks in Active Directory, including account creation, password resets, and group modifications. Ensure compliance with change management protocols to maintain a stable and reliable IT environment. Provide technical support for Apple iOS, Windows 7 & 10, and Microsoft Server 2008/2012. Deploy and image PCs while maintaining hardware and software standards. Collaborate with teams to create and update knowledge base articles for internal use. Travel occasionally to other locations to provide on-site support as needed. Maintain strong relationships with local vendors for network, telecommunications, and audiovisual services. Requirements: Strong written and verbal communication skills with a customer-focused mindset. Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Minimum of three years of experience in IT support or a related field. Proficiency in Active Directory, Windows 7, Windows Server 2008, and Mac OS. Familiarity with IT service management tools and processes. Demonstrated passion for customer service and continuous improvement. Microsoft certifications are preferred but not mandatory. Project management experience is a plus.