Legion Technologies
Employer Industry:
Workforce Management Software
Why consider this job opportunity
Competitive compensation and benefits packages for all employees
Opportunity for career advancement and growth within a mission-driven organization
Fully remote position with flexibility in work location
Collaborative, fast-paced, and entrepreneurial work culture
Chance to contribute to a mission that aims to improve hourly work conditions and employee experience
What to Expect (Job Responsibilities)
Diagnose and troubleshoot software issues for enterprise customers, ensuring end-to-end resolution
Communicate with customers via Zendesk and Zoom to understand and address reported issues
Manage ticket severity and ensure compliance with service level agreements (SLAs)
Document troubleshooting steps and escalate issues to engineering with detailed information
Create knowledge base articles to facilitate customer self-service and improve support efficiency
What is Required (Qualifications)
Previous experience in a technical support role for Software/SaaS solutions
Strong technical focus with proven analytical and problem-solving skills
Excellent English language communication skills
Proven customer management skills, especially in escalated situations
Ability to document best practices and procedures in an IT knowledge base
How to Stand Out (Preferred Qualifications)
Understanding of API authentication methods (OAuth, API keys, tokens)
Experience with SQL and writing simple to moderate queries
Familiarity with REST APIs and troubleshooting related issues
Experience using Zendesk, Confluence, and Jira for ticketing and knowledge management
Experience with Workato and Automation Pro II certification or higher
#WorkforceManagement #TechnicalSupport #RemoteJobs #CareerGrowth #CustomerExperience
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Workforce Management Software
Why consider this job opportunity
Competitive compensation and benefits packages for all employees
Opportunity for career advancement and growth within a mission-driven organization
Fully remote position with flexibility in work location
Collaborative, fast-paced, and entrepreneurial work culture
Chance to contribute to a mission that aims to improve hourly work conditions and employee experience
What to Expect (Job Responsibilities)
Diagnose and troubleshoot software issues for enterprise customers, ensuring end-to-end resolution
Communicate with customers via Zendesk and Zoom to understand and address reported issues
Manage ticket severity and ensure compliance with service level agreements (SLAs)
Document troubleshooting steps and escalate issues to engineering with detailed information
Create knowledge base articles to facilitate customer self-service and improve support efficiency
What is Required (Qualifications)
Previous experience in a technical support role for Software/SaaS solutions
Strong technical focus with proven analytical and problem-solving skills
Excellent English language communication skills
Proven customer management skills, especially in escalated situations
Ability to document best practices and procedures in an IT knowledge base
How to Stand Out (Preferred Qualifications)
Understanding of API authentication methods (OAuth, API keys, tokens)
Experience with SQL and writing simple to moderate queries
Familiarity with REST APIs and troubleshooting related issues
Experience using Zendesk, Confluence, and Jira for ticketing and knowledge management
Experience with Workato and Automation Pro II certification or higher
#WorkforceManagement #TechnicalSupport #RemoteJobs #CareerGrowth #CustomerExperience
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr