Hilton Charlotte University Place
Guest Services Agent
Hilton Charlotte University Place, Charlotte, North Carolina, United States, 28245
Overview
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Guest Services Agent
role at
Hilton Charlotte University Place . We are looking for Guest Services Agents/Front Desk Associates to make clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms, informing them about the hotels facilities, ensuring stellar customer service, and providing memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like reservations and check-in/check-out processes, wed like to meet you. Our ideal candidate will have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotels image by answering guests requests and making sure our visitors are satisfied. We are currently looking to fill (2) full-time and (2) part-time openings with either AM or PM availability, with ideal candidates being able to work both. Candidates must be able to work varied shifts to include weekends and holidays as business demands dictate. Compensation:
$17 per hour Responsibilities
Greet guests as they arrive and assist with check-ins to assigned rooms Inform guests about the hotels facilities and amenities Provide stellar customer service and memorable hospitality experiences Resolve guest issues in a timely and accurate manner Support the hotels image by responding to guest requests and ensuring satisfaction Qualifications
Experience in hospitality or familiarity with hotel procedures (reservations, check-in/check-out) Strong communication skills Ability to resolve issues promptly and accurately Willingness to work varied shifts, including weekends and holidays High level of guest-focused service Employment details
Openings: 2 full-time and 2 part-time positions Shifts: AM or PM availability; ability to work both preferred Location: Charlotte, NC
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Join to apply for the
Guest Services Agent
role at
Hilton Charlotte University Place . We are looking for Guest Services Agents/Front Desk Associates to make clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms, informing them about the hotels facilities, ensuring stellar customer service, and providing memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like reservations and check-in/check-out processes, wed like to meet you. Our ideal candidate will have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotels image by answering guests requests and making sure our visitors are satisfied. We are currently looking to fill (2) full-time and (2) part-time openings with either AM or PM availability, with ideal candidates being able to work both. Candidates must be able to work varied shifts to include weekends and holidays as business demands dictate. Compensation:
$17 per hour Responsibilities
Greet guests as they arrive and assist with check-ins to assigned rooms Inform guests about the hotels facilities and amenities Provide stellar customer service and memorable hospitality experiences Resolve guest issues in a timely and accurate manner Support the hotels image by responding to guest requests and ensuring satisfaction Qualifications
Experience in hospitality or familiarity with hotel procedures (reservations, check-in/check-out) Strong communication skills Ability to resolve issues promptly and accurately Willingness to work varied shifts, including weekends and holidays High level of guest-focused service Employment details
Openings: 2 full-time and 2 part-time positions Shifts: AM or PM availability; ability to work both preferred Location: Charlotte, NC
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