Woodhouse
Spa Concierge
Maximize your earnings and secure your future at Woodhouse! We have IMMEDIATE OPPORTUNITIES to join our team Spa Concierges earn $17-$22 per hour PLUS a GENEROUS, WORLD-CLASS BENEFITS package. Join Woodhouse Spa, included on Forbes Travel Guide Most Stylish Finds in #FortWorthTexas! Consistently voted Best of Plano Magazine. Woodhouse Spa is the leader in affordable luxury. Woodhouse Spa DFW strives to create a unique spa experience for each of our guests and only achieves this with talented people who have passion for what they do! Woodhouse Spa promises to exceed our guests' expectations, making each visit a truly unforgettable experience. We are seeking passion-filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. The Spa Concierge represents WOODHOUSE to our guests, as the first and last impression, ensuring every interaction, from reservation to checkout reflects a 5-STAR spa experience. Responsibilities: Answer all calls before the third ring. Utilize knowledge of treatments to tailor the guest experience. Inquire and listen for ways to 'surprise and delight' our guests, noting all details in the appointment notes and providing specific actions for their visit. Review the next day's schedule to ensure that all guests appointments are confirmed, special occasions are notated and planned, intake forms are sent, and appointment book is maximized and accurate. Ensure the Relaxation Louge, Changing Lounge and common spaces are always clean, clutter-free, and well-prepared providing a calm, peaceful environment ready for our guests. Anticipate and prepare for each guest's arrival by reviewing key notes on each reservation and profile. Warmly welcome each guest and provide world-class hospitality. Ensure each guest had a wonderful experience. Perform the check-out process smoothly and accurately. Close the sale of recommended products through excellent product knowledge. Promote all offers including gift cards and series. Efficiently rebook the guest for future appointments. Show appreciation for our guests at every opportunity. Ideal candidates: Are passionate about the Hospitality and Spa industries and provide elevated experiences for our guests. Are committed to the Woodhouse experience to ensure our guests have a phenomenal and consistent 5-star experience. Have a proven track record in guiding guests with product selections to support spa retail sales goals. Are knowledgeable about our services and can guide guests in selecting services that will meet their needs. Are computer savvy to ensure our guests are scheduled efficiently and effectively. Work closely with our Spa Professionals to support their efforts to service our guests. Are detail-oriented Demonstrate leadership abilities Handle difficult situations with a calm demeanor Are highly effective at multitasking and have excellent customer service skills Understand that serving and helping others leads to personal satisfaction Are flexible and are available to work evenings and weekends Assists coordinator with other duties as needed Preference for 5 years hospitality or retail experience and experience with appointment scheduling systems. Working conditions: Standing for up to 6 hours at a time Walking across spa multiple times during shift and potentially up and down stairs Lifting up to 30lbs Bending, reaching, stooping Repetitive motion Reasoning, problem solving, hearing, speaking Fast/steady paced environment, multiple priorities Frequent customer interactions Ability to adapt to changes Woodhouse Spa is an Equal Opportunity Employer and a drug-free workplace. Compensation: $17.00 - $22.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Maximize your earnings and secure your future at Woodhouse! We have IMMEDIATE OPPORTUNITIES to join our team Spa Concierges earn $17-$22 per hour PLUS a GENEROUS, WORLD-CLASS BENEFITS package. Join Woodhouse Spa, included on Forbes Travel Guide Most Stylish Finds in #FortWorthTexas! Consistently voted Best of Plano Magazine. Woodhouse Spa is the leader in affordable luxury. Woodhouse Spa DFW strives to create a unique spa experience for each of our guests and only achieves this with talented people who have passion for what they do! Woodhouse Spa promises to exceed our guests' expectations, making each visit a truly unforgettable experience. We are seeking passion-filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. The Spa Concierge represents WOODHOUSE to our guests, as the first and last impression, ensuring every interaction, from reservation to checkout reflects a 5-STAR spa experience. Responsibilities: Answer all calls before the third ring. Utilize knowledge of treatments to tailor the guest experience. Inquire and listen for ways to 'surprise and delight' our guests, noting all details in the appointment notes and providing specific actions for their visit. Review the next day's schedule to ensure that all guests appointments are confirmed, special occasions are notated and planned, intake forms are sent, and appointment book is maximized and accurate. Ensure the Relaxation Louge, Changing Lounge and common spaces are always clean, clutter-free, and well-prepared providing a calm, peaceful environment ready for our guests. Anticipate and prepare for each guest's arrival by reviewing key notes on each reservation and profile. Warmly welcome each guest and provide world-class hospitality. Ensure each guest had a wonderful experience. Perform the check-out process smoothly and accurately. Close the sale of recommended products through excellent product knowledge. Promote all offers including gift cards and series. Efficiently rebook the guest for future appointments. Show appreciation for our guests at every opportunity. Ideal candidates: Are passionate about the Hospitality and Spa industries and provide elevated experiences for our guests. Are committed to the Woodhouse experience to ensure our guests have a phenomenal and consistent 5-star experience. Have a proven track record in guiding guests with product selections to support spa retail sales goals. Are knowledgeable about our services and can guide guests in selecting services that will meet their needs. Are computer savvy to ensure our guests are scheduled efficiently and effectively. Work closely with our Spa Professionals to support their efforts to service our guests. Are detail-oriented Demonstrate leadership abilities Handle difficult situations with a calm demeanor Are highly effective at multitasking and have excellent customer service skills Understand that serving and helping others leads to personal satisfaction Are flexible and are available to work evenings and weekends Assists coordinator with other duties as needed Preference for 5 years hospitality or retail experience and experience with appointment scheduling systems. Working conditions: Standing for up to 6 hours at a time Walking across spa multiple times during shift and potentially up and down stairs Lifting up to 30lbs Bending, reaching, stooping Repetitive motion Reasoning, problem solving, hearing, speaking Fast/steady paced environment, multiple priorities Frequent customer interactions Ability to adapt to changes Woodhouse Spa is an Equal Opportunity Employer and a drug-free workplace. Compensation: $17.00 - $22.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.