Joe Johnson Equipment
WHO WE ARE:
As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.
JJE is a proud subsidiary of Federal Signal Corporation.
_____________________________________________________________________________________
Parts & Service Coordinator
LOCATION: Albany, New York
EMPLOYMENT TYPE:
1 Vacancy
Full-time, Permanent
TOTAL REWARDS OVERVIEW:
Anticipated Salary Range: $45,000.00-$60,000.00
Quarterly profit-sharing bonus opportunity
Annual salary increase opportunity
Comprehensive health and welfare benefits
Paid Vacation and Paid Personal Days
401(k) Matching Program
SUMMARY:
The Parts and Service Coordinator is responsible for coordinating parts orders, scheduling service appointments, maintaining inventory, writing work orders, and ensuring seamless communication between customers, technicians, and vendors. This position reports into the Branch Manager.
ABOUT YOU:
Ability to work within a fast-paced environment
Ability to organize, multitask and plan work efficiently
Positive and collaborative attitude
Good verbal and written communication, with strong customer service skills
POSITION REQUIREMENTS/QUALIFICATIONS:
Education/Certification:
High School Diploma, GED or equivalent
Valid driver’s license with a clean driver’s abstract
Must be able to pass a pre-employment background check
Experience:
3+ years’ experience in a Parts Technician or Service Writer role within a Heavy Equipment Dealership environment
Experience preparing quotes and opening/ closing work orders
Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
POSITION RESPONSIBILITIES:
Manage customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates on Service and Parts
Open and close work orders in alignment with internal procedure timelines
Prepare and present quotes
Edit and update all work orders to ensure 100% capture of all billable items
Assist in shipping and receiving of parts orders
Complete inventory and cycle counts as needed
Update work orders with appropriate part information
Create purchase orders for external customers
Provide additional support to Parts and Service departments as required
Resolve and/or escalate customer concerns and maintain positive customer relations
Completed additional tasks as assigned
WHY WORK AT JJE?
Talented, dedicated and passionate team to work with
Exceptional best-in-class products and service offerings for our customers
Charitable Giving Program
Educational Scholarship Program
Tuition Reimbursement
Employee & Family Assistance Program (EAP)
Our Core People Values
Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition
____________________________________________________________________________________
If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.
______________________________________________________________________________
#USALPJ
As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.
JJE is a proud subsidiary of Federal Signal Corporation.
_____________________________________________________________________________________
Parts & Service Coordinator
LOCATION: Albany, New York
EMPLOYMENT TYPE:
1 Vacancy
Full-time, Permanent
TOTAL REWARDS OVERVIEW:
Anticipated Salary Range: $45,000.00-$60,000.00
Quarterly profit-sharing bonus opportunity
Annual salary increase opportunity
Comprehensive health and welfare benefits
Paid Vacation and Paid Personal Days
401(k) Matching Program
SUMMARY:
The Parts and Service Coordinator is responsible for coordinating parts orders, scheduling service appointments, maintaining inventory, writing work orders, and ensuring seamless communication between customers, technicians, and vendors. This position reports into the Branch Manager.
ABOUT YOU:
Ability to work within a fast-paced environment
Ability to organize, multitask and plan work efficiently
Positive and collaborative attitude
Good verbal and written communication, with strong customer service skills
POSITION REQUIREMENTS/QUALIFICATIONS:
Education/Certification:
High School Diploma, GED or equivalent
Valid driver’s license with a clean driver’s abstract
Must be able to pass a pre-employment background check
Experience:
3+ years’ experience in a Parts Technician or Service Writer role within a Heavy Equipment Dealership environment
Experience preparing quotes and opening/ closing work orders
Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
POSITION RESPONSIBILITIES:
Manage customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates on Service and Parts
Open and close work orders in alignment with internal procedure timelines
Prepare and present quotes
Edit and update all work orders to ensure 100% capture of all billable items
Assist in shipping and receiving of parts orders
Complete inventory and cycle counts as needed
Update work orders with appropriate part information
Create purchase orders for external customers
Provide additional support to Parts and Service departments as required
Resolve and/or escalate customer concerns and maintain positive customer relations
Completed additional tasks as assigned
WHY WORK AT JJE?
Talented, dedicated and passionate team to work with
Exceptional best-in-class products and service offerings for our customers
Charitable Giving Program
Educational Scholarship Program
Tuition Reimbursement
Employee & Family Assistance Program (EAP)
Our Core People Values
Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition
____________________________________________________________________________________
If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.
______________________________________________________________________________
#USALPJ