CAI
Customer Service Rep - Bilingual
Req number:
R6337
Employment type:
Full time
Worksite flexibility:
Onsite
Who we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary We are looking for a motivated Customer Service Rep ready to take us to the next level! If you have strong customer service skills, speak Spanish and are looking for your next career move, apply now. Job Description We are seeking a motivated and empathetic
Bilingual Customer Service Representative
to join our team. This role involves providing top-notch customer support to customers by responding to inquiries, addressing account issues, and delivering solutions with a customer-first approach. This role will be a
full time
contract and fully
onsite .
What You'll Do Serve as the first point of contact for customers, addressing inquiries and providing product and account information
Assist customers with account inquiries, funding, and general account maintenance
Process customer transactions accurately using designated applications
Maintain up-to-date knowledge of programs, policies, and technologies to assist customers effectively
Communicate in a warm, empathetic, and professional manner
Adhere to confidentiality and data protection requirements
Handle conflict resolution and provide solutions to customer concerns
Navigate multiple systems and research solutions to address customer needs
Perform other duties as assigned
What You'll Need Required: Proven experience in customer service
Bilingual proficiency in Spanish and English
Strong verbal and written communication skills
Ability to simplify complex information for customer understanding
Problem-solving skills and a proactive approach to resolving issues
Ability to maintain composure in a fast-paced environment
Strong organizational and time management skills
Proficiency in navigating multiple applications and tools
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
The pay for this position is $22.04 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education.
Benefi
t
package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
#LI-KW1
Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to
application.accommodations@cai.io
or (888) 824 – 8111.
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
Who we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary We are looking for a motivated Customer Service Rep ready to take us to the next level! If you have strong customer service skills, speak Spanish and are looking for your next career move, apply now. Job Description We are seeking a motivated and empathetic
Bilingual Customer Service Representative
to join our team. This role involves providing top-notch customer support to customers by responding to inquiries, addressing account issues, and delivering solutions with a customer-first approach. This role will be a
full time
contract and fully
onsite .
What You'll Do Serve as the first point of contact for customers, addressing inquiries and providing product and account information
Assist customers with account inquiries, funding, and general account maintenance
Process customer transactions accurately using designated applications
Maintain up-to-date knowledge of programs, policies, and technologies to assist customers effectively
Communicate in a warm, empathetic, and professional manner
Adhere to confidentiality and data protection requirements
Handle conflict resolution and provide solutions to customer concerns
Navigate multiple systems and research solutions to address customer needs
Perform other duties as assigned
What You'll Need Required: Proven experience in customer service
Bilingual proficiency in Spanish and English
Strong verbal and written communication skills
Ability to simplify complex information for customer understanding
Problem-solving skills and a proactive approach to resolving issues
Ability to maintain composure in a fast-paced environment
Strong organizational and time management skills
Proficiency in navigating multiple applications and tools
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
The pay for this position is $22.04 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education.
Benefi
t
package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
#LI-KW1
Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to
application.accommodations@cai.io
or (888) 824 – 8111.
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.