Holiday Inn Express George
About Holiday Inn Express – George, WA
Located just off I-90 near the world-renowned Gorge Amphitheatre, Holiday Inn Express – George is the premier hospitality destination in Central Washington for concertgoers, leisure travelers, and business guests. Our property features modern accommodations, complimentary hot breakfast, a fitness center, and convenient access to local wineries, outdoor recreation, and the Columbia River. As part of the IHG Hotels & Resorts family, we are dedicated to delivering exceptional guest experiences while upholding the highest standards of service and hospitality.
Description We are seeking an energetic and service-oriented
Front Desk Agent
to join our team. In this role, you will be the first point of contact for our guests, ensuring a welcoming arrival, efficient check-in/out process, and professional support throughout their stay. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced hospitality environment.
Benefits:
Sick Pay
Hotel Discounts
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Qualifications
Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experience with hotel reservations software, like HotelKey, Opera, etc
Customer service experience
Excellent communication and organizational skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Description We are seeking an energetic and service-oriented
Front Desk Agent
to join our team. In this role, you will be the first point of contact for our guests, ensuring a welcoming arrival, efficient check-in/out process, and professional support throughout their stay. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced hospitality environment.
Benefits:
Sick Pay
Hotel Discounts
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Qualifications
Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experience with hotel reservations software, like HotelKey, Opera, etc
Customer service experience
Excellent communication and organizational skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.