eTRANSERVICES Corp
Base pay range
$100,000.00/yr - $106,000.00/yr Duties and Responsibilities
The Program Manager shall serve as the Contractors primary point of contact for the Contracting Officers Representative (COR) and Government senior-level managers. The Program Manager will be responsible for the overall management, administration, and performance of the IT Service Desk program supporting 24 hours a day, 7 days per week operations. Specific duties include: Provide on-site leadership at the Governments central TSD office in the DC Metropolitan Area. Serve as the senior Contractor representative and interface with the COR and designated Government officials. Manage a large-scale IT Service Desk workforce (minimum 50 staff) operating continuously (24/7/365). Oversee service delivery across geographically dispersed Government facilities, ensuring compliance with performance standards. Direct staffing, scheduling, training, and operational planning to maintain uninterrupted IT Service Desk operations. Ensure program performance metrics are met and reported regularly to the Government. Identify risks and implement mitigation strategies to ensure mission continuity. Maintain compliance with all contractual and Government requirements. Requirements
Minimum five years experience managing a large-scale, continuous IT service desk. Bachelors degree in IT, Business, or a related field (Masters preferred). PMP, ITIL, or HDI certifications preferred. Strong leadership, communication, and problem-solving skills Seniority level
Mid-Senior level Employment type
Full-time Job function
Project Management and Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr
$100,000.00/yr - $106,000.00/yr Duties and Responsibilities
The Program Manager shall serve as the Contractors primary point of contact for the Contracting Officers Representative (COR) and Government senior-level managers. The Program Manager will be responsible for the overall management, administration, and performance of the IT Service Desk program supporting 24 hours a day, 7 days per week operations. Specific duties include: Provide on-site leadership at the Governments central TSD office in the DC Metropolitan Area. Serve as the senior Contractor representative and interface with the COR and designated Government officials. Manage a large-scale IT Service Desk workforce (minimum 50 staff) operating continuously (24/7/365). Oversee service delivery across geographically dispersed Government facilities, ensuring compliance with performance standards. Direct staffing, scheduling, training, and operational planning to maintain uninterrupted IT Service Desk operations. Ensure program performance metrics are met and reported regularly to the Government. Identify risks and implement mitigation strategies to ensure mission continuity. Maintain compliance with all contractual and Government requirements. Requirements
Minimum five years experience managing a large-scale, continuous IT service desk. Bachelors degree in IT, Business, or a related field (Masters preferred). PMP, ITIL, or HDI certifications preferred. Strong leadership, communication, and problem-solving skills Seniority level
Mid-Senior level Employment type
Full-time Job function
Project Management and Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr