Highmark Health Program Manager
Job Summary: This job is responsible for the definition, planning, and delivery of complex programs that require cross-functional collaboration and management of interdependencies between a group of projects and/or related activities within the constraint of scope, quality, time, and budget. Includes the management of a group of internal exempt and/or matrixed employees and contractors that serve on the program(s) to deliver solutions for the business.
Essential Responsibilities:
- Works with business and technical organizations to drive out program strategy and approach. Organizes, plans, and maintains Program roadmap consisting of cross-functional activities/projects.
- Work with business and technical organizations to assemble project teams. Lead Project Managers and Program team in the development and maintenance of comprehensive plans for a defined program.
- Work with Executive Sponsor and Business Owner of a Program, and other management as required, to achieve the Program objectives. Acquire understanding of the business objectives for an assigned area.
- Monitor, evaluate and report on Program status inclusive of scope, schedule, budget, and alignment to Program and strategic goals. Direct corrective action as needed to maintain the viability of the Program.
- Develop and maintain positive customer relationships. Deliver presentations of project status to effectively communicate throughout the project lifecycle.
- Adhere to Highmark project management methods, project lifecycle methodologies, and audit requirements. Support and contribute to the improvement of project management methods and practices.
- Other duties as assigned or requested.
Education:
- Minimum: High School Diploma/GED
- Preferred: Bachelor's degree
Experience:
- Minimum: 1 - 3 years experience in a project manager role and/or in a project leadership role
- Preferred: Health Care Insurance industry business and operational knowledge. Experience with an industry standard software development lifecycle.
Licenses/Certifications:
- Required: None
- Preferred: PMP certification or equivalent training
Skills:
- Experience with customer relationship management
- Presentation skills
- Negotiation skills
- Experience with conflict resolution
- Experience with Risk Mitigation Planning
- Team Building Skills
- Strong interpersonal skills
- Very good verbal and written communication skills
- Solid organizational and planning skills
- Solid leadership skills
Physical, Mental Demands and Working Conditions:
- Position Type: Office-based Teaches / trains others regularly
- Occasionally Travel regularly from the office to various work sites or from site-to-site
- Rarely Works primarily out-of-the office selling products/services (sales employees)
- Never Physical work site required
- Lifting: up to 10 pounds Constantly
- Lifting: 10 to 25 pounds Occasionally
- Lifting: 25 to 50 pounds Occasionally
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
Pay Range Minimum: $57,700.00
Pay Range Maximum: $107,800.00