Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors in creating exceptional glasses-shopping experiences. (Similar roles may be called Assistant Store Manager at other brands.) As a Sales Manager, you'll engage with customers, participate in process improvement, and contribute to special projects, directly impacting our company's success while learning from our talented leaders. Ready to shape and drive Warby Parker Retail? Read on!
What you'll do:
- Communicate Warby Parker's values and brand philosophy to customers
- Troubleshoot our point-of-sale system
- Oversee store inventory management
- Develop processes to enhance customer service and shopping experience
- Manage daily zoning schedules
- Open and close the store
- Lead shift meetings and roundtables
- Manage a team of 8–10 members, demonstrating excellent service
- Conduct biannual performance reviews with leadership
- Assist with onboarding and training new hires
- Cultivate an inclusive, respectful, and service-minded work culture
Who you are:
- Retail experience with 1+ year in management
- Exceptional interpersonal skills
- Management experience in sales or operations at a customer-focused retailer
- Self-starter with entrepreneurial spirit
- Eager to learn new skills
- Positive, empathetic team player
- Driven to perform and help teammates succeed
- Bring positive energy, even during long hours
- Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
Benefits for full-time employees:
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Paid time off and holidays
- Retirement plan with company match
- Parental leave (including non-birthing parents)
- Short-term disability
- Employee Assistance Program (EAP)
- Optical Education Reimbursement
- And more—just ask!
Note: The posted hourly range is estimated at posting time and may vary based on experience, skills, location, and other factors. The role is also eligible for a cash bonus. Details will be discussed during the application process.
Pay Range: $22.75 USD - $26.50 USD
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About Us:
Warby Parker was founded to inspire and impact the world through vision, purpose, and style. We aim to do more and make a greater impact by reimagining how a business can scale while doing good. Since 2010, we've pioneered ideas, designed products, and developed technologies to help people see better. We offer designer-quality glasses, contacts, eye exams, and vision tests, accessible online, in stores, or at home, making vision care simple and affordable. For every pair sold, we distribute a pair to someone in need through our Buy a Pair, Give a Pair program.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management, Customer Service, and Healthcare
Industries
- Retail Apparel and Fashion