Sanborn's Air Conditioning & Heating
HVAC - Home Service Appointment Setter
Sanborn's Air Conditioning & Heating, Redlands, California, us, 92375
HVAC/Home Service Appointment Setter - Be the Voice of Comfort & Trust
Company: Sanborn's Air Conditioning and Heating Location: Redlands, CA (On-Site) Compensation: $20 - $25/hour + Performance Bonuses Schedule: Full-Time | Monday - Friday Employment Type: Full-Time
Are You Ready to Be the First Voice of Comfort for Homeowners in Need?
Since the late 1940s, Sanborn's Air Conditioning and Heating has been a fixture in the Inland Empire community. As a family-owned business with roots extending back to the 1800s, we've been the trusted guardian of home comfort across Redlands, Banning, and San Bernardino for generations. We don't just schedule appointments-we build trust from the first hello, protect families' comfort 24/7, and create lasting relationships that span generations.
We're seeking an HVAC/Home Service Appointment Setter who believes that every call is an opportunity to make someone's day better. If you're tired of meaningless phone work and ready to build a career where your voice makes a real difference, this is your opportunity.
What You'll Be Doing:
Being the Voice of Comfort - Answer calls from homeowners in their moment of need with warmth, professionalism, and genuine care Orchestrating Solutions - Expertly schedule service appointments that fit both customer needs and technician routes for maximum efficiency Building Trust Through Excellence - Turn every interaction into a 5-star experience that reinforces why families choose us Protecting Home Comfort - Identify urgent situations and ensure families get the help they need when they need it most Creating Seamless Experiences - Coordinate between customers, technicians, and office teams to deliver flawless service Growing Your Impact - Master our systems, develop your skills, and become an indispensable part of our customer experience
Why Sanborn's Air Conditioning and Heating?
Competitive Compensation - $20 - $25/hour based on experience, plus performance bonuses that reward excellence Work-Life Balance - Monday-Friday schedule means your weekends and evenings are yours Career Growth Path - Clear advancement opportunities into dispatch, customer service management, or operations Comprehensive Benefits - Medical coverage, paid holidays, paid vacation time, and a team that truly cares Industry Leadership - Join a Daikin Dealer committed to a 5-Star Satisfaction Guarantee on every job Community Impact - Work for a company that gives back through AYSO soccer, youth baseball, and local schools Family Legacy - Join owners Geoff and Missy Sanborn's team, where 37+ years of industry excellence meets genuine family values Who You Are:
A natural communicator who makes people feel heard, valued, and confident in their choice A multitasking master who thrives in fast-paced environments while maintaining accuracy A problem solver who finds creative ways to fit urgent appointments into busy schedules An empathetic professional who understands that behind every call is a family counting on us A team player who celebrates collective wins and supports colleagues without hesitation A growth-minded individual seeking meaningful work that directly impacts people's lives
What You Need to Succeed:
2+ years of customer service experience (appointment setting or call center preferred) Proven ability to handle multi-line phone systems with grace under pressure Excellence in scheduling and time management - you see patterns others miss Proficiency in Microsoft Office and ability to quickly learn new software systems Outstanding verbal communication skills with a warm, professional phone presence Detail-oriented approach that ensures nothing falls through the cracks HVAC or home service industry experience is a plus but not required - we'll train the right person Are You Ready to Be the Hero Behind Every Service Call?
This isn't just another phone job. It's an opportunity to:
Be the calm voice that reassures families their comfort is in good hands Build a stable career in an essential industry that serves the community Join a team where your contributions are valued and your growth is supported
Create a work life that gives you both purpose and balance
At Sanborn's, we're not just scheduling appointments-we're continuing a 75+ year legacy of delivering peace of mind.
If you're ready to transform how homeowners experience HVAC service, build a career you'll be proud of, and prove that exceptional customer service starts with the first hello, apply today.
"On time, clean and always able to fix issues on the first visit - that's the standard you'll help us maintain with every call."
Sanborn's Air Conditioning and Heating is an equal opportunity employer committed to building a diverse team of professionals who share our values of integrity, excellence, and service. We are proud members of the Redlands Chamber of Commerce, League of California Homeowners, and Refrigeration Service Engineers Society.
Company: Sanborn's Air Conditioning and Heating Location: Redlands, CA (On-Site) Compensation: $20 - $25/hour + Performance Bonuses Schedule: Full-Time | Monday - Friday Employment Type: Full-Time
Are You Ready to Be the First Voice of Comfort for Homeowners in Need?
Since the late 1940s, Sanborn's Air Conditioning and Heating has been a fixture in the Inland Empire community. As a family-owned business with roots extending back to the 1800s, we've been the trusted guardian of home comfort across Redlands, Banning, and San Bernardino for generations. We don't just schedule appointments-we build trust from the first hello, protect families' comfort 24/7, and create lasting relationships that span generations.
We're seeking an HVAC/Home Service Appointment Setter who believes that every call is an opportunity to make someone's day better. If you're tired of meaningless phone work and ready to build a career where your voice makes a real difference, this is your opportunity.
What You'll Be Doing:
Being the Voice of Comfort - Answer calls from homeowners in their moment of need with warmth, professionalism, and genuine care Orchestrating Solutions - Expertly schedule service appointments that fit both customer needs and technician routes for maximum efficiency Building Trust Through Excellence - Turn every interaction into a 5-star experience that reinforces why families choose us Protecting Home Comfort - Identify urgent situations and ensure families get the help they need when they need it most Creating Seamless Experiences - Coordinate between customers, technicians, and office teams to deliver flawless service Growing Your Impact - Master our systems, develop your skills, and become an indispensable part of our customer experience
Why Sanborn's Air Conditioning and Heating?
Competitive Compensation - $20 - $25/hour based on experience, plus performance bonuses that reward excellence Work-Life Balance - Monday-Friday schedule means your weekends and evenings are yours Career Growth Path - Clear advancement opportunities into dispatch, customer service management, or operations Comprehensive Benefits - Medical coverage, paid holidays, paid vacation time, and a team that truly cares Industry Leadership - Join a Daikin Dealer committed to a 5-Star Satisfaction Guarantee on every job Community Impact - Work for a company that gives back through AYSO soccer, youth baseball, and local schools Family Legacy - Join owners Geoff and Missy Sanborn's team, where 37+ years of industry excellence meets genuine family values Who You Are:
A natural communicator who makes people feel heard, valued, and confident in their choice A multitasking master who thrives in fast-paced environments while maintaining accuracy A problem solver who finds creative ways to fit urgent appointments into busy schedules An empathetic professional who understands that behind every call is a family counting on us A team player who celebrates collective wins and supports colleagues without hesitation A growth-minded individual seeking meaningful work that directly impacts people's lives
What You Need to Succeed:
2+ years of customer service experience (appointment setting or call center preferred) Proven ability to handle multi-line phone systems with grace under pressure Excellence in scheduling and time management - you see patterns others miss Proficiency in Microsoft Office and ability to quickly learn new software systems Outstanding verbal communication skills with a warm, professional phone presence Detail-oriented approach that ensures nothing falls through the cracks HVAC or home service industry experience is a plus but not required - we'll train the right person Are You Ready to Be the Hero Behind Every Service Call?
This isn't just another phone job. It's an opportunity to:
Be the calm voice that reassures families their comfort is in good hands Build a stable career in an essential industry that serves the community Join a team where your contributions are valued and your growth is supported
Create a work life that gives you both purpose and balance
At Sanborn's, we're not just scheduling appointments-we're continuing a 75+ year legacy of delivering peace of mind.
If you're ready to transform how homeowners experience HVAC service, build a career you'll be proud of, and prove that exceptional customer service starts with the first hello, apply today.
"On time, clean and always able to fix issues on the first visit - that's the standard you'll help us maintain with every call."
Sanborn's Air Conditioning and Heating is an equal opportunity employer committed to building a diverse team of professionals who share our values of integrity, excellence, and service. We are proud members of the Redlands Chamber of Commerce, League of California Homeowners, and Refrigeration Service Engineers Society.