Business Data Analyst - Pharmacy Operations Job at giftHEALTH Inc in Columbus

Description:

We are seeking a Business Data Analyst to join our team, focused on driving operational excellence through actionable insights across pharmacy operations and supply chain. This role is essential in supporting internal business partners, designing reporting solutions, and strengthening a data-driven culture throughout our best-in-class digital pharmacy.

As a member of the Business Intelligence, Data Analytics, and Data Science team, this position will collaborate with Pharmacy, Call Center, and Supply Chain leaders to deliver scalable analytics, automate reporting, and surface insights that improve efficiency, compliance, and patient experience. The role reports to the Executive Director of Data Strategy and requires a strong mix of business acumen and technical expertise.

Requirements:

Internal Analytics & Reporting

• Design and implement self-service reporting views for Pharmacy and Supply Chain operations.
• Build and maintain dashboards to monitor operational KPIs, SLA/MSA performance, and service quality measures.
• Develop and implement metrics for measuring performance, operational efficiency, service level management and customer experience
• Automate reporting workflows and create real-time alerts for quality and compliance events.
• Partner with department heads to identify and track success metrics, real-time performance monitoring and service level management
• Integrate with product development and business intelligence initiatives.

Training & Enablement

• Lead training programs for business users on self-service & analytics tools
• Build and maintain a data dictionary and measurement definitions
• Develope documentation and user guides for internal reporting and dashboards
• Mentor business partners in data analysis best practices
• Build and maintain a knowledge base for common data requests and analyses

Process Optimization:

• Actively lead and participate in change control and process optimization, work with business partners on reporting and analytics to SOPs
• Identify opportunities for process improvement through data analysis and drive data driven decisions
• Actively partner and collaborate with various internal business partners to solve complex problems, provide key insights on day-to-day operations, provide insight for future planning, growth
• Ensure data accuracy, governance, and system reliability across pharmacy and supply chain systems
• Develop and maintain business and data quality monitoring processes

Required Qualifications:

• 5+ years of experience in pharmacy operations and business data analytics
• Proven track record of implementing self-service analytics solutions
• Strong project management and process improvement skills
• Deep knowledge of pharmacy operational models, integrated with call center and supply chain.

Strong understanding of compliance and regulatory requirements (HIPAA, FDA 21 CFR, Board of Pharmacy, QMS, SOC 2) and ability to create alerts and monitoring.

Technical Skills:

• Advanced analytics and reporting skills
• Advanced skills in SQL and Python
• Business intelligence tools (Looker, Domo, Metabase, Tableau)
• Deep understanding of data modeling and architecture
• Familiarity with Pharmacy data structures and terminology
• Experience with pharmacy and supply chain platforms: Pharmacy Management Systems, prescription queues, logistics/shipping systems, multi-state compliance
• Ability to manage and maintain a roadmap, familiar with iterative and agile methodologies
• Advanced knowledge of AI, Prompt Engineering, Analytics, Batch, Streaming, webhooks

Soft Skills:

• Self-starter with the ability to prioritize multiple initiatives.
• Strong curiosity and analytical thinking, with a passion for uncovering insights
• Collaborative mindset with the ability to partner across teams
• Excellent communication skills (written, verbal, and data storytelling)
• Proven ability to train, mentor, and raise data literacy across an organization
• Adaptable, with a problem-solving mindset and “can-do” attitude

Impact & Deliverables:

• Establish standardized reporting frameworks for operational metric
• Enable growth and scalability through operational excellence and efficiency
• Provide insights to drive data driven decision making
• Reduce manual reporting effort through automation
• Increase adoption of self-service analytics tools
• Improve data literacy across the organization
• Create scalable solutions for performance tracking
  

Call Center and Pharmacy Industry Knowledge:

• Deep understanding of pharmacy operations and workflows with integration to call center and supply chain
• Digital Pharmacy Landscape: core business model prescription lifecycle management. digital checkout, automation, order, fill, refill, large and small volume products, cold chain and service delivery
• Prescription Lifecycle: Creation, e-prescription, claims, payment, dispensing, delivery and other interventions like physician counseling, patient counseling, Authorization, Refills and adherence.
• Customer Journey/Service Levels: next day delivery metrics, customer satisfaction excellence and transactional service level agreements
• Routing and Planning: Nationwide logistics and shipping to meet service level agreements, multiple queues and packaging needs, integration into supply chain and fulfillment
• Escalation, Knowledge Base, AEPC, KPI-driven escalation rules, content management, consent
• Technology: Pharmacy Management Systems, Call Center and Supply Chain integration, Portals, Prescription Queues, Multi State Rules, Packaging requirements
• Knowledge of compliance requirements: Privacy, HIPAA, FDA 21 CFR 210, 211, 11, Board of Pharmacy, QMS, CAPA, SOC 2, OSHA, State Board, etc
• Experience with managing metrics, measures and KPIs used in Pharmacy and Supply Chain
• Experience with digital automation and pharmacy operations
  

Education:

• Bachelor’s degree in Business Analytics, Data Analytics, Information Systems, Health Informatics/Pharmacy Informatics, Pharmacy Operations/Business Administration or related field
• Relevant certifications in analytics or CPHR-Data, HIPAA compliance a Plus

Work Environment:

• Collaborative team setting
• Onsite Position in Columbus, OH
• Mix of strategic and hands-on work
• Opportunity to influence operations of a best-in-class Digital Pharmacy
• Focus on continuous improvement and innovation

Our Offer To Ensure You Choose Gifthealth

• Competitive salary and comprehensive benefits package (healthcare, dental, vision).
• Retirement savings plan (401k) with company match.
• Generous paid time off.
• Continuous professional development opportunities in a supportive and innovative work environment.
• A chance to be at the forefront of transforming pharmacy and directly impacting patient care.
• Gifthealth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in transforming healthcare and building the teams that make it happen. Apply today!