ClearanceJobs
IT Support Specialist
Our client is a leading provider of IT solutions and services, dedicated to delivering exceptional support and innovative technology solutions to their customers. They are seeking a skilled IT Support Specialist to join their team and provide top-tier technical support in a dynamic and fast-paced environment. Location: Local to Washington DC Pay Rate: $25 - $28 an hour This is a contract-to-hire opportunity. Applicants must be willing and able to work on a W2 basis and convert to FTE following contract duration. For our W2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Responsibilities: Provide Tier 2 deskside end-user support, including imaging, deployment, and asset management. Troubleshoot complex and advanced end-user issues with hardware and software. Perform Install, Move, Add, Change (IMAC) procedures and lifecycle refresh activities. Update the status of queued service requests in the IT service management system. Collaborate with engineers from multiple teams to troubleshoot and resolve issues. Customize desktop images or create new images from scratch. Set up and support conference room and Video Teleconferencing (VTC) systems. Experience Requirements: Proficiency in deploying customer hardware and software. Experience in customization and creation of desktop images. Strong problem resolution skills for IT support to end users. Expertise in troubleshooting Microsoft Windows. Ability to install and configure new machines in a Windows environment. Experience with Office 365, VPN, Active Directory, and Thin Client. Familiarity with remote tool support. Experience with HDI Desktop Tech. Excellent communication, teamwork, and problem-solving skills. Strong customer service orientation. Good organization and scheduling abilities. Ability to multitask effectively. Education Requirements: A degree is required; however, a High School Diploma may be substituted with 6 additional years of related experience. HDI Technical Support Professional certification required within six (6) months of employment. Certifications such as A+, Net+, Secure+, and ITIL V4 are desirable but not required.
Our client is a leading provider of IT solutions and services, dedicated to delivering exceptional support and innovative technology solutions to their customers. They are seeking a skilled IT Support Specialist to join their team and provide top-tier technical support in a dynamic and fast-paced environment. Location: Local to Washington DC Pay Rate: $25 - $28 an hour This is a contract-to-hire opportunity. Applicants must be willing and able to work on a W2 basis and convert to FTE following contract duration. For our W2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Responsibilities: Provide Tier 2 deskside end-user support, including imaging, deployment, and asset management. Troubleshoot complex and advanced end-user issues with hardware and software. Perform Install, Move, Add, Change (IMAC) procedures and lifecycle refresh activities. Update the status of queued service requests in the IT service management system. Collaborate with engineers from multiple teams to troubleshoot and resolve issues. Customize desktop images or create new images from scratch. Set up and support conference room and Video Teleconferencing (VTC) systems. Experience Requirements: Proficiency in deploying customer hardware and software. Experience in customization and creation of desktop images. Strong problem resolution skills for IT support to end users. Expertise in troubleshooting Microsoft Windows. Ability to install and configure new machines in a Windows environment. Experience with Office 365, VPN, Active Directory, and Thin Client. Familiarity with remote tool support. Experience with HDI Desktop Tech. Excellent communication, teamwork, and problem-solving skills. Strong customer service orientation. Good organization and scheduling abilities. Ability to multitask effectively. Education Requirements: A degree is required; however, a High School Diploma may be substituted with 6 additional years of related experience. HDI Technical Support Professional certification required within six (6) months of employment. Certifications such as A+, Net+, Secure+, and ITIL V4 are desirable but not required.