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Sulekha.com New Media Pvt Ltd

SCRUM Master

Sulekha.com New Media Pvt Ltd, New York, New York, us, 10261

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Scrum Master - VR Jobs in New York, NY at Top Level Consultancy

JOB DESCRIPTION: 5+ years of experience as a Scrum Master, preferably in Salesforce environments Hands-on experience in managing Salesforce implementations across Service Cloud Experience working in multi-vendor and distributed team environments Familiarity with agile tools (e.g., Rally) Excellent Written and Communication skills. Excellent knowledge of Scrum and Agile frameworks (Scrum, SAFe, Kanban) Strong conflict resolution, facilitation, and communication skills Salesforce ecosystem understanding (data models, releases, sandboxes, DevOps is a plus) Knowledge of change management, deployment processes, and governance in Salesforce programs Project Management experience is a plus

Responsibilities

Serve as Scrum Master for one or more Salesforce teams across Service Cloud modules Facilitate all agile ceremonies (Daily Stand-ups, Sprint Planning, Sprint Review, Retrospectives) Maintain sprint velocity, manage burndown charts, and track team KPIs Collaborate with multiple vendor teams, internal stakeholders, and Product Owners to manage dependencies and priorities Proactively identify and remove impediments to delivery, ensuring smooth sprint execution Ensure the team adheres to Agile/Scrum principles and values Support Product Owner in backlog grooming and user story refinement Act as a servant leader and agile coach to the team and stakeholders Foster transparency, continuous improvement, and effective collaboration across cross-functional and cross-organizational teams Communicate progress, blockers, and dependencies to leadership and project management office (PMO) Align sprints and releases with enterprise Salesforce program goals, timelines, and quality standards

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