Inspyr LLC
IT Service Desk Tier 1 Technical Support
Inspyr LLC, Westmont, Illinois, United States, 60559
Employer Industry:
Technology Solutions Why consider this job opportunity: Competitive pay ranging from $25 to $28 per hour Comprehensive medical benefits and a retirement plan Opportunity for career advancement and growth within the organization Remote work flexibility Focus on obsessive customer service and teamwork What to Expect (Job Responsibilities): Provide remote user support services utilizing TeamViewer and the Ivanti ticketing system Perform basic to intermediate-level troubleshooting, including password resets and hardware issues Log, route, categorize, and escalate Incidents/Service Requests as necessary Ensure effective communication regarding the status and resolution of incidents Collaborate with team members and vendor support to resolve technical issues What is Required (Qualifications): Minimum of 3 years of helpdesk experience in troubleshooting Technical knowledge of Windows desktop and laptop hardware in a business environment At least 1 year of Active Directory support experience CompTIA A+ certification required Strong problem-solving and effective communication skills How to Stand Out (Preferred Qualifications): Microsoft certifications 1+ year experience with Ivanti EPM 1+ year of Exchange and/or Office 365 support experience
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Technology Solutions Why consider this job opportunity: Competitive pay ranging from $25 to $28 per hour Comprehensive medical benefits and a retirement plan Opportunity for career advancement and growth within the organization Remote work flexibility Focus on obsessive customer service and teamwork What to Expect (Job Responsibilities): Provide remote user support services utilizing TeamViewer and the Ivanti ticketing system Perform basic to intermediate-level troubleshooting, including password resets and hardware issues Log, route, categorize, and escalate Incidents/Service Requests as necessary Ensure effective communication regarding the status and resolution of incidents Collaborate with team members and vendor support to resolve technical issues What is Required (Qualifications): Minimum of 3 years of helpdesk experience in troubleshooting Technical knowledge of Windows desktop and laptop hardware in a business environment At least 1 year of Active Directory support experience CompTIA A+ certification required Strong problem-solving and effective communication skills How to Stand Out (Preferred Qualifications): Microsoft certifications 1+ year experience with Ivanti EPM 1+ year of Exchange and/or Office 365 support experience
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