Foundation Partners Group
Lead Mortuary Transfer Care Specialist
Foundation Partners Group, Kingman, Arizona, United States, 86401
Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.
Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.
We currently have an opening for a Lead Transfer Care Specialist at Mohave Memorial Funeral and Crematory in Kingman, AZ. The Lead Transfer Care Specialist's primary responsibility is to initiate the transfer of a decedent safely and properly from the place of death to the Decedent Care Center and from the Decedent Care Center to the place of memorial/service.
Overview & Responsibilities:
Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
Partners with transfer care supervisor, transfer care manager, and care center manager to ensure smooth implementation of any new company initiative and procedures
Assists peers and supervisors in ensuring all open tasks are completed promptly
Participates in weekly updates with supervisor to share and exchange resources and to ensure goals are being met
Learns to operate new office technologies as they are developed and implemented
Manages deliverables, organizes and coordinates workflow, manages multiple tasks, deadlines, and projects
Maintains customer service standards as implemented for appropriate brands
Carries out other projects and duties as assigned, i.e., car washing, building and equipment repair, laundry, building boxes, and cremation containers
Completes all company assigned learning assignments, including compliance management, i.e., OSHA, workplace harassment prevention
Partners with peers to ensure administrative components are completed accurately and timely
Supports coordination of and participates in assigned staff meetings
Oversees and ensures fleet is always shown ready and assists with maintaining overall cleanliness, proper fueling, track of mileage, scheduled maintenance, and stocking of supplies
Assists Team Members with tasks as needed, including filling in for hearse drivers as needed
Maintains the more astonishing logs, inventory tracking, vehicle mileage, and scheduled maintenance logs
Oversees staffing to meet business needs, onboarding and training of all new hires, scheduling, coaching, and development, and openly communicate to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
Greets and interacts with customers, handling inquiries and directing them according to specific needs, answers phones, fields questions, and uses phone etiquette as outlined by the company
Ensures proper paperwork is completed timely and in accordance with relevant laws and regulations
Holds oneself accountable for utilizing system and technology provided by the company
Preforms initial and subsequent transfers of decedents from the place of death to the care center, and from the care center to the place of memorial and service
Adheres to all regulations and procedures with the transfer of the decedent, i.e., tag and process decedent appropriately, including logging of personal effects
Maintains a professional appearance, including dressing brand appropriately
Requirements & Qualifications:
Must be 21 years or older
Availability to work nights, weekends, and on-call shifts with no regular hours as needed
Strong communication skills and high levels of compassion and integrity
Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
Professional appearance and dress
Maintains composure in challenging situations with compassion and kindness
Ability to lift more than 100lbs safely
Valid state-issued driver’s license with a clear driving record
Team Member Benefits Include:
Entry-level and experienced professionals; students, and veterans – we offer complete career paths regardless of your career and life stage
Unique ShareLife® technology lets you create one-of-a-kind life celebrations for the families you serve
Competitive salaries and performance incentives
Team member referral program
Medical, dental, prescription, and vision insurance
Vacation, sick, and holiday pay
401k with company match
Company-paid life insurance, long-term disability, and short-term disabilit y
Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.
We currently have an opening for a Lead Transfer Care Specialist at Mohave Memorial Funeral and Crematory in Kingman, AZ. The Lead Transfer Care Specialist's primary responsibility is to initiate the transfer of a decedent safely and properly from the place of death to the Decedent Care Center and from the Decedent Care Center to the place of memorial/service.
Overview & Responsibilities:
Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
Partners with transfer care supervisor, transfer care manager, and care center manager to ensure smooth implementation of any new company initiative and procedures
Assists peers and supervisors in ensuring all open tasks are completed promptly
Participates in weekly updates with supervisor to share and exchange resources and to ensure goals are being met
Learns to operate new office technologies as they are developed and implemented
Manages deliverables, organizes and coordinates workflow, manages multiple tasks, deadlines, and projects
Maintains customer service standards as implemented for appropriate brands
Carries out other projects and duties as assigned, i.e., car washing, building and equipment repair, laundry, building boxes, and cremation containers
Completes all company assigned learning assignments, including compliance management, i.e., OSHA, workplace harassment prevention
Partners with peers to ensure administrative components are completed accurately and timely
Supports coordination of and participates in assigned staff meetings
Oversees and ensures fleet is always shown ready and assists with maintaining overall cleanliness, proper fueling, track of mileage, scheduled maintenance, and stocking of supplies
Assists Team Members with tasks as needed, including filling in for hearse drivers as needed
Maintains the more astonishing logs, inventory tracking, vehicle mileage, and scheduled maintenance logs
Oversees staffing to meet business needs, onboarding and training of all new hires, scheduling, coaching, and development, and openly communicate to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
Greets and interacts with customers, handling inquiries and directing them according to specific needs, answers phones, fields questions, and uses phone etiquette as outlined by the company
Ensures proper paperwork is completed timely and in accordance with relevant laws and regulations
Holds oneself accountable for utilizing system and technology provided by the company
Preforms initial and subsequent transfers of decedents from the place of death to the care center, and from the care center to the place of memorial and service
Adheres to all regulations and procedures with the transfer of the decedent, i.e., tag and process decedent appropriately, including logging of personal effects
Maintains a professional appearance, including dressing brand appropriately
Requirements & Qualifications:
Must be 21 years or older
Availability to work nights, weekends, and on-call shifts with no regular hours as needed
Strong communication skills and high levels of compassion and integrity
Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
Professional appearance and dress
Maintains composure in challenging situations with compassion and kindness
Ability to lift more than 100lbs safely
Valid state-issued driver’s license with a clear driving record
Team Member Benefits Include:
Entry-level and experienced professionals; students, and veterans – we offer complete career paths regardless of your career and life stage
Unique ShareLife® technology lets you create one-of-a-kind life celebrations for the families you serve
Competitive salaries and performance incentives
Team member referral program
Medical, dental, prescription, and vision insurance
Vacation, sick, and holiday pay
401k with company match
Company-paid life insurance, long-term disability, and short-term disabilit y