Ferguson
Overview
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Pump Application Specialist
role at
Ferguson .
We are seeking a Pump Application Specialist focused on pumps and fluid handling. The successful candidate will provide daily technical sales and engineering expertise to our inside and outside sales team, as well as our customers. This includes reviewing customer applications and engineering specifications, creating technical quotations and proposals, providing training, and supporting the documentation needs of our validated customers. The role reports directly to local leadership at the assigned branch, but will have significant direction from the reliability sales managers and interaction with our pump repair facility.
Responsibilities
Specification and application review for all sales/proposals/bids/RFQs
Utilize manufacturers tools (electronic programs and paper) to size and select required pump for individual applications.
Subject Matter Expert (SME) for all pumps – Centrifugal and Positive Displacement
Provide end users and our technical outside sales team pre-sale guidance, post-sale trouble shooting, and pump selection for each unique application.
Work with branch operations to create appropriate stock levels to support our sales
Generate project submittals to include quotation and all supporting documentation
Generate proposed pump modification to support unique constraints
Interact and develop relationships with key vendors to support sales
Work with all associates and form relationships to establish trust throughout the district to support our pump lines. Be a team player
Technical Support: Provide technical support for products in the field, offering guidance to improve installations and troubleshoot problematic installations/operations. This may include evaluating failed equipment, reviewing and responding to specifications/drawings, communicating with the factories on detailed problems, issuing or responding to complaints on a customer’s behalf, making field visits, etc.
Training: Assist in providing product training to customers and sales engineers. This to include both theoretical (classroom presentations) as well as hands on product reviews.
Collaborate with cross-functional teams: sales, engineering, customer service, purchasing, production, shipping and accounting for seamless customer order management.
Prepare submittal and other related project documentation for customer review and approval prior to releasing quotation or accepting PO.
Qualifications
2-5 years minimum in role responsible for sizing and selecting pumps and complete packages
2-5 years related product and market experience.
Knowledge of all pump types
Proficient in Windows applications and Microsoft Office programs such as MS Word, Excel, Outlook, PowerPoint and MS Teams
Preferred experience with CAD or similar program for creating drawings
Documented pump training (preferable from a factory)
Ability to work independently and effectively, providing responsive and detailed communication
Strong attention to detail & high mechanical aptitude and aptitude for learning quickly
A high level of integrity when problem solving
Ability to organize and prioritize work
Strong ability in decision making
Proven ability to resolve problems independently and take appropriate action in a timely manner
Pay Range: $3,420.00 - $8,571.20 per month. This role is Bonus or Incentive Plan eligible. The starting wage may be higher in certain locations based on local or state wage requirements.
Ferguson complies with all wage regulations and equal employment opportunity laws. Ferguson Enterprises, LLC is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
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Pump Application Specialist
role at
Ferguson .
We are seeking a Pump Application Specialist focused on pumps and fluid handling. The successful candidate will provide daily technical sales and engineering expertise to our inside and outside sales team, as well as our customers. This includes reviewing customer applications and engineering specifications, creating technical quotations and proposals, providing training, and supporting the documentation needs of our validated customers. The role reports directly to local leadership at the assigned branch, but will have significant direction from the reliability sales managers and interaction with our pump repair facility.
Responsibilities
Specification and application review for all sales/proposals/bids/RFQs
Utilize manufacturers tools (electronic programs and paper) to size and select required pump for individual applications.
Subject Matter Expert (SME) for all pumps – Centrifugal and Positive Displacement
Provide end users and our technical outside sales team pre-sale guidance, post-sale trouble shooting, and pump selection for each unique application.
Work with branch operations to create appropriate stock levels to support our sales
Generate project submittals to include quotation and all supporting documentation
Generate proposed pump modification to support unique constraints
Interact and develop relationships with key vendors to support sales
Work with all associates and form relationships to establish trust throughout the district to support our pump lines. Be a team player
Technical Support: Provide technical support for products in the field, offering guidance to improve installations and troubleshoot problematic installations/operations. This may include evaluating failed equipment, reviewing and responding to specifications/drawings, communicating with the factories on detailed problems, issuing or responding to complaints on a customer’s behalf, making field visits, etc.
Training: Assist in providing product training to customers and sales engineers. This to include both theoretical (classroom presentations) as well as hands on product reviews.
Collaborate with cross-functional teams: sales, engineering, customer service, purchasing, production, shipping and accounting for seamless customer order management.
Prepare submittal and other related project documentation for customer review and approval prior to releasing quotation or accepting PO.
Qualifications
2-5 years minimum in role responsible for sizing and selecting pumps and complete packages
2-5 years related product and market experience.
Knowledge of all pump types
Proficient in Windows applications and Microsoft Office programs such as MS Word, Excel, Outlook, PowerPoint and MS Teams
Preferred experience with CAD or similar program for creating drawings
Documented pump training (preferable from a factory)
Ability to work independently and effectively, providing responsive and detailed communication
Strong attention to detail & high mechanical aptitude and aptitude for learning quickly
A high level of integrity when problem solving
Ability to organize and prioritize work
Strong ability in decision making
Proven ability to resolve problems independently and take appropriate action in a timely manner
Pay Range: $3,420.00 - $8,571.20 per month. This role is Bonus or Incentive Plan eligible. The starting wage may be higher in certain locations based on local or state wage requirements.
Ferguson complies with all wage regulations and equal employment opportunity laws. Ferguson Enterprises, LLC is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
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