ACL Digital
Overview
Senior Technical Recruiter @Alten Calsoft Labs - An Alten Group Company | Team Leadership, Vendor & Client Relations Position:
Business Systems Analyst / Product Owner Contact Center Location:
Austin, TX (Onsite 5 days a week) Duration:
12+ Months Contract Pay Rate:
$60 - $70/hour Job Description
Gather and define requirements / solutions for Contact Center solutions. Interact with stakeholders to facilitate collaboration between business and technical teams. Perform in-depth analysis to identify high-level business and functional requirements. Create and maintain documentation to support development and QA processes. Collaborate with stakeholders and customers to define product vision, strategy, features, and prioritization. Document business process flows, activity diagrams, and create wireframes, mockups, and prototypes. Develop detailed technical specifications aligned with functional/operational requirements. Partner with operations and technology teams for solution design and issue resolution. Lead QA/UAT efforts including writing test cases and performing end-to-end testing. Work with developers/system engineers to manage sprints and perform Release Management tasks. Define and monitor KPIs & success criteria to drive continuous improvement. Provide point-of-contact support for technical issues, troubleshooting, and escalations. Required Qualifications
Bachelors degree in Management / IT. 6+ years of experience as a Business Systems Analyst / Product Owner or similar role. 6+ years of experience in the Contact Center domain with technologies like
Genesys Cloud (CX 3.0 a must), Qualtrics, NICE, CRM Integrations . Strong expertise in
JIRA, Agile methodology, Confluence, SQL, and Excel . Hands-on experience with SaaS platform implementation or administration. Proven experience in high-performing organizations with release cycles. Strong communication, collaboration, and stakeholder management skills. Please let me know a good time to discuss this role further or share any profiles youd like us to prioritize. Regards, Shanu Sharma Sr Executive US TAG | Recruitment ALTEN Calsoft Labs C :
+1 517 515 7879 Job Function
Information Technology Industry
IT Services and IT Consulting Austin, TX #J-18808-Ljbffr
Senior Technical Recruiter @Alten Calsoft Labs - An Alten Group Company | Team Leadership, Vendor & Client Relations Position:
Business Systems Analyst / Product Owner Contact Center Location:
Austin, TX (Onsite 5 days a week) Duration:
12+ Months Contract Pay Rate:
$60 - $70/hour Job Description
Gather and define requirements / solutions for Contact Center solutions. Interact with stakeholders to facilitate collaboration between business and technical teams. Perform in-depth analysis to identify high-level business and functional requirements. Create and maintain documentation to support development and QA processes. Collaborate with stakeholders and customers to define product vision, strategy, features, and prioritization. Document business process flows, activity diagrams, and create wireframes, mockups, and prototypes. Develop detailed technical specifications aligned with functional/operational requirements. Partner with operations and technology teams for solution design and issue resolution. Lead QA/UAT efforts including writing test cases and performing end-to-end testing. Work with developers/system engineers to manage sprints and perform Release Management tasks. Define and monitor KPIs & success criteria to drive continuous improvement. Provide point-of-contact support for technical issues, troubleshooting, and escalations. Required Qualifications
Bachelors degree in Management / IT. 6+ years of experience as a Business Systems Analyst / Product Owner or similar role. 6+ years of experience in the Contact Center domain with technologies like
Genesys Cloud (CX 3.0 a must), Qualtrics, NICE, CRM Integrations . Strong expertise in
JIRA, Agile methodology, Confluence, SQL, and Excel . Hands-on experience with SaaS platform implementation or administration. Proven experience in high-performing organizations with release cycles. Strong communication, collaboration, and stakeholder management skills. Please let me know a good time to discuss this role further or share any profiles youd like us to prioritize. Regards, Shanu Sharma Sr Executive US TAG | Recruitment ALTEN Calsoft Labs C :
+1 517 515 7879 Job Function
Information Technology Industry
IT Services and IT Consulting Austin, TX #J-18808-Ljbffr