V-Soft Consulting Group
Helpdesk 3rd Shift Lead
V-Soft Consulting Group, Raleigh, North Carolina, United States, 27601
6 days ago Be among the first 25 applicants
Primary Location: Raleigh, North Carolina
V-Soft Consulting is currently hiring for a
Helpdesk 3rd Shift Lead
for our premier client in
Raleigh, North Carolina . Education And Experience Bachelors degree in Information Technology, Health Informatics, or related field, or equivalent combination of education and experience. Minimum of 3 years supporting Epic and healthcare applications: 3 years. Proficiency with ServiceNow: 3 years. Experience supervising or mentoring helpdesk teams in a healthcare setting: 3 years. Highly Desired Strong understanding of clinical workflows and healthcare operations. What Youll Do Job Responsibilities: Lead support staff during assigned shifts, offering guidance, coaching, and performance oversight. Develop and maintain technical documentation, workflows, and knowledge base content. Provide expert-level support for Epic applications, including issue triage, resolution, and coordination with application analysts and vendors. Serve as the highest escalation point for complex Epic-related incidents, service requests, and troubleshooting. Monitor and prioritize ServiceNow ticket queues to ensure service level agreements (SLAs) are met. Coordinate with clinical informatics, application teams, and infrastructure services to address cross-functional issues. Oversee helpdesk operations during shift, including workload distribution, shift reporting, and escalation handling. Assist in planning and supporting Epic go-lives, system upgrades, and Technical Dress Rehearsals (TDRs). Train and mentor helpdesk team members, ensuring adherence to support standards and customer service best practices. Report critical incidents, risks, and patterns to leadership for further review and resolution. Interested? Qualified candidates should send their resumes to
skhatun@vsoftconsulting.com V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425. #INDSP Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at V-Soft Consulting Group, Inc. by 2x Get notified about new Help Desk Lead jobs in
Raleigh, NC . Raleigh, NC $72,000.00-$76,810.00 20 hours ago Windows System Administrator (Senior-Level)
Raleigh, NC $63,240.00-$109,194.06 2 days ago Part-Time Keyholder / Sales Lead - LOFT - Crabtree
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Helpdesk 3rd Shift Lead
for our premier client in
Raleigh, North Carolina . Education And Experience Bachelors degree in Information Technology, Health Informatics, or related field, or equivalent combination of education and experience. Minimum of 3 years supporting Epic and healthcare applications: 3 years. Proficiency with ServiceNow: 3 years. Experience supervising or mentoring helpdesk teams in a healthcare setting: 3 years. Highly Desired Strong understanding of clinical workflows and healthcare operations. What Youll Do Job Responsibilities: Lead support staff during assigned shifts, offering guidance, coaching, and performance oversight. Develop and maintain technical documentation, workflows, and knowledge base content. Provide expert-level support for Epic applications, including issue triage, resolution, and coordination with application analysts and vendors. Serve as the highest escalation point for complex Epic-related incidents, service requests, and troubleshooting. Monitor and prioritize ServiceNow ticket queues to ensure service level agreements (SLAs) are met. Coordinate with clinical informatics, application teams, and infrastructure services to address cross-functional issues. Oversee helpdesk operations during shift, including workload distribution, shift reporting, and escalation handling. Assist in planning and supporting Epic go-lives, system upgrades, and Technical Dress Rehearsals (TDRs). Train and mentor helpdesk team members, ensuring adherence to support standards and customer service best practices. Report critical incidents, risks, and patterns to leadership for further review and resolution. Interested? Qualified candidates should send their resumes to
skhatun@vsoftconsulting.com V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425. #INDSP Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at V-Soft Consulting Group, Inc. by 2x Get notified about new Help Desk Lead jobs in
Raleigh, NC . Raleigh, NC $72,000.00-$76,810.00 20 hours ago Windows System Administrator (Senior-Level)
Raleigh, NC $63,240.00-$109,194.06 2 days ago Part-Time Keyholder / Sales Lead - LOFT - Crabtree
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr