Cazenovia Recovery
Social Care Network Case Manager(Full Time/Monday-Friday Days)
Cazenovia Recovery, Buffalo, New York, United States, 14266
Description
This position is responsible for the day-to-day operations of Caz Recovery’s service provision through the WNY Integrated Care Collaborative (WNYICC), which is WNY’s regional Social Care Network (SCN). This position is responsible for all aspects of screening, navigation, care management, and housing services related to the SCN service contract.
Funding for this position is contingent upon NYS’s Health Equity Reform 1115 Waiver and is expected to expire in spring 2027. Please note, once this position expires, individual has the opportunity to apply for another position in Housing/elsewhere if available which may be a lower paying position.
Responsibilities
Provides empathetic and culturally competent screening for social determinants of health to potential program participants telephonically, virtually, and/or in-person
Processes screenings and referrals daily including calls with potential program participants, completes documentation and insurance/eligibility verifications
Receives, prioritizes, monitors, and triages screenings and referrals that may require connections across external community-based organizations
Manages incoming referrals received and ensures successful and timely connections are made between applicants and appropriate community-based organizations
Documents progress and actions taken with each referral and every interaction in the WNY Integrated Care IT platform, as required
Conducts in-home assessments with community members when necessary
Maintains effective communication with potential program participants and/or referring organizations to ensure acceptance and resolution of referrals
Assists program participants in searching for, obtaining housing, and accessing relevant services and benefits including furnishing and initial pantry stocking
Assists program participants with coordinating the “moving in” process
Facilitates relationships between program participants and landlords/property managers, advocating for program participants when necessary
Establishes working relationships with landlords/property managers and maintains a roster of available housing units
Works in collaboration with program participants to create individual service plans to support participants’ growth, empowerment, and self-sufficiency
Informs appropriate staff of any concerns or changes in program participants’ demeanor that may signify exacerbated mental health or other concerns that require intervention.
Visits program participants’ homes at least once monthly to inspect the unit and ensure participants’ safety and security in the home
Assists program participants in securing linkages to social supports that lead to successful community integration
Assists program participants in achieving financial independence by obtaining income, creating and following budgets, and participating in educational or vocational programs
Responds to and manages crisis or emergency situations that may arise
Accurately completes case notes in a timely manner
Manages program participant’s housing chart and ensures all necessary regulatory documentation is current
Attends WNY Integrated Care Screening/Navigation and Housing workgroup meetings
Works within WNY Integrated Care social care technology and transportation platforms
Participates in weekly staff meetings and case conferences
Carries out duties essential to the above stated responsibilities as assigned
Attends trainings as assigned to increase knowledge of homelessness and substance use
Participates in community wide meetings to build a network of other support service workers and to increase knowledge of local resources
Is mindful of and integrates Trauma-Informed Care and its five principles in all duties and interactions with fellow staff, program participants, and external partners
Practices Housing First and Harm Reduction in all duties and interactions with program participants
Regular attendance at work location
Maintains compliance with all required rules and regulations including Federal Confidentiality (42 CFR, Part 2), HIPAA, Medicaid and/or HUD, and any others.
Other duties may be assigned
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
Requirements
Master’s degree in human services or related field OR
Bachelor’s degree in human services or related field and a minimum of 6 months’ human services experience OR
Associate’s degree in human services or related field and a minimum of one-year human services experience
In addition, the qualifications above, a valid New York State driver’s license is required and a reliable automobile
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Funding for this position is contingent upon NYS’s Health Equity Reform 1115 Waiver and is expected to expire in spring 2027. Please note, once this position expires, individual has the opportunity to apply for another position in Housing/elsewhere if available which may be a lower paying position.
Responsibilities
Provides empathetic and culturally competent screening for social determinants of health to potential program participants telephonically, virtually, and/or in-person
Processes screenings and referrals daily including calls with potential program participants, completes documentation and insurance/eligibility verifications
Receives, prioritizes, monitors, and triages screenings and referrals that may require connections across external community-based organizations
Manages incoming referrals received and ensures successful and timely connections are made between applicants and appropriate community-based organizations
Documents progress and actions taken with each referral and every interaction in the WNY Integrated Care IT platform, as required
Conducts in-home assessments with community members when necessary
Maintains effective communication with potential program participants and/or referring organizations to ensure acceptance and resolution of referrals
Assists program participants in searching for, obtaining housing, and accessing relevant services and benefits including furnishing and initial pantry stocking
Assists program participants with coordinating the “moving in” process
Facilitates relationships between program participants and landlords/property managers, advocating for program participants when necessary
Establishes working relationships with landlords/property managers and maintains a roster of available housing units
Works in collaboration with program participants to create individual service plans to support participants’ growth, empowerment, and self-sufficiency
Informs appropriate staff of any concerns or changes in program participants’ demeanor that may signify exacerbated mental health or other concerns that require intervention.
Visits program participants’ homes at least once monthly to inspect the unit and ensure participants’ safety and security in the home
Assists program participants in securing linkages to social supports that lead to successful community integration
Assists program participants in achieving financial independence by obtaining income, creating and following budgets, and participating in educational or vocational programs
Responds to and manages crisis or emergency situations that may arise
Accurately completes case notes in a timely manner
Manages program participant’s housing chart and ensures all necessary regulatory documentation is current
Attends WNY Integrated Care Screening/Navigation and Housing workgroup meetings
Works within WNY Integrated Care social care technology and transportation platforms
Participates in weekly staff meetings and case conferences
Carries out duties essential to the above stated responsibilities as assigned
Attends trainings as assigned to increase knowledge of homelessness and substance use
Participates in community wide meetings to build a network of other support service workers and to increase knowledge of local resources
Is mindful of and integrates Trauma-Informed Care and its five principles in all duties and interactions with fellow staff, program participants, and external partners
Practices Housing First and Harm Reduction in all duties and interactions with program participants
Regular attendance at work location
Maintains compliance with all required rules and regulations including Federal Confidentiality (42 CFR, Part 2), HIPAA, Medicaid and/or HUD, and any others.
Other duties may be assigned
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
Requirements
Master’s degree in human services or related field OR
Bachelor’s degree in human services or related field and a minimum of 6 months’ human services experience OR
Associate’s degree in human services or related field and a minimum of one-year human services experience
In addition, the qualifications above, a valid New York State driver’s license is required and a reliable automobile
#J-18808-Ljbffr