GavinHeath
Service Desk Analyst
GavinHeath is partnering with a client in Broomfield, CO looking to add a Service Desk Analyst to their team. The role is acontract, hybrid position. The Service Desk Analyst is a member of the Global IT Service Desk Team that supports all employees and contractors in corporate, retail stores, and distribution centers.
This role is the first point of contact for users needing assistance. The analyst will respond to incidents and requests reported by users, delivering the highest level of customer service.
Must possess strong interpersonal attributes, a collaborative mindset, good judgment, clear communication skills, and the desire to help others.
Responsibilities:
Provide superior Customer Service and IT Support
Field tickets, support calls, chats, and emails from users inquiring about software, hardware, connectivity, or similar issues.
Follow all established support procedures and participate in the creation of new procedures for the team and end users.
Provide accurate, timely, and creative solutions to end-users
Escalate more complex problems to higher level support staff.
Troubleshoot and provide support of retail and operations systems
Personal traits:
Highly motivated self-starter with a "Sense of Urgency”
Prioritize and execute multiple initiatives in a collaborative and fast-paced environment
Maintain high level of confidentiality
Customer Service skills:
Empathy for the customer
Problem-solving
Clear communication
IT Basics Knowledge:
PC hardware, software, and peripherals
Networking technologies (VPN/VLAN/WIFI)
Active Directory
Minimum Experience
1 year of IT Support or Helpdesk experience. Strong Customer Service and relevant certifications
GavinHeath is an equal opportunity employer. GavinHeath will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation and gender identity), national origin, disability, age, creed, ancestry, genetic information, or any other status protected under applicable federal, state, or local laws.
#J-18808-Ljbffr
GavinHeath is an equal opportunity employer. GavinHeath will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation and gender identity), national origin, disability, age, creed, ancestry, genetic information, or any other status protected under applicable federal, state, or local laws.
#J-18808-Ljbffr