Birchstone Residential
Overview
The Assistant Property Manager is responsible for providing key office support and assistance to the Property Manager in the daily operations of the Property. In addition to other duties, the Assistant Property Manager collects rent and fees from residents, posts income and deposits, and represents and upholds the Birchstone brand and company values. Essential Duties
Assist the Property Manager in all aspects of property operations to ensure adherence to Birchstone standards, exceptional service, and the highest degree of resident satisfaction while upholding Birchstone values and working within budgetary guidelines. Provide exemplary customer service to all current, future, and previous residents. Create and develop meaningful and memorable experiences through personal relationship building. Assist the Property Manager in the oversight of leasing and service team. Support Leasing Specialists and ensure Fair Housing guidelines are followed; verify resident applications and assist in showing units and the Property to prospective residents. Lead rent collection efforts; post rental collections, make bank deposits and reconciliations, and oversee accounting functions for the Property. Assist the Property Manager with evictions, utility cut-offs, etc. as needed. Assist the Property Manager in overseeing the renewal process; create and deliver renewal notices, review lease renewals and addendums, etc. Review, maintain, and update resident lease files and computer records. Inspect units after move-outs; record, document, and photograph condition; walk and inspect make-ready units to ensure readiness for new residents. Handle resident concerns while delivering exceptional customer service. Ensure all applicable permits (multifamily license, pool/spa, etc.) are current at all times. Process forms, reports, and administrative information. Provide suggestions for improving overall efficiencies and processes; maintain market familiarity and suggest pricing changes. Research new resident amenities, activities, and programs that add value to the Property and drive revenue. Assist Property Manager in team member training on proper resident service and leasing techniques and best practices. Frequently walk the grounds to ensure property and units are show-ready, Birchstone standards and values are upheld, procedures are followed, and the property is operating efficiently and in compliance with applicable regulations. Assist Property Manager with the implementation and monitoring of corporate and area/region-specific initiatives. Provide support and assistance in the execution of special projects and assignments including capital improvement project management and monitoring project progress. Participate in regular meetings with Property Manager and act as a resource to Property team members. Other duties as assigned. Requirements
EDUCATION & EXPERIENCE: High School Diploma or Equivalent is required; Bachelors degree in Business, Sales, or related field preferred. Two (2) or more years of work experience in multi-family, Conventional/Market Rate, Class A and Class B communities preferred. Two (2) or more years of work experience in residential leasing and/or sales experience preferred. One (1) or more years of work experience in a lead or supervisory role preferred. Licenses & Certifications Certified Property Manager (CPM), Certified Apartment Manager (CAM) and/or Accredited Residential Manager (ARM) certifications preferred. Knowledge & Skills
Sufficient expertise in marketing, leasing, and financial management. Strong leadership, collaboration, and interpersonal skills. Ability to work independently and in a team environment. Innovative approach to problem solving. Familiarity with basic accounting and mathematical skills. Effective written and verbal communication skills. Excellent time management skills; ability to work well under pressure and meet deadlines. Ability to manage multiple projects simultaneously and prioritize tasks. Strong organizational and planning skills; attention to detail. Proficient with Microsoft Office Suite or related software; general computer skills. Proficiency with or the ability to quickly learn Entrata software and/or other property management and supplemental software solutions. Ability to work varying hours and promptly respond to emergency situations. Bilingual ability in English and Spanish preferred, but not required. Other Requirements
Valid drivers license required. Seniority level
Entry level Employment type
Full-time Job function
Sales and Management
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The Assistant Property Manager is responsible for providing key office support and assistance to the Property Manager in the daily operations of the Property. In addition to other duties, the Assistant Property Manager collects rent and fees from residents, posts income and deposits, and represents and upholds the Birchstone brand and company values. Essential Duties
Assist the Property Manager in all aspects of property operations to ensure adherence to Birchstone standards, exceptional service, and the highest degree of resident satisfaction while upholding Birchstone values and working within budgetary guidelines. Provide exemplary customer service to all current, future, and previous residents. Create and develop meaningful and memorable experiences through personal relationship building. Assist the Property Manager in the oversight of leasing and service team. Support Leasing Specialists and ensure Fair Housing guidelines are followed; verify resident applications and assist in showing units and the Property to prospective residents. Lead rent collection efforts; post rental collections, make bank deposits and reconciliations, and oversee accounting functions for the Property. Assist the Property Manager with evictions, utility cut-offs, etc. as needed. Assist the Property Manager in overseeing the renewal process; create and deliver renewal notices, review lease renewals and addendums, etc. Review, maintain, and update resident lease files and computer records. Inspect units after move-outs; record, document, and photograph condition; walk and inspect make-ready units to ensure readiness for new residents. Handle resident concerns while delivering exceptional customer service. Ensure all applicable permits (multifamily license, pool/spa, etc.) are current at all times. Process forms, reports, and administrative information. Provide suggestions for improving overall efficiencies and processes; maintain market familiarity and suggest pricing changes. Research new resident amenities, activities, and programs that add value to the Property and drive revenue. Assist Property Manager in team member training on proper resident service and leasing techniques and best practices. Frequently walk the grounds to ensure property and units are show-ready, Birchstone standards and values are upheld, procedures are followed, and the property is operating efficiently and in compliance with applicable regulations. Assist Property Manager with the implementation and monitoring of corporate and area/region-specific initiatives. Provide support and assistance in the execution of special projects and assignments including capital improvement project management and monitoring project progress. Participate in regular meetings with Property Manager and act as a resource to Property team members. Other duties as assigned. Requirements
EDUCATION & EXPERIENCE: High School Diploma or Equivalent is required; Bachelors degree in Business, Sales, or related field preferred. Two (2) or more years of work experience in multi-family, Conventional/Market Rate, Class A and Class B communities preferred. Two (2) or more years of work experience in residential leasing and/or sales experience preferred. One (1) or more years of work experience in a lead or supervisory role preferred. Licenses & Certifications Certified Property Manager (CPM), Certified Apartment Manager (CAM) and/or Accredited Residential Manager (ARM) certifications preferred. Knowledge & Skills
Sufficient expertise in marketing, leasing, and financial management. Strong leadership, collaboration, and interpersonal skills. Ability to work independently and in a team environment. Innovative approach to problem solving. Familiarity with basic accounting and mathematical skills. Effective written and verbal communication skills. Excellent time management skills; ability to work well under pressure and meet deadlines. Ability to manage multiple projects simultaneously and prioritize tasks. Strong organizational and planning skills; attention to detail. Proficient with Microsoft Office Suite or related software; general computer skills. Proficiency with or the ability to quickly learn Entrata software and/or other property management and supplemental software solutions. Ability to work varying hours and promptly respond to emergency situations. Bilingual ability in English and Spanish preferred, but not required. Other Requirements
Valid drivers license required. Seniority level
Entry level Employment type
Full-time Job function
Sales and Management
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