Confidential
We are a high-performing IT services organization that delivers white-glove desktop and infrastructure support to end users across dynamic and fast-paced environments. Our team is known for exceptional responsiveness, deep technical expertise, and a commitment to delivering an outstanding user experience.
Overview
We are seeking a Desktop Support Engineer to join our growing team. In this role, you will support end users across Microsoft, Azure, and O365 environments, handling Level 1 and Level 2 incidents. Depending on business needs, you may work dedicated to a single high-profile client or provide multi-client coverage on-site. This is a client-facing, hands-on position where youll troubleshoot issues, resolve incidents, and contribute to an exceptional support experience for both everyday users and VIP executives. What Youll Do Resolve Level 1 and Level 2 support tickets, including: Microsoft 365 services (Outlook, Teams, SharePoint) Windows 10/11 desktop issues, application crashes, and connectivity problems Remote access (VPN, Citrix, Terminal Services) and client/server connectivity VIP user incidents, file restores, and networked printer troubleshooting Network and WiFi desktop-level issues Perform basic system maintenance, patching, and version upgrades Manage Active Directory tasks: user creation/removal, password resets, and GPO application Utilize RMM and MDM tools for remote troubleshooting and endpoint management Coordinate with third-party vendors for hardware support and warranty service Document all work thoroughly in the ticketing system
Who You Are
A strong communicator who can translate technical solutions into clear language for end users Proactive, customer-focused, and responsive, with a commitment to service excellence Experienced in desktop support (3+ years) with hands-on expertise in: Microsoft 365 (Outlook, SharePoint, Teams) Windows 10/11 and Windows Server environments Active Directory, Group Policy, and user account management VPN setup and troubleshooting File system permissions, network shares, and basic backup/restoration Desktop, laptop, and basic network troubleshooting Familiar with multi-factor authentication (MFA) and email security basics
Bonus Points For
Previous experience at a Managed Services Provider (MSP) Exposure to Microsoft Azure user and access management Experience with VMware or virtual desktop infrastructure (VDI)
Why Work With Us
Meaningful client impact Deliver high-quality IT support that keeps organizations running smoothly Professional growth Access mentorship, certifications, and a path for career advancement Dynamic environment Gain experience in diverse client infrastructures, from desktops to cloud Supportive team culture Join a collaborative environment focused on excellence and continuous improvement Competitive package Receive a strong salary, benefits, and clear growth opportunities
Employment details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting
Location:
Springfield, MO Were looking to fill this role promptly. If youre excited about delivering exceptional IT support in a dynamic MSP environment, wed like to hear from you. #J-18808-Ljbffr
We are seeking a Desktop Support Engineer to join our growing team. In this role, you will support end users across Microsoft, Azure, and O365 environments, handling Level 1 and Level 2 incidents. Depending on business needs, you may work dedicated to a single high-profile client or provide multi-client coverage on-site. This is a client-facing, hands-on position where youll troubleshoot issues, resolve incidents, and contribute to an exceptional support experience for both everyday users and VIP executives. What Youll Do Resolve Level 1 and Level 2 support tickets, including: Microsoft 365 services (Outlook, Teams, SharePoint) Windows 10/11 desktop issues, application crashes, and connectivity problems Remote access (VPN, Citrix, Terminal Services) and client/server connectivity VIP user incidents, file restores, and networked printer troubleshooting Network and WiFi desktop-level issues Perform basic system maintenance, patching, and version upgrades Manage Active Directory tasks: user creation/removal, password resets, and GPO application Utilize RMM and MDM tools for remote troubleshooting and endpoint management Coordinate with third-party vendors for hardware support and warranty service Document all work thoroughly in the ticketing system
Who You Are
A strong communicator who can translate technical solutions into clear language for end users Proactive, customer-focused, and responsive, with a commitment to service excellence Experienced in desktop support (3+ years) with hands-on expertise in: Microsoft 365 (Outlook, SharePoint, Teams) Windows 10/11 and Windows Server environments Active Directory, Group Policy, and user account management VPN setup and troubleshooting File system permissions, network shares, and basic backup/restoration Desktop, laptop, and basic network troubleshooting Familiar with multi-factor authentication (MFA) and email security basics
Bonus Points For
Previous experience at a Managed Services Provider (MSP) Exposure to Microsoft Azure user and access management Experience with VMware or virtual desktop infrastructure (VDI)
Why Work With Us
Meaningful client impact Deliver high-quality IT support that keeps organizations running smoothly Professional growth Access mentorship, certifications, and a path for career advancement Dynamic environment Gain experience in diverse client infrastructures, from desktops to cloud Supportive team culture Join a collaborative environment focused on excellence and continuous improvement Competitive package Receive a strong salary, benefits, and clear growth opportunities
Employment details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting
Location:
Springfield, MO Were looking to fill this role promptly. If youre excited about delivering exceptional IT support in a dynamic MSP environment, wed like to hear from you. #J-18808-Ljbffr