Rail Transportation Manager - Rail Proposed Business

Job Details Description Skills • Exemplary leadership skills, with the ability to engage effectively at all organizational levels and foster a high-performing senior management team. • Key personal attributes: Forward-thinking, proactive, resilient, with sound judgment, innovation, and an unwavering commitment to excellence. • Proven ability to shape and influence organizational culture through strategic, sustainable approaches. • Skilled in representing Keolis as a credible and influential ambassador to regulatory bodies, clients, and senior stakeholders. • Exceptional written, verbal, and presentation skills, with the ability to communicate clearly and persuasively across diverse audiences. Knowledge and Experience • A minimum of 10 years of professional experience in railroad transportation, encompassing freight, passenger, and commuter rail operations. • At least 7 years of managerial experience, demonstrating strong leadership in a rail industry setting. • In-depth knowledge of complex railroad operations and the essential disciplines required to drive operational excellence. • Proven track record of successfully implementing change in a unionized environment, with an emphasis on collaboration and results. • Experience managing senior teams with operational and safety responsibilities within a large-scale organization. • Demonstrated ability to influence organizational culture and enhance capabilities through a systemic, structured approach. • Solid understanding and experience with Federal Railroad Administration (FRA) regulations and compliance. • Must be fully committed and available to respond to operational needs at all times. Key Accountabilities: Operations Planning • Develop and implement an operational excellence strategy that ensures that Keolis operates at world class safety levels for employees and passengers • Ensure all operations plans are established to deliver the highest standards of safety, reliability and customer satisfaction including: o planned disruptions o unplanned disruptions o seasonal plans • Review and ensure the deliverability of all proposed timetable changes and identify recommended opportunities for further enhancement of service schedules. • Ensure best for business staff rostering that will enable optimal service delivery and labor costing. Service Delivery • Enhancing the passenger experience through developing a deep and strong customer service ethos throughout the organization where all employees ‘think like a passenger’ • Deliver consistently excellent operational performance through the implementation of sound operating processes, an appropriate operational plan, well designed & effectively resourced organization, effective management of network changes, disruption & seasonal events • Monitor and ensure the provision of fully trained, committed and competent staffing to deliver on our services • Work productively with peers to ensure all other key drivers of customer satisfaction are being addressed, including: security, ride quality, cleanliness, staff attitude and customer service training. • Ensure that at all times, passenger information is provided to the highest quality in accordance with our principle of thinking like a passenger. • Lead the operations crisis management in instances of incidents causing significant operational impact. • Ensuring the Service Delivery organization operates as cost effectively as possible with no compromise on safety and a focus on service quality Service Improvement • Ensure the appropriate operational performance monitoring is in-place, opportunities for improvement identified and relevant plans in place to enable continuous improvement of customer experience • Establish proactive and predictive trend analytics to enable early identification of potential/emerging operational issues and their avoidance/ early resolution • Ensure accurate and timely repots to enable continuous improvement of all aspects of service delivery to enable increasing customer satisfaction. • Establish task project teams as relevant to address emerging operational challenges to minimize their impact whilst ensuring the continuity of services. Stakeholder Relationships • Positively influencing Keolis reputation through excellent stakeholder relationships • Represent Keolis at industry events in order to enhance organizational reputation • Ensure productive approach to client relationship management as it relates to service delivery. • Input to Keolis stakeholder management plan to ensure all relevant stakeholder needs are taken into account • Maintain a positive and productive relationship with relevant trade unions. Managerial Leadership • Role model leadership to the organization through exemplary behaviors and demonstration of organizational values • Improve manager–employee relationships through effective management in accordance with organizational leadership principles • Ensure focus on improving individual and collective capability to deliver the organizational strategy and plans • Talent pool management to build succession and identification of potential • Ensure action planning from annual employee survey to set industry benchmark for employee engagement Service Delivery • Enhancing the passenger experience through developing a deep and strong customer service ethos throughout the organization where all employees ‘think like a passenger’ • Deliver consistently excellent operational performance through the implementation of sound operating processes, an appropriate operational plan, well designed & effectively resourced organization, effective management of network changes, disruption & seasonal events • Monitor and ensure the provision of fully trained, committed and competent staffing to deliver on our services • Work productively with peers to ensure all other key drivers of customer satisfaction are being addressed, including: security, ride quality, cleanliness, staff attitude and customer service training. • Always ensure that passenger information is provided of the highest quality in accordance with our principle of thinking like a passenger. • Lead the operations crisis management in instances of incidents causing significant operational impact. • Ensuring the Service Delivery organization operates as cost effectively as possible with no compromise on safety and a focus on service quality Service Improvement • Ensure the appropriate operational performance monitoring is in-place, opportunities for improvement identified and relevant plans in place to enable continuous improvement of customer experience • Establish proactive and predictive trend analytics to enable early identification of potential/emerging operational issues and their avoidance/ early resolution • Ensure accurate and timely repots to enable continuous improvement of all aspects of service delivery to enable increasing customer satisfaction. • Establish task project teams as relevant to address emerging operational challenges to minimize their impact whilst ensuring the continuity of services. Stakeholder Relationships • Positively influencing Keolis reputation through excellent stakeholder relationships • Represent Keolis at industry events to enhance organizational reputation • Ensure productive approach to client relationship management as it relates to service delivery. • Input to Keolis stakeholder management plan to ensure all relevant stakeholder needs are considered • Maintain a positive and productive relationship with relevant trade unions. Managerial Leadership • Role model leadership to the organization through exemplary behaviors and demonstration of organizational values • Improve manager–employee relationships through effective management in accordance with organizational leadership principles • Ensure focus on improving individual and collective capability to deliver the organizational strategy and plans • Talent pool management to build succession and identification of potential • Ensure action planning from annual employee survey to set industry benchmark for employee engagement Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.